The Flats at Big Tex, san-antonio-tx

Every step of becoming a new tenant was seamless and enjoyable. I love my new apartment! Coming home every day is such a joy. Shout out to Sierra in the leasing office for making the experience wonderful!

Sierra made my entire leasing experience absolutely exceptional from beginning to end. She was professional, knowledgeable, and incredibly responsive throughout the entire process. No matter how many questions I had, she always took the time to answer them with patience and made sure I felt informed every step of the way.What really stood out was how genuinely kind and welcoming she was. She made what can often be a stressful experience feel easy and exciting. Her attention to detail, communication, and dedication to providing excellent customer service truly exceeded my expectations. If you’re looking for someone who is honest, reliable, and truly cares about helping people find the right home, I can’t recommend Sierra enough. She went above and beyond to make sure everything was handled smoothly, and I’m so grateful for all of her help. She is an incredible asset to her team, and anyone who has the opportunity to work with her is in great hands. Thank you, Sierra, for making this such a wonderful experience!

I’ve had a great experience living here so far. The management team is professional, responsive, and quick to address maintenance requests and work orders. Any ticket I’ve submitted has been handled promptly. I’ve also noticed security regularly patrolling the property, which helps create a safe and comfortable environment for residents. A special thank you to Mr. Rondell and Sierra for their outstanding customer service. They are always attentive, helpful, and willing to go the extra mile to assist residents. Overall, this has been a great place to live, and I highly recommend it to anyone looking for a well-managed community with excellent staff.

I lived at The Levee at Southtown (formerly Flats at Big Tex) for two years, and unfortunately my experience was very disappointing. Throughout my tenancy, I repeatedly reported moisture and suspected mold concerns. Management performed multiple maintenance visits, painted over affected areas with Kilz, and at one point opened part of the bathroom ceiling for repairs. While I appreciate that maintenance staff generally responded to work orders, the recurring nature of the issues left me with little confidence that the underlying moisture problem had been fully resolved. During my pregnancy, these recurring moisture concerns became especially stressful. I no longer felt comfortable remaining in the apartment because I was worried about my health and my baby's health. After being away from the apartment for about a month, I returned to find dark spotting on my bedding despite leaving the air conditioner running at 70°F the entire time. Given the apartment's history of moisture issues, it further reinforced my concerns. Management offered to inspect the apartment after I reported what I found, but , after the inspection, I did not receive any further correspondence or acknowledgement of the issue. They seemed to just offer to inspect for the sake of showing on the record that they responded. The billing issues were equally frustrating. I was charged monthly pet rent even though I never had a pet living in the apartment. Despite requesting reimbursement, multiple times, I never was reimbursed. When my lease ended, I also asked management to reconsider the month-to-month charges because of the recurring maintenance concerns and the fact that I was pregnant and no longer felt comfortable staying in the apartment. That request was denied, and we ultimately paid nearly $1,900, about double my rent, to avoid further fees while continuing to dispute the charge. Communication was also disappointing. I filed a complaint with the Better Business Bureau, but the BBB ultimately closed the complaint after reporting that the management company did not respond to its repeated attempts to contact them. I really wanted to enjoy living here because the location is convenient and the apartment itself has potential. Unfortunately, the recurring moisture concerns, unresolved billing issues, and overall handling of my concerns left me feeling that management did not adequately address the situation. Based on my experience, I cannot recommend this property.

From the moment I first visited The Flats at Big Tex, I knew I wanted to live here. My first impression was visiting a friend, and later when I toured the property, Joe from the staff made me feel very welcome. I’ve now been here for about two weeks, and moving in has been a game changer. I recently relocated from New York to San Antonio, and while I’ve missed New York a lot, this place has really helped me feel at home. My apartment is the perfect size and even gives me that New York City apartment vibe. The amenities are amazing, and the location couldn’t be better—there are plenty of coffee shops, restaurants, and bars all around that match my lifestyle. Overall, I couldn’t be happier with my decision to move here. For the first time since leaving New York, I truly feel like I’m home!