The Flats at Big Tex, san-antonio-tx

If you want to live in a place where there is a lack of communication and accountability I suggest signing a lease here right away. They do not follow through on maintenance requests, your concerns get swept under the rug, and you are told that they have no knowledge of what is going on with your apartment. Beware they are allowed to let third party vendors into your apartment without giving you notice and will not have a clear report on what they did. I had produce ruined by pest control since they decided it would be a good idea to spray after I had bought groceries. They have no plan to reimburse me. The times they said we were obligated to do pest control treatment in our building and not once did they come into my apartment. I have a doorbell camera that caught everyone but an exterminator. The building is still infested with German Cockroaches. There are birds and squirrels living in the dryer air vents and they do not do anything about it. Not to mention I was stuck in the garage and had to pry the gate open by walking around. I was late to work as a result. So many elevator outages in the past four months that I’ve lived here. The package secure storage gets ignored by delivery drivers and everything gets thrown on a table and you better hope your package stays put by the time you get it. My windows have caked on dust from the past ten years and I have no way of cleaning them and they have no active solution for me yet I only moved in four months ago. I was excited for the lots of natural light only to find out it is impossible to see out of the windows. I was only able to access one of them to clean since the double paned windows are odd. I am fed up with their empty sorries and frugal amenities. If I had known that I was not upgrading my living situation I wouldn’t have saved up the extra money per month.

🚫🐕 Moved in about 3 months ago, and while the amenities took forever to open, I will admit they’re actually pretty good...too bad they’re going to be completely ruined by the residents here. I doubt theyll even stay open much longer given how dirty people are when it comes to their dogs. Right now, one of the pet parks is literally closed down because people refuse to pick up after their pets. ​If you want a preview of what living here is like, this is a normal Tuesday 8/4 at 6:05PM: ​First, there’s a guy who brings his dog straight into the gym. The dog has a green vest on but I can assure you that is in no way a service animal. I've seen him multiple times and he stays running all over the gym floor and plays, today I literally watched him sniffing all over a few people and a guy who was mid-set on a machine. That dog is going to cause a serious accident.... ​Then, you turn around and look outside toward the pool, you’ve got two dogs peeing inside the pool, marking their territory ALL OVER and jumping all over the outdoor furniture while their owners clearly are watching them standing by the grills. ​Management really needs to start enforcing rules and holding people ACCOUNTABLE before this place gets completely trashed, the emails they send are not cutting it... Im sending pictures of the dogs to the leasing office email and I expect some SERIOUS action to be taken

I lived at The Levee at Southtown (formerly Flats at Big Tex) for two years, and unfortunately my experience was very disappointing. Throughout my tenancy, I repeatedly reported moisture and suspected mold concerns. Management performed multiple maintenance visits, painted over affected areas with Kilz, and at one point opened part of the bathroom ceiling for repairs. While I appreciate that maintenance staff generally responded to work orders, the recurring nature of the issues left me with little confidence that the underlying moisture problem had been fully resolved. During my pregnancy, these recurring moisture concerns became especially stressful. I no longer felt comfortable remaining in the apartment because I was worried about my health and my baby's health. After being away from the apartment for about a month, I returned to find dark spotting on my bedding despite leaving the air conditioner running at 70°F the entire time. Given the apartment's history of moisture issues, it further reinforced my concerns. Management offered to inspect the apartment after I reported what I found, but , after the inspection, I did not receive any further correspondence or acknowledgement of the issue. They seemed to just offer to inspect for the sake of showing on the record that they responded. The billing issues were equally frustrating. I was charged monthly pet rent even though I never had a pet living in the apartment. Despite requesting reimbursement, multiple times, I never was reimbursed. When my lease ended, I also asked management to reconsider the month-to-month charges because of the recurring maintenance concerns and the fact that I was pregnant and no longer felt comfortable staying in the apartment. That request was denied, and we ultimately paid nearly $1,900, about double my rent, to avoid further fees while continuing to dispute the charge. Communication was also disappointing. I filed a complaint with the Better Business Bureau, but the BBB ultimately closed the complaint after reporting that the management company did not respond to its repeated attempts to contact them. I really wanted to enjoy living here because the location is convenient and the apartment itself has potential. Unfortunately, the recurring moisture concerns, unresolved billing issues, and overall handling of my concerns left me feeling that management did not adequately address the situation. Based on my experience, I cannot recommend this property.

Every step of becoming a new tenant was seamless and enjoyable. I love my new apartment! Coming home every day is such a joy. Shout out to Sierra in the leasing office for making the experience wonderful!

I had a great experience with The Levee at Southtown, located near the San Antonio River Walk. The leasing agent Sierra provided outstanding customer service from the moment I walked in. She was friendly, professional, and extremely welcoming and knowledgeable, taking the time to answer all of my questions and explain everything clearly. You can tell she genuinely cares about helping residents and making the leasing process smooth. If you’re looking for an apartment in a great location, I highly recommend checking this community out!