The Village at Colbert Park, savoy-il

My friends and I stayed in a 4 bd 4.5 bath townhouse here for a year a while ago and had a really pleasant experience overall. Our apartment was nice and maintenance was extremely responsive to work orders. The only real complaint is that it seemed like the place was not cleaned well previous to move in (nothing major, just seemed like they didn't vacuum) and one of the beds provided was found in pieces. Luckily, we did not need to use it so we did not place a work order, but it was a surprise when we got the keys. The appliances are not top of the line, but they do the job. These apartments are very conveniently located and it was an easy commute to campus and work. The county and city police patrol the complex regularly which is nice, so the ghetto and trouble stays away (mostly)...you feel relatively safe. One thing to note, the complex did not have cameras when we lived there, and there were rumors of break-ins to vehicles...this may have changed. Being able to walk to Colbert park to walk and/or play Volleyball was soooo nice. This is one of the most affordable, clean and well maintained student focused housing options in CU in my opinion. If I were to do it all again, I would choose the village for all 4 years of my time in CU.

Just pay the extra money to live somewhere nicer. This place is basically hell on earth. From mice and rats , excessive mold and dirt. Health hazards, added charges and incompetent front desk staff, you’re better off just sleeping in the street, it’s probably safer. Seriously, trust the reviews and don’t sign a lease with this place. Live in your car or somewhere else , you will be better off and save yourself a nightmare of having to deal with these people

I’ve been living here for about four months and so far I really like it! Everyone that I’ve spoken to in the office is really kind and helpful, and the property itself is clean and well-taken care of. The amenities are nice, and the apartments are furnished and in great shape! Maintenance is always quick to help with any repairs needed, and it’s in close proximity to both Parkland (15 minutes) and UIUC (10 minutes). Overall I’d recommend it, it’s a great and relatively affordable place to live!

DO NOT SIGN A LEASE HERE When we moved in last fall, the rooms were not cleaned, there were socks in the closet from the last tenant and the outlets on the walls were broken. It wasn't a big problem, but we encountered more problems later on. We were not allowed to choose which apartment to live in, and they assigned us right next to the train track. There are trains 24/7 and they used their horns right outside of our windows. It's like living with a constant earthquake. The gym here is tiny, and there are only two treadmill machines, and one of them has been broken for a year and they never fixed it. Moreover, the rooms are freezing in the winter because of their poor insulation because the windows leak cold air into the room. The maintenance and management team here do not care about you. The dryers take 3 hours to dry a regular load of clothes (especially jeans). We called the maintenance about the problem, they never fixed it and say we just have to live with it. When the hose of the dryer was detached from the wall, we called the maintenance, and they TAPED IT BACK to the wall. We had to call maintenance 3/4 times before the issue was completely fixed, and each maintenance wait takes a week. We couldn't do laundry for a long time. We also had issues with our fire alarm constantly beeping even though its battery just changed, the maintenance "supposedly came and fixed" it 5 times, but they never fixed the problem. We called them, and the front desk told us we still have to wait until they come again and hopefully fix it, so we had to sleep with the alarm going off for a day before we can't take it anymore and ask for the manager to send the maintenance supervisor. The front desk people were rude except for Ashely who was really polite and helped us get the maintenance supervisor here immediately. When the window frame is detached from my room's wall outside on the second floor. I requested maintenance for that the same time as the other one. They came to fix the other one but never fixed the window! It's been 2 weeks, and I have called the front desk many times about the issue. However, it seems like they do not care. The problem just keeping getting worse, and the screws are all getting lose, and it might fall and blown away. Called the front desk again this morning, apparently they do not think this fall hazard is an emergency and is telling me to wait until they come. The maintenance supervisor did come an hour later, he is the only polite, patient guy that knows how to actually fix stuff, and they should be grateful to have him. The one star is for him. After I post my review, the general manager, Tiffany, came up to us and ask "how can we improve because we saw your review." and instead of a sincere apology, she said "next time if you have any problems, call the office and talk to me" with a threatening tone. The front desk won't even let you reach the manager when you asked, so I don't know how I am supposed to "reach out to her." We had to call the office every time for 90% of the maintenance request because we always have to wait a long time and it is not fixed the first or even second time. I'm tired of having to call the office every time. Why are problems never fixed unless we called? Because you guys don't care otherwise? The manager then tried to tell us they not supposed to fix it the first time, they are just coming to "inspect it." Okay, then why did you mark the work order done then if it is not fixed, and the first time is supposed to be an "inspection?" The manager keep giving us excuses of why things are not going the way they wanted, she even told us the maintenance people from last year is not here anymore, so they can't do anything. First of all, the maintenance guy that came the same day before the manager talked to us left a whole mess in my roommate's bathroom, hair in the toilet, plastic wrapper in the sink. We have picture proofs and don't even try to tell us that's not your fault. I was going to let this go but not after how we were treated by this manager. I hope Tiffany left.

They owed me two-month rent overpayment. Still not received after more than two months. They claimed to use standard mail so there is no way to track the delivery of the check. There is no way to know if they actually send it or not. They even refuse in-person pickup for the money they owe. After checking with USPS, they said they didn't have any mail coming from this property. So your employees lied about sending a check. After demanding using tracking information for the check to make sure they send the payment, the assistant manager with the name of Morgan Roley provided a UPS tracking with overnight delivery for the check that is later voided, and the UPS had never gotten possession of it. This individual representing this organization had acted dishonestly and intentionally procrastinating the refunding process. This may constitute theft or fraud. For this illicit act, a police report had been made to Champaign County. For acting in bad faith, a deadline for receiving the payment had been provided in the email to this property. When you owe money, pay up promptly or get sued for far greater than the original amount including court fees, and depending on the circumstances, criminal charges that can ruin your credibility for years to come.