Overlook at Notre Dame, south-bend-in

I strongly discourage anyone, especially students, from living here. This apartment is managed by Coastal Ridge Real Estate, the same company that manages Irish Row and Irish Flats, both of which also have a terrible reputation among students. The leasing office looks for every possible excuse to fine students and deduct as much as possible from their security deposits. A few weeks after I moved in, I was suddenly fined $100 simply because I had entered my girlfriend's cat's information in the apartment's online system when I first applied. At that time I wasn't familiar with their pet policy because I hadn't signed the lease yet. I ultimately decided not to bring the cat, and she has been living with my girlfriend at another location the entire time. Despite this, the leasing office fined me $100 without providing any evidence, simply because I had entered the cat's information when I first applied. They threatened to charge me an additional $10 per day until I obtained an ESA letter. I even offered to let them inspect my apartment to confirm that there was no cat, but they refused. When I went to the leasing office to ask for an explanation, the staff member was EXTREMELY rude and dismissive. I find this treatment completely unreasonable and unprofessional. Instead of listening to residents and trying to resolve misunderstandings, the management seems more interested in collecting fines. I strongly recommend that prospective residents, especially students, think twice before signing a lease here.

Don't bother, its far from campus and management will do anything to charge you in move out fees and "damages". Lived at 4 different apartment complexes prior to this never had damage or cleaning charges as I keep a good home. Should have trusted the online reviews more. Otherwise its just a mediocre complex cheap amenities and even cheapingfurnishings. 2 stars just because danny boys is mint.

I lived here from August 2025-July 2026, and what is especially disappointing about how my move-out has been handled is that I genuinely had a positive experience living there until now. My interactions with Gabe in the leasing office were consistently great, maintenance generally responded quickly, and the staff members I encountered throughout the year were kind and helpful. I left Overlook feeling good about my experience and fully intending to recommend it to other people I know in ND’s graduate, post-baccalaureate, and postdoctoral communities. Unfortunately, my experience after moving out has completely changed that. More than a month after moving out, I received a $400 final balance consisting of a $100 charge related to 2 command hooks/adhesive accidentally left on the walls and a $300 charge for alleged mattress damage that has still not been identified or explained to me. I have photographs and videos from both my move-in and move-out days showing the condition of the mattress, and I have asked Overlook to identify the specific damage they believe I caused and explain how they arrived at the $300 charge. The documentation I received dates these charges to July 25. However, I did not receive email notice of the balance until August 15. I was then sent a follow-up warning that if the balance was not addressed within 60 days, it could be referred to collections and potentially affect my credit. Since receiving that notice, I have made repeated good-faith attempts to resolve this directly with the team. I have emailed detailed questions, provided supporting documentation, called the leasing office multiple times, and left multiple voicemails. I have received no substantive response. That is the part I find most unacceptable. If a former resident is being told that hundreds of dollars in disputed move-out charges may eventually be sent to collections, there should be a timely and accessible process for that resident to obtain an explanation, provide evidence, and have the charges reviewed. Instead, I have been given a deadline carrying serious potential consequences while my repeated attempts to communicate are being ignored. At this point, the lack of responsiveness makes the process feel incredibly unfair and, frankly, predatory. A resident should not have to repeatedly chase a leasing office simply to obtain an explanation for hundreds of dollars in charges, particularly when they have documentation they are actively trying to provide. I would have written a very different review a month ago. I’m disappointed that an otherwise positive year at Overlook has ended this way, and I can’t recommend the property based on how my move-out charges and subsequent attempts to resolve them have been handled. I’m still hoping Overlook will respond, review the evidence I provided, explain the basis for these charges, and resolve this fairly.

Very nice property located close to campus with a great atmosphere. Suzi, the property manager, is very friendly and always does her best to make sure residents are taken care of. The staff and maintenance team are awesome, responsive, and professional. I would definitely recommend Overlook to anyone looking for a great place to live!

One of the best parts about staying in the Overlook has been the tremendous help from the maintenance team. I haven’t had many issues with my apartment but when I have, after I file a report they are there within a few hours and get it fixed. It really is amazing, can’t thank those guys enough!