Heron on Hausman Apartments, san-antonio-tx

I have lived here for a year and a half, and unfortunately my experience has changed significantly. The previous management was much better with communication and handling issues. Recently, there have been ongoing problems throughout the community: potholes in the streets, frequent water leaks that take days to be addressed, concerns about high water bills related to unresolved leaks, recurring water shutoffs due to pipe repairs, pest issues, and ongoing parking problems. The parking situation has become extremely frustrating. Residents from other buildings and even people who do not live in the community frequently take parking spaces near our building, leaving residents without available parking close to their own homes. There are also concerns about security. The gate is frequently left open, allowing people from outside the community to enter without proper access control. Communication with management has been very disappointing. Emails often go unanswered, and maintenance requests can take days to receive attention. Management has mentioned being short on maintenance staff, and sometimes the workers sent to resolve issues are from other locations and are unfamiliar with the property. It is disappointing because we chose to renew our lease expecting the same level of service we had before. Residents deserve better communication, timely repairs, proper maintenance, and a community that is safe and taken care of.

The gate is never closed, day and night. The greens areas are never done, the pool is always dirty, there potholes on the entrance and it hasn’t been fixed in months. They take forever to respond for maintenance service requests

pretty awful. leaving a review with a different name here since i still live here. maintenance requests can/have last for months, which they routinely apologize for it but just make constant excuses instead of fixing it. currently, my neighbors are right by window listening to music while flashing their light into my window. i constantly hear loud music that vibrates my house. no matter what you say to management nothing really happens. they dont care. oh, water gets cut off pretty much monthly for repairs. just a heads up if you wanna deal with that. also there's parties on the weekdays pretty much constantly. they'll offer you great deals, especially for the size of the apartment. it's all fixed, they basically lure you in just to sign it and get stuck here for months essentially. site is routinely dirty as well, potholes everywhere, lack of parking, gate is always open, and not very safe, private, or quiet. don't believe good reviews either. i have absolutely no reason to think this but there's absolutely no way they're real lol, unless they're the neighbor who's currently flashing his phone light into my house. i made the mistake of taking a chance and thinking the people leaving bad reviews just got burned by one thing, but honestly it's pretty bad. thanks to this place i plan on leasing a house in a quiet area and instead shoulder a long commute. so thanks for that i guess.

I have been waiting in the office for 2 hours (until they closed no one ever came) while this sign sat there and the phone went unanswered. I have had holes in my walls for over a month (caused by maintenance for a different issue) and no one has been able to tell me when it will be fixed. We have not been able to use our living room or the upstairs shower this entire time as well as having half our furniture in the hallway while waiting for this to be fixed. Is it normal practice to leave your office unattended for the last two hours of service?

The apartment is easy to get into. They are quick to get you to sign a lease. However, the maintenance is terrible. Our freezer door is broken and so is our garbage disposal. It took months for someone to come out and just look at it to tell us it was broken. A few months have passed and we are still out of a freezer and a garbage disposal. The parking is terrible. The fees month to month are divided by how many residents live at the complex. Currently, a lot of people have moved out, which means we pay an extra $258. Since we moved in, we have had nothing but problems when it comes to billing. There have been times were fees weren’t added to rent and we had to pay immediately within a day or two. When we first moved in on October 1st, we got 8 weeks free. That’s exciting. Until December came and we were told we owed over $600 because the 8 weeks didn’t include some fees. That’s understandable but we should have been told sooner. We were then charged a late fee because of that miscommunication. The staff, Sierra, is really lovely and easy to work with. Unfortunately, these other issues are above her. I called the office requesting a call back from management. Ive emailed the office requesting a response from management regarding billing. Email was sent in February, it’s currently June and I’m still waiting for a call back. I have given up on trying to communicate with them and just decided to not renew my next lease.