Madera, san-antonio-tx

Madera Apartments was a good first student living apartment for me. Maintenance responds quickly, they do a great job, go out of their way, and they are really nice. The complex is well kept and clean majority of the time. The front office are quick to respond and are helpful. They also did a good job with roommate matching. The only downsides are: Visitor parking is not free, the shuttle is not the roadrunner and it only runs from 8 am to 6 pm. I wish I was informed of this when touring because I am a double major engineering student, and I stay at campus late working on projects, so I end up walking home at night or get a ride from a friend. Visitor parking is a little annoying because my family and friends do not want to come visit me often because they don’t want to pay. It’s not much but it adds up, and (keep in mind) my friends and I are broke college students. They also get anxious about their parking time expiring. For the apartment itself, I wish there is a pantry in the kitchen or more storage area. I meal prep and eat at home mostly and there’s not a lot of space for both my roommate and I, so I kept dry stuff in my bedroom closet. The unit I moved into was clean, nice, and I like how they furnished/decorated it. I did notice some bugs when first moving in. I put in a request and they were really fast and sprayed down the unit and I didn’t have any bug issue for the rest of my lease term. The people upstairs are loud but I ended up buying a white noise machine to sleep at night and that helped a lot. The parking here is really good. I never have an issue finding parking and I’m always able to park behind my unit within my window view. I love the shuttle driver, I’m going to miss him the most. He has a great attitude and on days when I didnt do well on an exam he’d make me laugh with awesome stories and jokes. There’s times when I missed the shuttle by just a couple seconds and I’d run and he would stop to let me on still. He is awesome and made my time here feel less lonely and I felt I’m going to be just fine. The complex hosts cool events and I had no idea they did that, so it was a nice surprise. It was a fun way of meeting other students and so nice to have a free meal too. I’m thankful for the events because I made new friends, and if I needed help such as a ride or other resources, I had friends here. All in all, I enjoyed my time here at Madera and thankful for the kind people I met.

Don’t move into these apartments under any circumstances. Trust me, save your money and go somewhere nice. The bus to campus is broken half the time and somehow NEVER has air conditioning. You will be sweating on that tiny bus. Madera is a nice starting apartment but is nowhere near the price value. For starters the staff is incredibly rude and will act like you’re an inconvenience for asking for help or any questions in general. The apartment itself was badly damaged when my roommates and I moved in. The dish washer was broken, the trashcan had been used and had smelled, the whole apartment was water damaged, the dryer didn’t work properly, the balcony door didn’t close all the way, the boarding on the floor and the bar were broken, the bar lights didn’t work, the doors to two of my roommates bedrooms didn’t close all the way/were scraping the door frame, paint chips were left all over the floor when we moved in as well the carpets were dirty, bugs were a prevalent problem even though pest control came regularly and the power in ALL the apartments would shut off randomly. I honestly would just recommend saving your money and living on campus or at a nicer place. Somewhere with a better lease too. While the amenities are super nice, I wouldn’t recommend overall.

My son attends UTSA and moved into Madera this past Fall. His specific apartment is very nice. Everything furnished was in good condition. The small things we needed maintenance to fix on moving day, was fixed within a couple days or the same day. For the price and safety, I highly recommend this apartment complex to anyone whose child is looking for a safe apartment away from home. My son drives but catches the bus to campus. Madera provides complementary food and activities. I also love when I call (from day 1) the front desk answers on the first call or calls me back. That’s a major plus! I have no regrets. Thank you for all that you do for the kids! 🧡

I honestly regret moving into Madera Apartments. The management here is unbelievably rude, and the manager always seems angry or irritated anytime residents bring up concerns. Instead of helping, they make you feel like you’re a problem for asking basic questions. What makes it worse is that they know a lot of their residents are college students, and it honestly feels like they take advantage of that. They charge for parking, add fees for everything possible, and seem more focused on squeezing money out of residents than actually providing a good place to live. They are so eager to get money that they’ll do whatever they can to add another charge to your account. The “gated community” is another joke. The gates are constantly broken or left open, so there’s basically no added security at all. What’s the point of paying premium prices for a gated complex when the gates never even work? Overall, overpriced, poorly managed, and nowhere near the experience they promise. I would not recommend living here.

Absolutely terrible experience living at Madera Apartments. The place looks nice during the tour, but once you move in you realize it’s all just lipstick on a pig. Between constant noise, awful management communication, random fees, and maintenance issues that never seem to get fixed properly, living here became a nightmare. The hallways and stairwells constantly smelled like sewage or dog urine, and there were ongoing pest problems that management acted like weren’t a big deal. Trash would pile up, gates were constantly broken, and getting anything repaired took forever. On top of that, the walls are paper thin you hear traffic, neighbors, and random noise all night long. The biggest insult came after moving out when they tried charging ridiculous fees and kept most of the deposit for things that felt completely made up. Management was dismissive anytime concerns were brought up and seemed more interested in collecting fees than actually helping residents. For the amount they charge, there are WAY better apartments nearby. Save yourself the stress, money, and regret and live literally anywhere else.