Thirty One Apartments, seattle-wa

Decent Apartments, Terrible Management It’s honestly sad that an otherwise decent studio apartment is ruined by such poor management. The rent is already expensive, especially when you factor in utilities, so you would expect at least a reasonable level of customer service and professionalism. Unfortunately, my experience with Tripalink has been extremely disappointing. The biggest issue is the lack of communication and the complete failure to address residents’ concerns in a timely manner. It takes over a week to receive a response to emails, and even when I respond within minutes, I can wait another one to two weeks before hearing anything back. Having to repeatedly follow up just to get basic answers is exhausting and unacceptable, especially when these issues directly affect your living situation and finances. My move-in experience was terrible. I arrived to find an apartment that was clearly not properly cleaned (I.e not cleaned at all) The condition was so bad that I could not stay in the unit my first night and had to book a hotel at the last minute. I ended up spending approximately four days cleaning the apartment myself, despite my rent having already started several days before I moved in. Management acknowledged that there had been a scheduling issue with the cleaning vendor, but an apology and $130 credit barely makes up for the inconvenience, time, and unexpected expenses this caused. My rent also started on Sep 10th and I moved in Sep 15th so I am unsure as to how my unit was not cleaned. I also requested for at least a 5 day reimbursement on rent and utilities since my apartment was not even ready. Furthermore, Sep 10th was my initial move in date but management had said months prior that they would need to start my contract Sep 15th which I agreed to because my apartment would not be ready and then proceeded to put Sep 10th as the start of lease day. So how was my apartment not ready if you guys chose to start my lease earlier ??? On top of that, the apartment was advertised as including a sofa, but there was no sofa when I moved in. I had to purchase one myself and requested reimbursement. Management initially said reimbursement was possible if the sofa was approved, but later refused to reimburse me, claiming the replacement was not comparable to the original item with no explanation. They offered a $130 cleaning credit, which I appreciate, but this was practically useless when considering my hotel fees, and deep cleaning. Getting straightforward answers has been unnecessarily difficult because of the slow communication and lack of meaningful follow-through even if I respond to the email chain within seconds of receiving I don’t get a response for another 1-2 weeks. What makes this experience particularly frustrating is that these are not complicated issues. I have provided documentation, photographs, receipts, and clear explanations of my concerns. Yet, I have had to send repeated follow-up emails over several weeks just to receive responses, and not every issue has been resolved to my satisfaction. It is incredibly disappointing to pay high rent, on top of utilities, and still have to spend so much time chasing management for answers about basic move-in problems. Residents should not have to work this hard to get their concerns acknowledged and addressed. The studio itself has potential, which makes the poor management even more frustrating. Unfortunately, a decent apartment means very little when the people responsible for managing it are so difficult to communicate with and so slow to resolve problems. Overall, the management has made what should have been a straightforward move-in experience unnecessarily stressful, expensive, and time-consuming. I would not recommend this property to anyone who values responsive management and reliable customer service. It’s been about a month since moving in and I honestly waited to see if my issues would get resolved before reviewing but honestly communication and management have been making this entire process so exhausting :(

Quiet neighbors, clean hallways and entry. My only complaint is it’s way too expensive for what you get and they kept $90 from my deposit for “cleaning” when I literally left the apartment better than i got it. Too busy to fight it in court. Also the receptionist at the leasing office had such an attitude when I moved in. Bad first impression. Every other person in management is okay though. They were flexible with my lease. Safer part of the Ave too. Bus stop is right in front.

Had an incredibly frustrating experience with Tripalink’s management from the time I lived there. A leasing agent named Jessica reached out to me and explicitly told me that I could transfer my lease by paying a $500 transfer fee. I relied on that information and planned my move around it. However, when the transfer date got closer and I contacted Tripalink to move forward, I was suddenly told that this was not possible because Jessica no longer worked there, so the information she gave me was “invalid.” This lack of accountability caused unnecessary stress, wasted my time, and seriously disrupted my moving plans. If your policies can change overnight simply because an employee leaves, that reflects very poorly on the management. Beware of the management!!!

Dissatisfied with the price to experience ratio. My main complaint is the asking price for my studio unit (utilities cost form a big part too) Pros: It's next to a bus stop and it's close to a park, some cafes and restaurants, and to grocery stores. The units are nice,mostly completely for living comfortably, the shared spaces are kept clean and mail/Amazon packages are excently handled. They did not ask me for a cosigner or credit score which was helpful for someone who didn't have either as I came for studies. (This may come into play in the cost in My opinion) Cons: No parking, almost no amenities (no gym just a small terrace), no aircon, small fridge, and small space (studio 300 ft2) for 1675 which there are other offerings for a 1bd apt at similar or even lower. And that's not even counting the utilities which they use RUBS (excluding electricity), so even if you are frugal with your usage, you could end up paying just below 200 on water, trash and sewage. I haven't had any problems with management and I have not move out yet, so I cannot say anything about the handling of the deposit. But just be mindful what are you getting for what are you paying. TLDR. You could be paying 1900 (rent + utilities) for a nice looking 300 ft2 studio with no parking, no aircon, no gym

Do NOT rent here, it’s commercial and money based. Be aware, you will get overcharged on so many miscellaneous things. The apartments are ok, management is responsive, but that’s it. They charge way too much for that little box. They will tell you that you get 500$ credit for a referral, but they will find an excuse to not credit you. I have been there. Also, when you move out, even if your apartment is clean and wiped up before you leave, they will charge you for re-painting (400$) for the following tenant, the price of the paint (40$), plus maintenance and other small fees. Congratulations, you lost more than half of your deposit. And if you have other pending fees from the last month’s rental, you lost the rest of your deposit. Congrats. Also, the rental fee they advertise for is just basic. SO MANY hidden fees will follow. You will get charged monthly about 150$ or so-for water, sewer, internet and others. I stayed there for two years, and don’t recommend leasing with Tripalink.