The Flats at Big Tex, san-antonio-tx

Every step of becoming a new tenant was seamless and enjoyable. I love my new apartment! Coming home every day is such a joy. Shout out to Sierra in the leasing office for making the experience wonderful!

I would not recommend living here. Management only seems to do what is convenient for them and is very slow to address maintenance issues. We’ve had problems that took far too long to be fixed, and communication is often frustrating. To make matters worse, vehicles are towed very aggressively, and my experience left me feeling that the towing practices are unfair and more focused on making residents’ lives difficult than helping the community. Instead of working with residents, management seems more interested in enforcing rules when it benefits them. Overall, the lack of responsiveness, maintenance concerns, and towing issues have made living here a very disappointing experience. I would strongly encourage anyone considering this apartment complex to do their research before signing a lease.

From the moment I first visited The Flats at Big Tex, I knew I wanted to live here. My first impression was visiting a friend, and later when I toured the property, Joe from the staff made me feel very welcome. I’ve now been here for about two weeks, and moving in has been a game changer. I recently relocated from New York to San Antonio, and while I’ve missed New York a lot, this place has really helped me feel at home. My apartment is the perfect size and even gives me that New York City apartment vibe. The amenities are amazing, and the location couldn’t be better—there are plenty of coffee shops, restaurants, and bars all around that match my lifestyle. Overall, I couldn’t be happier with my decision to move here. For the first time since leaving New York, I truly feel like I’m home!

I moved into this complex approximately 3 weeks ago and in that short period of time I have put in three work order requests. One for my kitchen range not functioning, a leaky bathroom pipe and backsplash light which still does not function. Two stolen packages with no possible resolution. On several occasions I have gone into the elevator with a large puddle of urine inside. The carriers consistently leave packages in disarray in the mail room which is not locked and subject to theft. I had two packages just left haphazardly in the mail room, which were stolen. The third was left outside in a corner despite clear directions to be sent upstairs to the residence, this cost me additional money to rent a hand truck to get it up to my residence. This could be remedied through enforcement of the rules, utilizing the locking mechanism on the door or courtesy patrol or even a video camera to deter thieves. I expected to reside alongside other young professionals and mature persons. It is quite loud in my unit due to my location in the front and neighbors. I would highly recommend anyone who is considering staying on the property to review the surrounding areas. Acero offers modern amenities, larger units, and security at a better price which are five minutes away. There are several homes for rent which offers privacy, less noise and reduced foot/vehicular traffic. The property is charming and in a great location to easily access numerous locations, to include the onsite restaurant. Those amenities and the modern layout are what attracted me to the property.

Living at the Flats at Big Tex has honestly been one of the best apartment experiences I’ve had. The location is unbeatable right on the river with beautiful views, easy access to the River Walk, and just steps away from great local restaurants, coffee shops, and breweries. The apartments themselves are modern, clean, and thoughtfully designed. I love how spacious the layouts are, and the natural light is definitely a highlight. The amenities are a huge plus too especially the pool area and community events. What really sets Big Tex apart is the staff. They are friendly, responsive, and truly care about residents feeling comfortable here. Every question or request I’ve had has been handled quickly and with kindness.