Redpoint Starkville, starkville-ms

I am very disappointed with the management and office staff. While I do love my individual apartment unit, despite the initial move-in issues typical of student housing, the consistent unprofessionalism and rude behavior exhibited by the office staff is unacceptable. My initial concerns arose during the leasing process last summer, where attempts to resolve a roommate issue were met with unresponsiveness and contradictory information from the office. My phone call was answered maybe one time out of the many times I reached out. It was evident that there was a significant lack of organization and a clear understanding of proper procedures. This continued post-move-in when my sink began pouring water from the pipes. Despite submitting three separate work orders, all of which were marked as completed without any actual resolution whatsoever, the issue persisted. I attempted to get in-person assistance at the office which was useless, as staff members sat in the back room with the door wide open, ignoring 3 waiting residents, ultimately leading to all of us leaving without receiving any help after 10 minutes of waiting. After my fourth work order, they partially addressed the leak but did not fully resolve it. When I submitted a fifth work order, politely explaining that the leak, though improved, was still very much present, I went through an incredibly unprofessional and demeaning experience. When going to the office to pick up a package, I overheard office staff discussing my work order in a snarky manner, laughing, and falsely labeling me as "rude." Their comment, "if you’re going to be rude, I’m not going to help you," was particularly offensive given the lack of help I had received up to that point, before they considered me “rude.” To say this very public display of unprofessionalism and disregard for a resident's legitimate concerns is truly astonishing and has caused me frustration and embarrassment is an understatement of the highest degree. I walked away after hearing these words in tears, and because I am not a rude person in the slightest, I did not confront them about it at all.

The actual apartments are relatively nice and conveniently located. But you should make a folder to include all your documents and bills. Take photos before moving in and after moving out because they are automatically going to assess you with fees for damages (even if no damage), cleaning (even if left clean) and $100 to replace the apartment and mailbox keys they say you failed to turn in, even though you did ("There is no way to prove you turned them in." said the clerk). And if you need repairs, just give them a call or email, and start praying, because that's the only response you are going to get.

My son lived here and we paid every month on time. We left the apartment clean. He received charges after check-out with pictures of an apartment that wasn’t even his. We emailed and called with no response. They finally collected the money through a debt agency. I’m 50 with perfect credit and have never experienced such fraudulence. If you can find any other place to stay in Starkville, please do. They are willing to put a parent’s credit on the line even after faithful payments. It’s robbery.

I moved out almost a month ago now, and was immediately charged almost $500 for “damages” and “cleaning”. Very vague descriptions. I have inquired about the charges multiple times and received no response. I even physically reached out to the front desk workers, to ensure I was taking the correct route in contacting management. Not only have I received 0 response, but new, still vague charges have continuously and retroactively been added to my balance in the past few days, again, with no explanation. Very confused and disappointed.

I would not recommend redpoint to anyone. When we first moved in the apartment was filthy and the furniture had cigarette burns. The upstairs flooring was not put in yet and nails were sticking out of the floor while we were trying to move in. Upon moving out of the apartment, we received hundreds of dollars worth of damage charges when to our knowledge there were no damages worth this sum of money. Communication with staff is also very difficult and they tend to be rude. Ac went out multiple times. Parking is also an issue. Overall just a no.