Lark San Antonio, san-antonio-tx

I would not recommend living at Lark San Antonio based on my experience. While the property advertises itself as a great place to live, the reality has been constant maintenance issues, poor communication, and a lack of concern for residents. I moved from South Dakota to Texas knowing there would be an adjustment and expecting to experience things I’d never dealt with before. However, I never could have imagined that this would be my experience with Lark. The issues I encountered went far beyond what anyone should expect from an apartment community. The hallways are consistently dirty and gross, yet nothing ever seems to be done about it. Despite cleanliness being something management claims is a priority, the condition of the building says otherwise. One of the biggest issues we dealt with was a mouse infestation in our unit. After repeatedly reaching out to management, the only solution they offered was placing a few mouse traps. That was it. I ended up being the one crawling around the apartment catching mice so my roommates wouldn’t have to wake up to one in their bedrooms. No resident should have to handle a pest problem themselves after reporting it multiple times. Safety and security have also been major concerns. We had a roommate who would regularly leave our front door wide open from around 11 p.m. until someone happened to wake up and notice it. When we brought this to the office’s attention, we were basically told to figure it out ourselves. There was no meaningful assistance or attempt to address the situation. Communication from management is incredibly poor. One of our roommates subleased her room, and none of us were given any notice that someone new would be moving in. The new resident actually walked into my bedroom thinking it was hers because no one had communicated anything. When I went to the office to explain what had happened, the response was simply, “Oh, she wasn’t supposed to move in yet. Sorry about that,” and I was sent on my way. That level of carelessness is unacceptable. Trying to get help from the office is frustrating in itself. Whenever we bring concerns to the office in person, we’re told that we need to send an email instead. Then, after following their instructions, those emails either go unanswered or receive responses that aren’t helpful, address none of the actual concerns, and provide no real solutions. It feels like residents are constantly being passed around without anyone taking ownership or responsibility. In my experience, the level of incompetence has been astonishing, and it’s hard not to feel like many of the office staff are simply occupying positions rather than genuinely helping the people who live here. Maintenance has been just as frustrating. The plumbing under my sink literally fell apart, leaving me without a functioning sink for three days. I was told, “This isn’t an emergency, so we’ll help you on Monday.” Being unable to use a kitchen sink for days should absolutely be taken more seriously. There was also a serious incident at the property that resulted in a SWAT response. Many residents, including those who were in class at the time, had no idea what was happening when they returned because police had blocked off the entrances. The only communication we received was a later email telling us to “avoid the third floor,” leaving everyone wondering what had happened and whether we were actually safe. I do want to recognize the two maintenance employees who consistently stood out throughout the year: Aiden and Tom. They were the only people I regularly saw genuinely doing their jobs, and it often seemed like they were picking up everyone else’s responsibilities as well. They were always helpful, professional, and worked hard to take care of residents. I have a lot of respect for two people in their twenties managing what felt like the needs of hundreds of residents, often with very little support. They deserve recognition because they were one of the few positive parts of living here. Respect yourself enough to find a new place:)

I couldn't be more thrilled to move out of this place. From having to deal with hallways that smelt of urine, weed, or garbage to having to deal with roaches in my unit constantly, living at Lark has been a nightmare. Upon first moving in, none of the rooms in my roommates and I's apartment were cleaned. Our dishwasher was covered in a black residue that took over an hour to clean (it still smells funky to this day.) My bedroom mattress was covered in dog hair. Many of our toilets had black stuff growing in it that will continue to grow if you don't clean it like every week. Our blinds were destroyed, our couch was broken, and our fridge reeked all year long no matter how hard we tried to fix the smell. Additionally, most of our rooms and the living area had mold growing on the vents. I was left feeling sick for a whole week even after maintenance had cleaned them. Not to mention there has been one too many incidents here in the year I've been a resident than I'd like to admit. There has been multiple instances where either me or my roommates have been concerned for our safety. The gates will not even work sometimes, and the back door will also be broken, causing people to prop it open for anyone to come in. This includes homeless people who roam the hallways and knock on residents door, possibly endangering their lives. Management here has no care for their residents. They will get upset with you and threaten to fine you for calling maintenance despite appliances being broken and obviously needing fixing, or roaches being found in bedrooms that required action from pest control. They also take off every possible holiday so consider the trash valet service to not even really exist at times. Their mailing and package system is incredibly flawed. If your package is delivered at any time where the office is not open, they will just leave it outside for any stranger to steal it. They also don't even care to double check if their packages are organized properly - multiple times I've been given the wrong package even after stating my name and unit number. If you are just looking for a reason to be miserable and pay an excessive amount of money for poor quality living standards then this is the apartment for you.

Do not everrrr move here. If i could rate no stars, I would. The leasing office is incredibly racist and rude. They changed my rate (that i signed for) and increased it when I started to call them out of the unprofessionalism and weird suprise charges, I took them to court and they lied infront of the judge. They will also try to evict you if you try to speak up about them on any platform. They will send your packages back after holding them for 24 hours, even if you call ahead of time. You’re not able to call and speak to them unless you tell the robot multiple times to connect you. The doors and elevators are constantly broken. The more you speak up the more they will try to undermine you on the back end. They truly don’t care about the safety and wellbeing of the people who live there. Please please please take your money elsewhere. The maintenance staff are the only reason I can give them a star, they are incredibly nice and considerate of emergency situations. The amenities that you sign for are closed 90% of the time. The trash service you are required to pay for is usually canceled or will leave your trash to stink up the hallways. I regret my time living there everyday.

If you are considering living at Lark San Antonio, save yourself the stress, frustration, and disappointment and look somewhere else. This has easily been one of the worst living experiences I’ve had, and I genuinely regret renewing here. The maintenance staff are honestly the only positive part of this apartment complex. They are kind, respectful, and do their best with what they’re given. Unfortunately, the upper management completely ruins the experience. They are rude, unaccommodating, dismissive of resident concerns, and incredibly irresponsible when handling serious issues. Safety is a major concern here. The gate system is constantly broken — almost every single month there’s some issue with it either being stuck open or not working at all. For a student apartment complex that advertises security, it feels extremely unsafe. During the transition between WiFi providers, residents were left without WiFi for an unacceptable amount of time, and when internet finally came back, it was openly accessible without proper security. Anyone could connect to it, which is honestly concerning and irresponsible. The cleanliness of this place is horrible. The hallways constantly smell bad, trash piles up for days, and there are literally bugs and rats in the hallways. It feels neglected and poorly managed. On top of that, packages are constantly mishandled. Staff have sent packages to the wrong units multiple times, which shows how disorganized management is. What makes this even more frustrating is that despite all these issues, my rent actually increased compared to the previous year. Paying more money for worse conditions is ridiculous. Overall, this place is severely overpriced for the quality and management you receive. I am extremely disappointed with my experience here and will absolutely never live here again. I would not recommend Lark San Antonio to anyone looking for a safe, clean, or professionally managed place to live.

Horrible experience. Front office and management were RARELY helpful. I was overcharged more than $100 my whole time staying here (1 year). Claimed they fixed my rent and fees but that was only temporary. You have to constantly check your rent every month to make sure you are accurately being charged. They also love to charge an extra trash-pickup fee but refuse to provide something with their requirements/ expectations on valet trash. You don’t know the guidelines for what to do and not to do regarding trash pick-up until you are charged and YOU ask why. Only a handful of parking spots for over 1000 residents…. So much more wrong with these apartments. DO NOT LIVE HERE!! Rent also went up for people who are already renting, instead of going down lije most apartments.