Property Management, Inc, state-college-pa

If you have expendable income, enjoy surprise charges, and love a good game of “What Was This Charge Actually For?” — PMI might be the property management company for you! Our experience was… memorable to say the least. When we moved into the home, we documented multiple cleaning and maintenance concerns, including pre-existing carpet staining and odor. We were told the home had been professionally cleaned before we moved in. Because of the condition of the carpets, we ultimately paid approximately $350 out of pocket for Stanley Steemer to clean them ourselves during our tenancy. The maintenance experience was another adventure. From the beginning of our tenancy, we experienced recurring water leaks and moisture issues. Our experience was that the leaks would be addressed, but the affected areas were not consistently dried out or evaluated for potential mold. We repeatedly raised concerns about moisture and mold and were told they could check but we would be charged if they didn’t find anything. So, naturally, when you raise concerns about moisture and mold, you hope for a thorough investigation. In our experience, that was not what happened in our case. I couldn’t be sure I could trust the company they chose to do the mold test and didn’t want to be charged that much money for something I couldn’t be sure would be accurate. Since moving out our symptoms have improved which leads me to believe there was actually mold in the home. We also contacted local resources when we were concerned about the condition of the property. Our experience with code enforcement was that they primarily directed us back toward having PMI respond to our requests, rather than providing the resolution we were hoping for. Fast-forward to move-out. We cleaned the home according to the move-out instructions and documented our cleaning. We then received deductions from our security deposit for about. $1,000. Naturally, we had questions. The cleaning invoice described the work as “General Cleaning,” while the inspection sheet included items as minor as an individual hair or crumb. The painting charge was based on repainting “yellow walls,” which were already yellow when we moved in. And yes, we were charged for professional carpet cleaning despite having previously paid for professional carpet cleaning ourselves because of the condition of the carpets when we took possession. We disputed the charges we believed were unrelated to tenant-caused damage or were part of ordinary turnover. We were provided with the inspection sheet and told that the cleaners use it to determine what needs to be cleaned. So apparently, if you're looking for a property management experience where a single crumb can have a financial impact while recurring moisture issues can become a year-long saga, this may be the place for you. 😅 Based on our experience, I would strongly recommend that future tenants: 📸 Take extensive photos and videos BEFORE moving in. 📧 Put every maintenance concern in writing. 🧾 Keep every receipt for anything you pay for yourself. 📹 Document your move-out cleaning. 📄 Keep a copy of your lease and move-out requirements. 🔍 Carefully review every security-deposit deduction. Our experience was frustrating, expensive, and stressful. We ultimately felt that we had to spend considerable time documenting and disputing charges that we did not believe accurately reflected the condition of the property or our responsibility as tenants. Would I rent through PMI again? No. Would I recommend that prospective tenants document absolutely everything? 100%. Five stars for teaching us the importance of keeping receipts. ⭐️

PMI State College has been a great property management company to work with. From the beginning, they made the entire process simple and straightforward, which took a lot of the stress out of renting. The property has been consistently well maintained, and it’s clear they take pride in keeping everything in good condition. The office staff is always friendly, professional, and easy to reach when questions come up. Any maintenance requests I’ve submitted were handled quickly and efficiently, and the team followed through every time. That level of consistency really makes a difference. Overall, it’s been a very positive experience. I would absolutely recommend PMI State College to anyone looking for a well-managed, responsive, and professional rental experience.

Probably the best Apartment Management at State College. Lived in The Americana. Unlike many other apartments management, they are not actual scammers. Maintenance is quickly dealt with by using their portal and they will not try to charge you money for it. As long as the room is clean when you leave, they will give you your full security deposit back within a few weeks. Thank you for hassle free year without having to deal with scam artist such as The Canyon where I lived the year previously. The only downsides are that the dryers in the basement are not great, and the blinds basically do nothing and the lamp outside just shines straight in at night.

I have had great experience living at Pleasant Pointe the last two years. Vickie our property manager from PMI has always been ready to help us in any way she can. She keeps our community running smoothly and by the books which I appreciate so much. Maintenance has always been done promptly and professionally, they are all super friendly and kind. Having lived in State College for 25 years and observed many apartment complexes through friends etc, I'd say PMI runs one of the best ships around.

I couldn't be happier with my apartment and the service I've received. Jessica is an especially great help for any questions you have, from the lease to emergency maintenance to parking passes, but everybody I've spoken to (both in the office and maintenance) has been fantastic. I was nervous having my own apartment for the first time, but PMI made the process easy and has always taken care of anything that came up with zero hassle. Cannot recommend enough!