High View, san-antonio-tx

⭐☆☆☆☆ I just dropped off my son for his first year at UTSA. I was disappointed by the condition of the facilities compared to how they are advertised. The common area furniture is severely worn and damaged. The couch in the shared space has large sections of peeling upholstery, and the dining chairs are stained, faded, and clearly past the point of normal wear and tear. These are not minor cosmetic issues. They significantly impact the appearance and usability of the amenities residents pay for. What was even more frustrating was being told by a representative from the leasing office that they do not intervene in issues involving common areas. If management chooses to advertise these shared spaces and amenities as part of the resident experience, they should also take responsibility for maintaining them. Promoting attractive community spaces while allowing them to fall into this condition feels misleading the definition of false advertising. Residents deserve common areas that are clean, well-maintained, and reflect the standards presented during the leasing process. I hope management takes these concerns seriously and invests in updating the facilities.

Now that I’m officially done with this apartment and I have started legal actions against the community, it’s time to edit my past reviews. Was a resident for 4 years and every year the rent up but you know what didn’t go up? The quality and respect of this complex. When I first moved in, the leasing staff was so bad the state of Texas came in and shut down the pool. First year I was here, 4 floods in my apartment from upstairs ppl. No discounts and no relocation while we had loud fans in our apartment. Year 2, we had two different staffing issues in the complex. Oh did I mention 5 more floods from the upstairs neighbors so 9 all together now. Oh did I also mention the second year our stove only had one working burner and we were told “we don’t replace unless everything is broke.” So yea a stove with only one burner and 4 people living in the unit. You do the math. Year 3. Cody was the best manager this complex had. He actually cared about the residents. Although this year we had 3 floods, year 3 wasn’t to bad since no new issues arose. Now we onto year 4. This is the worst of them all. This is the year alexis took over the complex. I see on social somehow they still have her in place of running that place and well maybe they want the complex to shut down because that’s where she’s running it to. Had video footage of one of the leasing agents hitting my car with the golf cart. Alexis did nothing. I had video footage and alexis damaging my vehicle along with a roommates of mine after we had mold issues and the complex refused to acknowledge anything. Oh did I mention the fourth year we had 8 floods in our apartment. Had to call health department and news outlets to get the word out. Alexis didn’t like that and damaged my personal property (my car.) If you choose to live here just know alexis and her staff will damage your personal property along with not taking care of the complex. Stay safe out there everyone, you deserve better than high view which I now call pay view because at this point you’re paying for nothing. You’re paying for mold, roaches, and just unnecessary stuff. Do yourself the favor and stay away from this complex.

I had a great experience with maintenance at High View! They responded to my request quickly and handled everything efficiently. The team was professional, friendly, and made sure the issue was fully resolved. It’s really reassuring to know that they take residents’ concerns seriously and provide such reliable service.

Horrible place to live at. Management sucks, they don’t listen to their residents. They should be improving their units but they are too worried about god knows what. If you have a maintenance issue good luck. Was told they “ fixed “ my issue but not a single person went into my apartment. They also have no sense of privacy. Was changing in my room and they just barged in while I was getting dressed. There is so many things wrong with this apartment complex. Just do yourself a favor and live somewhere else. Even if its a good price. Just don’t.

Welcome to Highview. Where management does not care about your safety. Where dog poop is everywhere.Where I lived for 4 years. My first 2 years, I had to deal with upstairs neighbors that played music until 5 am almost every night, and smoked weed constantly that it made our apartment smell. I have complained to management, they kept saying to call the non emergency police line, and I’ve had to call them so many times, and had video proof of my neighbors being loud- they did nothing. They moved out after 2 years thank god. So did one of my roommates, the one that lived right across from my room. Whenever someone moves out, they put a “DO NOT ENTER” sign on the rooms that are occupied, so the third party “company” they hire, know which room to go into and paint etc. I had a MAN unlock my LOCKED room door while I was sleeping and stare at me for 10 seconds. I was frozen in shock. I immediately called and emailed management, the first thing they asked if I removed the paper off my door. Now WHY would I do that. Why would a girl do that? Why in the world would I? And how did he even get a key for my room. This WAS NOT maintenance. This was the third party company they hired. Why would I even trust them? That situation put me in danger, invaded my privacy, and is probably illegal. Management told me to not worry because they finished renovations and won’t be in my apartment anymore. Well! Now I feel better :D thanks guys! How about you use all the money you get into doing background checks on the people u r letting in apartments and have free access to all the rooms even the ones that are occupied. This complex also works with trinity towing, which wasn’t an issue when I first moved in 2021- but they started working with them in 2022 I believe? And they like towing cars into the end of the city and making ur guests pay around $200-$300 :D oh and btw ur car isn’t safe as well! They might tow it by mistake even if its registered :D and this is so fun, when u want to move out, they will make up all these scammy charges