Campus Edge on UTSA Boulevard, san-antonio-tx

Took a week to get maintenance to fix a broken air conditioner when outdoor temperatures were more than 100° and the temperature inside the apartment was 90° and above. Then took another week and a half to get a response from management regarding the delay. Their response said they were doing the best they could.

I wrote a review about campus edge’s lack of care toward any maintenance issue we’ve had, and im back to write another. If you can help it do not live here! There is a huge crack in my bathroom ceiling that leaks water all over my bathroom when it rains, which in San Antonio, is often. My roommate made a maintenance request for this issue back in APRIL. Two weeks go by and nothing was done to fix it. I call them in the beginning of May, May 2nd to be exact, and that’s when they finally sent maintenance to look at it. They left all of their supplies in my restroom for days and didn’t do anything. I was annoyed beyond belief. I had to go back to my hometown as my mother is battling cancer and I am her caretaker, so my roommate was kind enough to update me on the status of my leaky ceiling. It has been a month and a half and NOTHING has been done! I don’t pay nearly one grand every month to live in an apartment where my maintenance issues get ignored for weeks AND NOW MONTHS!! This is ridiculous! I have called and left messages to the office who are also no help. The best decision I made was to not renew my lease for this apartment. They will ignore you and make you live in dangerous conditions for a month without fixing your issue for who knows what reason. I wouldn’t be surprised if black mold starts growing and infecting the entire apartment building. It’s not worth the constant hassle, price, and staff begging residents to write them good reviews when they do nothing to accommodate for it. please stay away from here!

**SAVE YOURSELF THE HEADACHE — DO YOUR RESEARCH BEFORE SIGNING!** As a parent, I am extremely disappointed with our experience at Campus Edge UTSA. The lack of communication, accountability, and professionalism has been incredibly frustrating. We have had serious concerns regarding **resident privacy**, including personal information being discussed or shared with others. That should never happen. We have also experienced issues with **rent payments not being posted in a timely manner**, resulting in late fees appearing even though payment was made. Students should not be penalized because management did not properly post a payment. Trying to get these issues resolved has been just as frustrating. There seems to be no clear or easy way to escalate serious concerns beyond onsite management. For the amount families pay for student housing, I expect much better communication, accountability, and professionalism. **Do your research before signing a lease. Ask about privacy, payment posting, late fees, complaint escalation, and who is actually responsible for resolving problems.** Based on our experience, **I would NOT recommend Campus Edge UTSA to students or parents. Think twice before signing.**

Campus Edge on UTSA Blvd has been a nightmare from day one. When we first arrived at the apartment on move-in day, my daughter’s roommate informed us that the water heater was not working. My daughter went seven days without hot water before it was finally repaired. Unfortunately, that same evening, a pipe connected to the water heater burst, causing water to flood the apartment. They immediately tried calling maintenance, but no one answered. They eventually had to call the fire department, who came out and shut off the water. There was so much water that the apartment directly underneath them also began taking on water through the ceiling. When a member of the maintenance team finally arrived, he appeared to have very little experience and did not know how to handle the situation. He had to wait until his supervisor finally answered before getting a shop vac and fans to begin addressing the damage. Thankfully, my daughter’s best friend allowed her to stay at her apartment that night. But what would have happened if she hadn’t had someone to turn to? At the time, that was her only friend in the area. Campus Edge did not offer my daughter or her roommates any assistance or alternative place to stay. For the following week, fans and dehumidifiers were running 24/7, while maintenance workers were constantly coming in and out of the apartment. As a result, their electric bill was $225, largely because of the equipment that had to run continuously to dry out the apartment. Then, yesterday at 4:00 p.m., my daughter and her roommates received an email informing them that they had to relocate to an entirely different apartment complex in less than 24 hours. This could not have come at a worse time. My daughter has classes and had already made plans to come home for the weekend. She and her roommate attempted to speak with the manager about the situation, but instead of receiving support or understanding, they were met with an extremely rude and dismissive attitude. I was on speakerphone during the conversation, and at one point, the manager actually asked my daughter, “Are you going to let your mom talk for you?” These are very young adults who are away from home, and they deserve to be treated with respect and given reasonable support when something completely outside of their control happens. Instead, my daughter and her roommates have been left to deal with the consequences of a serious maintenance issue on their own. The manager offered virtually no assistance with the relocation and offered only $100 as compensation for everything they have been put through. This entire experience has been incredibly stressful and unacceptable. From the lack of hot water, to the flooding, to the lack of emergency support, the constant maintenance visits, the unexpected electric bill, and finally being given less than 24 hours to relocate, Campus Edge has failed these residents at every step. I would strongly encourage parents and students to think twice before signing a lease here. What should have been an exciting start to my daughter’s college experience has instead been an ongoing nightmare.

Best place to live, great and fast maintenance, some cleaning has to be done, but not too much. Has all the facilities your college kid needs for the year. Will come here again. Great apartment, great staff, worth every penny.