Prado Student Living, san-antonio-tx

My experience living here between August 2025 - July 2026: First and foremost, document every tiny thing you see on your move-in inspection, they will charge you for anything and everything you thought was too small or not useful to report. Second, if you are planning on living here, be warned that the floor and carpet will never be fully clean no matter how many times you mop or vacuum. Third, they are overpriced for what you get, I have since moved to a cheaper and much nicer place further off campus, and it has been a much better living experience. I will say that the maintenance team and the front desk were nice, but the company that owns Prado makes it very difficult to replace any damaged items you may have reported on move in. I reported that my bathroom door had a chunk missing off the bottom and that it was not closing properly, so they said they would put in an order for a new door. I never saw a new door in my entire year of living there. My apartment also semi-flooded over Thanksgiving break due to an error made by the team building the complex back in 2013, this was also not reported to us the day it happened, but much later, and I found out because one of my roommates headed back from break early. Maintenance was really helpful during this time, but the amount of irritation and distraction this caused during finals was unpleasant. Just expect things to go wrong if you are already living here. Another thing that happened earlier on was a random person walking in to our apartment and checking it out when no notice was given by management. She was eventually assigned as our 4th roommate because Prado had mismatched her with some residents who had a cat that she had reported she was allergic to. So she had to move from an apartment that she had already been living in, to our apartment (we had a spare room) because someone overlooked her file. I am sure there is more to report, but overall the experience of living here was far from great.

I locked myself out of my apartment and they have the audacity to charge me $85 to get back in. Do not I repeat DO NOT BOTHER WITH THIS PLACE. I don’t recommend living here if you’re one to forget things. Furthermore, there’s an Ai controlled vending machine here. It emptied my credit card and I got NOTHING out of it. They also pick and choose which resident issues are most important. This place feels like it has an underlying social hierarchy to it.

Do NOT move here. This is my daughter's account, but she lived here last year and had a horrible experience. She was cornered and watched by another male resident while using the gym, she reported it and there was never any resolution. The staff simply stopped updating her about it. Her apartment flooded while she was home for Thanksgiving, and she was not notified, in fact, SHE had to notify the staff and only after she did that did they acknowledge it. Her roommate's car got broken into and her car got completely scratched up, they never did anything! They refused to release camera footage unless a police report was made, so they made police reports, and we have yet to see any camera footage! Moving in was horrendous as she was greeted with an absolutely filthy apartment (that we had to clean ourselves!) Additionally, moving out was a nightmare. She was instructed to deep clean the apartment, and faced with damage charges if she did not do so. Why should she clean an apartment that was beyond filthy when she moved in? She and her roommates were charged for "tv damages" despite sending proof that the tv was fine at move out. The kicker? The staff has yet to explain what was actually wrong with the tv. The utility bill was just sent to her today, and it was an outrageous amount that far outdid any previous bill she had to pay. In fact, it was higher than any monthly bill I've had to pay in my own home! Skip the hassle and find somewhere else to live.

DO NOT LIVE HERE!!! I lived here for 3 years in a variety of units. Things were always broken and there was always some mold. The other complaints about excessive noise are very true, the walls are paper thin. But the worst part of this complex by far is the absolute despicable management. I have never encountered such a disorganized, shady, and downright incompetent leadership in any company. They have supposedly changed managers several times the past few years, leading complaints to “get lost” in the transfer. The new manager is absolutely horrible. I was charged $400 in made up fees when I moved out; I spent months trying to dispute this and reach her by both phone and email. I only got one email back saying she would remove one charge….she did not remove this charge and stopped replying. They just charged my friend $800 in move out fees with no details. This could bankrupt a college kid!! This place is run by slum lords who are FOR SURE conducting illegal practices trying to exploit students and their parents under the threat of these charges being sent to collections. I might delete this review because I and others do plan on taking legal action against this “company”. And I’m sure they will reply to this review acting like they attempted to reach out or are apologetic….do not believe their lies. You are MUCH BETTER renting literally anywhere else.

The property isn't well kept with trash, dog feces, and unidentified liquids in the hallways regularly. Cars are also broken into regularly. When it comes time to move out, Prado tries to squeeze as much money as possible from tenants. I performed a deep clean to leave the unit immaculate before vacating. After cleaning the unit, I went to the front desk and requested Prado inspect it to ensure there would be no discrepancies, yet was told maintenance would need to do that. I told them, I could wait until someone was available, and was told, nobody is available (yet two maintenance staff were standing in the lobby playing on their phones). A month after move out Prado sends a generic invoice for "cleaning/painting". I dispute it and ask for documentation from their inspection showing the need for cleaning/painting. The bookkeeper (Christin) send me a scan of a generic spreadsheet with arbitrary charges assigned and a generic invoice from a cleaning company. I ask for actual documentation of the move out inspection to which they say they don't have. I question a "pet cleaning charge" as no animal has ever been in the unit and was told "the inspector thought it smelled like an animal". I also question the painting the put on the invoice to me as the only thing Christian presented shows cleaning. He stated "the painting invoices we receive are typically submitted as part of larger, bulk turnover work orders covering multiple units and work items". Basically Prado doesn't keep records of what work is performed where and tries to pass all the costs on to tenants. On the scan of the spreadsheet Christian provided, you can see the same baseless charges assigned to almost every unit. I took a complete video of the unit after I finished cleaning, based on past reviews were Prado has tried to extort money from former tenants. Prado asked for my video to "compare to their inspection". I asked what inspection are you going to compare it to since Prado has repeatedly said you don't have any documentation of the move out inspection. After nearly a month of back and forth without Prado being able to produce any documentation showing the condition of the unit, they state the charges will remain and go to collections. It's unfortunate that Prado tries to take advantage of college students and tries to use a guilty until proven innocent approach to extract more money from people. I would not recommend living at this community. As to the response from Prado below about reaching out, I have reached out and nothing can be provided to substantiate the charges. I have requested multiple times to talk to the property manager to no avail. If you call and ask to speak to the property manager, if anyone actually answers the phone, you are always told they are available (sick, away from the office, in a meeting). Sometimes you get their voicemail, but calls are not returned.