Everly On The Loop, st-louis-mo

I have not yet physically visited this property/business yet, but if how I have been treated and spoken to when I encounter Ms. Tatiana on every phone call that I have had with her, let me say that she is consistently professional, informative and respectifally nice and pleasant. Ms. Tatiana remembered who I was and what we spoke about from over 2 weeks ago. A persons energy and mannerism really matters even if it is only on the phone thusfar. I know what other reviews have said, but I truly believe that when Yahweh and Yehsua are in the mix, how it comes out will be what was ordered. If this young woman is like this in her work ethics as well then I can see and I ask in Yehsua/Jesus name that soon this will be where Yahweh/God places me. For a season, a lesson, or a blessing, eitherway everyone has different outcomes and experiences, but all I can and will offer always is the real truth, not sugar coating of hot air blown. I received over a week ago, even after I had missed my appointment a coupon/advertisement from them that offered a $500 gift card along with a $200 waived signing fee. This is not a incentive, it is something they're offering to all that have shown interest and that is worthy of a reason to take a look. But the real reason for wanting a chance to call this home is Ms. Tatiana , because I believe that if ever any issues or concerns arise, she in the name of Yahweh and Yehsua will honestly and pleasantly help and guide me to understanding and getting a good outcome.

I have thoroughly enjoyed my staff at Everly. You can’t beat the location. It’s so convenient for WashU students and it is right by all of my favorite restaurants and boba spots. Jalisa, Tatiana, and Ariel have delivered an amazing resident experience and customer service. Very friendly and helpful staff that always responds promptly and professionally. I have already renewed my lease for another year!

Overall it’s a nice experience living here, but the leasing terms and pricing strategy of the company really, really sucks. They sent me numerous promotional emails last November promising a price lock on my renewal lease ($1420 / month for a 2B2B), and as a resident of 3 years, I didn’t give it much thought. Recently, they just went ahead and decreased their price to ~$900, with a huge $500 difference. If I wasn’t pressured into signing last year I could have gotten such a lower price. I went into the leasing office to argue with the people there, and basically they just said there’s nothing they can do. There’s a brand new housing complex opening nearby and Everly wanted to make their own price more competitive, hence the discount. The company (Peakmade) have complete freedom over price adjustment. I can’t even cancel my current lease because I would required to find somebody who would take up my lease at $1400 when they can get it at $900. There’s a $1400 reletting charge too. I would recommend people to seek out other, newer housing options unless they are absolutely comfortable with being locked into the leasing agreement. Once you signed, there’s no way of getting out. They made sure that the rules benefited them way more than it benefitted you.

Jalisa Swift truly made my experience exceptional and is the reason my time here was so meaningful. She is, without a doubt, one of the best leasing agents ever: professional, compassionate, knowledgeable, and always willing to go above and beyond. Her dedication, positive attitude, and genuine care for residents set her apart and made a lasting impression on me.

UNAUTHORIZED REMOVAL OF OUR BELONGINGS While our lease was still active (through 7/31), management staff entered our unit, classified it as "unrented," and removed all of our personal belongings — including furniture, decor, and a 3D printer — without any notice to us. We only discovered this when a friend visited the apartment with a leasing agent and found the unit completely empty. Two of our chairs were later found locked inside a maintenance closet that required a staff key to access. When we raised this with management, they confirmed in writing that the unit had been processed for turnover by mistake while the lease was still active, and apologized. They stated all items would be returned to us, but weeks later, we never received confirmation that this happened, nor any explanation of the condition of our things. When we followed up requesting accountability, management's final response focused on their legal right to enter the unit for maintenance purposes — which was never the issue. The issue was that our belongings were removed and relocated without our knowledge or consent. We understand mistakes happen, but the lack of timely communication, the unclear resolution of where our items ended up, and the way our concerns were ultimately dismissed made this a frustrating and unprofessional experience as outgoing tenants.