Regents La Jolla, san-diego-ca

After living in Regents La Jolla for just over three months, I can say we are very disappointed. We are counting down the days until we can get out of here. First, the quality of the unit and inspection was horrendous. We have dealt with a severe ant and silverfish infestation to the point where they were crawling all over us and our stuff. We had to wait two weeks just to get on the list to have the exterminator come in. As you can imagine, this is a very uncomfortable situation to live in and costly for us because we had to buy all of our own traps to remediate. We are still seeing live silverfish that come out in masses crawling on our walls and ceilings. The exterminator has been no help and just comes in and sprays without a proper treatment plan. There is obviously a deeper structural issue causing all of these insects in our unit. This makes us not even just uncomfortable in our space, but has impacted us mentally having to constantly check every room we enter for bugs. In the hottest month of the year, we moved in with absolutely no working AC, even though they knew it was broken before we moved in and did not communicate this with us at all. The kitchen and cabinets were not cleaned properly. I took one wipe to the counters, and there was dirt on it. The cabinets were covered in grease. I had to have the cleaners come in and do another cleaning because it was so poorly done. The walls have very visible holes that they failed to fill and wet-looking marks throughout. Also, it is important to be aware that the south-facing units will smell like the restaurants across the street (sushi bbq) even with the windows closed. I have had to tow not only one car, but two that have parked in my assigned parking space so far. As any neighbor would do I went to the office to see if they can call the individual but management insisted that it is not their responsibility. Even with all of these issues, as respectful and patient as we have been, management does not provide us with any resolutions. Living in Regents La Jolla feels like a low quality college dorm. If you are satisfied with that type of quality by all means go for it. If you want to be comfortable in your space and be respected by neighbors and management, I would look somewhere else. TLDR: We shouldn’t be paying a premium price to have no AC for 11 days, an ant and silverfish infestation, damaged walls, and parking spot fights. College dorm level quality.

Terrible move-in experience, and we’ve only been here a week. We moved into La Jolla Regents last Saturday and immediately found ants, a bathtub that wouldn’t drain, paint splattered on the floors, and a bathroom door that sticks. It honestly looked like the apartment had just been painted and wasn’t properly inspected or cleaned before we moved in. Then on Wednesday, our AC broke during the hottest week on record. No one came to help us that day, and we didn’t receive a portable AC unit until the next day. It’s been five days now with no update or communication. Maintenance even apologized and acknowledged that the apartment should have been inspected beforehand. What’s most frustrating is that the office wasn’t even aware of the situation when we reached out. They communicate about everything else, but not when residents are dealing with serious issues. Worse part is having to go to work with little sleep and my dogs keeping them cool. It’s incredibly disappointing to have this experience during our first week here. We will unfortunately be moving out after our lease is up. Not the move-in experience we expected at

I have lived in this community for 4 years, and I’m extremely disappointed with the leasing office. I was out of town when a delivery driver couldn’t find my apartment. After spending over 30 minutes trying to help him, I asked him to leave my package at the leasing office since they had accepted our packages many times before—even last week. The employee refused to accept it, saying the policy changed last year. I explained that someone had accepted my package just last week, so I had no idea the policy had changed. I politely asked if they could make a one-time exception since I was out of town and the driver had already spent so much time trying to deliver it. She refused without any understanding or willingness to help. As a result, the driver had to return my package to the warehouse, causing unnecessary stress and inconvenience. And after a week, still we haven’t received our package and it has been lost. It’s incredibly disappointing that after being a resident for 4 years, I was treated with such a lack of compassion and customer service. A little kindness could have solved the entire situation.

I moved in last month and it has been anything but easy. When I moved into my apartment ants were running throughout the apartment, and cobwebs and daddy long leg spiders were in every corner of the ceilings and floors. Our a/c went out on day three of living here, we did not receive an email or anything about when it would be fixed for a week or so, and did not receive a portable a/c unit for 24 hours on a day that had a heat advisory, and did not get working a/c back for two weeks. Our shower drain was clogged, our kitchen faucet doesn’t work properly. There is a big gap in our bathroom countertop where ants come in. The kitchen cabinets were painted in an absolute rush with drips on them still. There is mold or something on the Fridge water/ice dispenser. The outside patio was not cleaned as my patio still has the algae stains from the last tenants plants. Lights don’t work. I can also hear every step of the person above me. I have had to spend a week or more (everything still is not resolved) of my first 3 weeks here at home just waiting on maintenance to come and fix issues that should have been resolved before I even stepped foot inside the apartment. The gym is not much. If there are two people in there it can be tough to do anything at all, let alone get a workout in. There are people moving in and out every single day, so there is noise, and they block and leave gates propped open most days and nights so it doesn’t feel as safe as a gated community should. I moved in without seeing the property and I never received any information about the amenities or how anything works besides a paper with hours. You have to pay at move in with a cashiers check and my account was charged a late fee because the office did not clear my balance from my account. I also did not qualify for the Move-in Special for some reason. The management office is very focused on their showings and not really on the current residents. I would not recommend moving into these apartments with how many options there are in the area, especially at the price. Update… The Pool, Jacuzzi, BBQ near me has been closed having construction the 2 months that I have been living here and there is going to continue to be construction and to be closed for at least another month. Every maintenance issue in our apartment was here When we moved in and should have been taken care of. Not One thing was a regular thing that went wrong while we were living here. •The Major UPSIDE to this community so far has been the whole maintenance staff making everything better as quickly as they could, especially Paul.

I came in the other day and Bethany, who works at the front desk, was so incredibly kind and sweet. She was very patient with me as I was a bit confused, and very helpful in directing me towards what I needed. Such a little delight in this complex!!!