Aspen State College, state-college-pa

The Leasing team there is absolutely amazing, seriously best customer service. Everyone is super trained and so friendly and knowledgeable. From my personal experience I have met Addie, Precious, Reina, and Zoe. Truly all so helpful and thoughtful and made the process of signing extremely easy. Not to mention they are very thoughtful when it comes to tours , making sure there are snacks for everyone in the apartments that we are touring with all kinds of snacks and drinks. Super excited to move in fall 2027!!!

I’ve had a great experience with the maintenance team at Aspen State College, and I especially want to recognize Steve. Our HVAC unexpectedly went out, and within about 10 minutes of submitting the maintenance request, Steve was already at our apartment checking out the problem. He quickly figured out what was wrong and had everything working again shortly after. Steve was super friendly, professional, and easy to talk to the entire time. He took the time to make sure everything was working properly before leaving and made the whole situation completely stress-free. I was especially impressed by how quickly he responded, since HVAC issues can easily turn into a huge inconvenience. Overall, I’ve been really impressed with the maintenance team at Aspen. Every interaction I’ve had with them has been positive, and they’ve always been responsive and helpful whenever something comes up. Having people like Steve who genuinely seem to care about helping residents makes a huge difference. Definitely appreciate Steve and the entire maintenance team for the work they do!

I really enjoyed meeting Reina. She explained everything in detail, answered all of my questions, and gave me a thorough tour of the building. I truly appreciate her professionalism and kindness. The building itself is excellent. It offers plenty of study rooms, great spaces for leisure activities, and the apartments are beautiful. Highly recommended! 🔥

This management under Core has been absolutely horrible. Maintenance comes in to our units with no knocking or any warning. The shuttle during the school year has high turnover rates with drivers, which has resulted in the shuttle being out of use (again, with NO WARNING). Management charges fees after move out for damages that occurred with previous tenants, since rooms weren’t cleaned nor inspected prior to move in last year. They charge us for Valet trash ($10 per month, not negotiable), yet Valet trash tends to skip nights, again, with NO warning. Sensing a pattern here? Reina is incredibly rude, and gives residents unprofessional attitude when problems are addressed. Emails from residents go weeks without responses, some go ignored all together. Amenities are closed often. Appliances don’t work. The Aspen has great potential, but this management under Core is running this place into the ground.

I lived at Aspen Apartments for three years, and overall, I would say my experience was mixed. The apartment itself is nice and the location is convenient, especially for a working professional. That being said, there were several issues throughout my time living here. When I first moved in, I experienced some problems with the cleanliness of the apartment building including dog poop that had not been properly cleaned up inside and outside of the building. I also had an ongoing issue with a noisy neighbor that affected my sleep. At times, I found communication with the office to be frustrating. There were situations where I felt I was redirected elsewhere rather than having my concerns addressed directly, including being told to contact the nonemergency hotline and having to deal with a USPS-related issue during move-out. There were also many times that guest parking passes were difficult to obtain, so I had to send guests away after they drove to my apartment and we had to make other plans. One of my biggest frustrations involved utility reimbursements. For my first two years, I was part of the workforce housing program, and it was agreed upon that my utility costs would be included in my total rent. During my third year, I continued doing what I had previously been instructed to do: I paid my utility bill and emailed a receipt to the office for reimbursement. However, the office never communicated to me that I would no longer be receiving reimbursement. I continued paying the bills and sending receipts, but my emails were never answered. I eventually had to go into the office in person to find out that the reimbursement arrangement was no longer in place. I was disappointed that this change was never communicated to me directly.