The Glen Apartments, san-bernardino-ca

I had a great experience with Christian and Gallani at The Glen Apartments. They went above and beyond to help me resolve my parking issues. They were both professional, patient, and genuinely willing to work with me to find a solution that worked for my situation. I really appreciate how they listened to my concerns, made the necessary adjustments, and took the time to make sure everything was taken care of. Their customer service was outstanding, and they made what could have been a frustrating situation much easier. Thank you, Christian and Gallani, for your excellent help and for going the extra mile. Your professionalism and willingness to help are truly appreciated!

My experience at the glen was truly horrible. The previous manager Theresa was so rude, disappointing and caused more drama than fixed it to say the LEAST ABOUT HER, but JP, the new manager, he is AMAZING! when it became time to move out he was so understanding and kind, it was a complete 180 from the energy Theresa was giving when it came to issues! I'm very glad JP is in office now and I truly wish he was in office when all the drama was going on because if he was, THE DRAMA PROBABLY WOULD HAVE NEVER HAPPENED!

I haven't had internet in 3 months. They suggested I work in their community room. I teach. I need a private place. Also, the only thing that is clean upon move in is the room you'll live in. Although my ceiling fan had about 2 inches of dust on it. The kitchen had grease on every surface. Maintenance comes quick. And the office staff are pretty cool.

Incompetent with how they handle our bills. Have been billed insurance since we have been living here SINCE JANUARY. We proved we had our own home insurance but they “don’t know why it’s still billing us.” They also do not fix any other billing issues for my roommate and tells him to come back another day since the manager is never in. They don’t care about how this impacts the students residents that are just trying to make it past college. Horrible management and would NOT recommend this place unless you want a headache every month dealing with these people.

I only stayed 1 year here and during that time we would have continuous issues with roommates that management would do nothing about There was a break in that took place and the person thrashed the entire apartment and even busted a whole in one of the room doors an just passed out drunk in the person's room when they arrived home And management didnt even repair any of the damages and did the absolute bare minimum as far as clean up then upon moving out they took most of my deposit stating that there were damages and cleaning fees even though I made sure to clean the apartment top to bottom before leaving and then upon asking for proof and receipts it took 3 to 4 attempts with no response or evidence and then when they finally responded they sent 2 pictures and a note list in sharpie stating that there was no mattress even though one of the photos clearly showed a mattress and then stated that the carpets weren't clean when I vacuumed before turning in my key. On top of all that the main management or manager is never there and the whold place is basically run by a bunch of young college students who never have any answers or any idea what they are doing Would not recommend living here to my worst enemy