Question 1

What does it mean to have an individual lease?

Accepted Answer

Individual leasing means that each person is only responsible for their portion of the common areas and their bedroom. If your roommate ends up not coming back for the spring semester, you’re not responsible for their payment.

Question 2

What is included in the rent?

Accepted Answer

The Estates’ rent is all-inclusive. Your rent includes: utilities (water, sewer, trash pickup), extended cable, Internet, washer & dryer, access to all of The Estates’ amenities, and a wonderful staff that is there to help you anytime you need them.

Question 3

Do you have a roommate matching system?

Accepted Answer

Yes, we offer a roommate matching system. If you don’t have anyone in mind that you would like to live with, let us match you up with someone! There is a Roommate Matching Sheet that you will fill out to let us know more about what you’re looking for in a roommate. Then, we spend weeks in the summer figuring out the best match for you based on that information.

Question 4

When is my rent due?

Accepted Answer

Rent is always due the 1st of the month. You can pay up front (due August 1), in semester installments (due August 1 and January 1), or in twelve installments (due August 1 and on the first of the month for the next 11 consecutive months). If rent is not paid in full before the fourth day of the month, and we haven’t been given notice to vacate before that date, you will pay a late charge of 10% of the monthly rental amount.

Question 5

Do you allow pets?

Accepted Answer

Yes! The Estates is very pet friendly! If you chose to bring your pet, there is a deposit of $500 and a nonrefundable pet fee of $250 will be charged. Please keep in mind, while there is not a weight limit, aggressive breeds will not be permitted to live on the premises.

Question 6

Is there insurance coverage in the event of a fire, theft or natural causes? Does my lease provide coverage for my belongings?

Accepted Answer

The Estates’ insurance will not cover your personal belongings. We suggest getting renter’s insurance for this reason. It is generally inexpensive and will cover your personal belongings if something were to happen.

Question 7

What if I need to break my lease or don't return for the spring semester?

Accepted Answer

The Estates’ lease is binding and cannot be broken. If you cannot live at The Estates after signing your lease, you will need to re-let. Please call the leasing office for information on re-letting.

Question 8

What if I need maintenance in my bedroom or apartment?

Accepted Answer

If you need maintenance, simply go to your resident portal on our website and fill out a maintenance request. You can also call or stop by the front desk. If it is an emergency, please notify the front office immediately.

Question 9

What furniture is provided?

Accepted Answer

The Estates is fully furnished with a full-sized bed, large desk and chair, and dresser. The living area comes with a comfortable couch, chair, coffee table, and end table. The kitchen comes fully equipped with energy efficient appliances, a refrigerator with icemaker, dishwasher, and washer & dryer.

Question 10

What do I need to bring to my new apartment?

Accepted Answer

We suggest that you bring: • Bedding for a full-sized bed. • Toiletries. • Dishes/Cookware. • Decorations to make your new room feel like home!

Question 11

What kinds of events do you have at The Estates at San Antonio?

Accepted Answer

The Estates has resident events that range from pizza parties to Taco Tuesdays. Not only is there free food at events, but it’s also a great way to meet people!

Question 12

What type of parking is available at your community?

Accepted Answer

Parking is by permit only.

Question 13

How close are you to campus?

Accepted Answer

We are less than two miles from the University of Texas at San Antonio campus.

Question 14

How do I receive mail and packages?

Accepted Answer

Your mail will be delivered to your apartment’s mailbox located on The Estates’ property. If you receive a package that doesn’t fit in the mailbox, you will receive a key in your mailbox corresponding to a nearby parcel locker. Other carriers will deliver to your apartment door and some will deliver your packages to our office.

Question 15

How do I pay my rent?

Accepted Answer

• Pay with a personal check, money order, or cashier’s check. • Pay with a credit card online through RentPayment.com. Service fee may apply.* • Have your financial institution automatically deduct rent from your bank account each month to send in payment. • Pay with check online using your resident portal free of charge!

Heron on Hausman, San Antonio, TX

About

Student Services

On-site Maintenance

On-site management

Pet Friendly

Coffee Bar

Freezer

Communal Kitchen

Student Life

Cinema Room

Business center

Picnic area

Clubhouse

Bar-be-que (BBQ) Area

Student Safety

CCTV

Secure Door Entry

Student Wellbeing

Fitness Center

Sauna and Spa

Gym

Swimming Pool

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Wifi

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