Iconic on Alvarado, san-diego-ca

Please do not do leasing with them. Management has been very disappointing and RUDE. They rarely answer calls or respond to emails making it extremely difficult to get issues resolved. I was charged $105 for parking for sep, even tho i was NOT informed when I signed the parking addendum that I would be charged for the entire month. My addendum clearly states that the monthly $105 installment begins on sep 25th, yet I was charged again on oct 1st. If parking charges are supposed to begin sep 1st, that should have been clearly explained or mentioned when I signed up for parking. I tried multiple times to call, including contacting the community manager, but never got call back. i’m now being charged $105 twice within a short period and that lack of communication from management has made the situation even more frustrating. As a community manager, I expected better communication and professionalism. Ending a resident’s call while they are STILL explaining their concern is extremely RUDE and UNPROFESSIONAL. I believe a manager should listen to residents concerns and COMMUNICATE RESPECTFULLY even when there is a disagreement rather than having calls ENDED and avoiding or dismissing concerns about situation. i regret signing a lease here and feel that leasing with another property would have been better

Spent 3 years at Iconic! Had a great experience. The maintenance supervisors, Robert and Rahul, are great and are quick to fix any problems. They’re always kind, professional, and genuinely care about the residents. They even show up outside of the leasing office’s regular hours whenever there’s an urgent issue, which really shows their dedication. Any maintenance requests were handled promptly, and they always made sure everything was taken care of the right way. Their reliability and willingness to go the extra mile made living at Iconic a much better experience. Highly recommend!

Turned in my keys yesterday after living here for two years, and it’s definitely bittersweet to leave. Despite the roommate horror stories and personal hardships I experienced while living here, I can honestly say that management showed up for me every single time. When I lost my job and was facing financial hardship, the current Community Manager went above and beyond by offering resources and contacts to help me through that difficult period. A special shoutout to Rob, Mignon, Raul, and Griffin for being some of the best staff members I got to know while living here. Thank you for everything—you will truly be missed.

the hallways smell terrible, they allow homeless people to essentially walk through the halls all of the time and sleep in the study rooms and never do anything about it. The hallways permanently smell like the trash chute, the doors in the units feel like they’re made out of paper and the parking garage has absolutely 0 cell service or wifi. I think i’d have been better off being one of the homeless people sleeping in the study rooms than actually living here.

I’ve lived at Iconic on Alvarado for almost a year and I have loved my experience! The gym, pool, computer room, and all the amenities are more than I could expect, and there are free events with food and activities multiple times a month that are genuinely fun and exciting. The whole staff is incredibly kind and Mignon and Samantha are so helpful!