BelCara Luxury Townhomes, san-antonio-tx

I was greeted by leasing agent Lionova with a warm, friendly and courteous personality. The tours that she walked us through were thorough and complete. She left no stones unturned and answered all questions and concerns with accuracy and full knowledge of the units and the property. My daughter and I would like to commend your upper management of your company for employing such a talented and gifted person to be on the front line of your business. Furthermore we recommend her next up coming pay raise be commensurable to her skills that she exemplifies in her occupation. It has indeed been a pleasure visiting and touring your property with the possibilities actually calling your place my future home! Best Regards, Vivian Fultz and Shakita McIntyre

Very disappointed with the management. We reported a serious water intrusion issue on July 14, followed up multiple times, received only a couple of responses, and then there was almost no communication or real resolution. The actual issue was never fixed. What is most frustrating is that the same thing happened again today after the rain. I honestly do not understand how tenant safety and comfort can be taken this lightly. We pay rent to live in a safe and comfortable home, and providing that basic environment should be a priority for management. In this case, it really feels like management is simply not bothered enough to permanently fix a serious recurring issue. After everything that has happened and all the follow-ups, I really don’t have much confidence that this will be taken seriously even this time.

Do not rent here. The management is horrendous. We spent six months in a unit that was flooding g when it rained and they never fixed the situation or offered us any type of compensation for all the time we could not use our entire townhome. After SIX MONTHS they finally agreed to let us move to another townhome. Then the washer and dryer provided in that home did not work properly. FIVE MAINTENENCE requests and the issue is still not fixed. When I went in to speak to the manager after many emails, she laughed in my face when she told me it would be another week before we got anything resolved. They lied and said they knew nothing a out the water enter our first unit but after speaking to two other residents who lived in those units, one was finally let out if her lease because of the water and the other told me they also had to move to another townhome because of the same issue. That was all before we ever moved in. Don't trust them and dont be fooled. This place is anything but "luxury". Its a WASTE OF MONEY...

I can’t speak enough about Belcara! I was approved to move in and something detrimental for me happened. Belcara management understood with such compassion and understanding. God bless them because idk what I would’ve done! I hope can apply again. Thank you so much Belcara!

My agent was very friendly and they had multiple leasing agents to help customers. I was able to come in early and view the available units. Units were Very clean and well taken care of