Belmont Crossing, smyrna-ga

Ms.Dominique & Ms.Crystal were the best and went over and beyond to make sure my move in process was graceful. They have the best attitudes and spirits. I can tell they enjoy helping us stay safe and settled. I only want to go through them. Maintenance men are so nice and respectful

*UPDATE* the recent good reviews you see are FAKE!! The property manager ms ORTIZ is illegally charging altered rent amounts despite having a LEGALLY DOCUMENTED LEASE AGREEMENT!! Please believe all of the bad reviews because everything is fully documented. This new company is doing nothing for the residents this is all a money grab! DO NOT MOVE HERE!!! Major plumbing issues, electrical issues, bug infestation and maintenance can’t fix anything!! The 24hr maintenance won’t answer.i have small kids living in unsafe conditions. They changed management companies and the name to Alturas Smyrna and advertised that they’re newly renovated. Not one single unit has been renovated. These are the same terrible apartments

Very disappointed! My family recently moved into this complex and it has been unsettling to say the least. They were moved into an apartment that was uninhabitable. The cabinets were falling off the wall, electric was faulty in certain areas of the apartment, the oven tripped the circuit box, and the flooring was unbalanced , full of dips and much more. There were over 20 issues that needed to be resolved. There were many attempts to have these issues resolved by the office to no avail. We were promised 5 times that the floor would be fixed but no contractors showed up and with the lack of communication from the office, the issue became frustrating as you can imagine. I went into the office and attempted to speak to CRYSTAL (who is very rude & dismissive) about the contractors never showing up & was told that she was tired of hearing about these issues and weaponized the police instead of taking accountability. Both Crystal and her co worker (Marco or whomever) called and reported false claims that I was irate, cursingand screaming. The police came of course and stated that I was not in the wrong and they could tell that I was not irate. We all stood in confusion as to why they were called in the first place. I’m glad the interaction with the police was positive, especially with the manner the two employees falsely described. We see how police interaction could go left if the police feels the other person may be a threat, which I am not! In conclusion, if you would like to be met with lack of empathy, compassion, or care please rent here! Also make sure you have Cobb County Building and Codes on speed dial. Thank you for calling the police and eventually moving them into a livable and safer apartment!

My son lives there and says the office staff are unfriendly and unwilling to help with problems and issues with the apartment when they arise. Cases where the Management will leave the property for the day or even days to avoid talking to a tenant about their apartment repairs that need to be addressed and fixed. Some might even refer to her as a slumlord, in her own words “There is no one else for you to talk too, there is NO ONE above me.” Well we will just see about that…..

I have been living in Belmont Crossing for almost two years now, and I am very satisfied with the management. I actually lived here about five years ago, and since then, the change in management has been quite noticeable. The property is very well-maintained, and the staff is always willing to assist whenever I need help. The new manager, Karla, is a genuinely kind person who truly cares about the community. I am glad to see things have improved for the better.