Angelo Place Apartments, san-angelo-tx

I don't know if my roommates and I just had bad luck, but we have had a terrible experience living in this apartment so far. So far we've had to report issues with several aspects of our living space, with just a few being: Our water heater, which stopped working multiple times randomly. All maintenance did was "temporary fixes" which lasted for about half a day before running out-- sometimes they did these fixes without telling us they were temporary, leaving us to use more hot water than we should have. Eventually a new water heater was ordered for our unit, but apparently the fix they did that time was good enough for our water heater to begin working again, so they didn't replace it, Our dishwasher, which has dish racks in it that are probably older than us and have rusted off and gotten rust all over our dishes. Maintenance staff told us that the dishwasher was "so old that we just needed to use it for rinsing." Our garbage disposal, which was so old that, when put through normal use, it cracked and flooded our kitchen. It was replaced with another garbage disposal which was either already broken when installed or broke soon after, because it leaked so badly that it eroded the bottom of the cabinet under the sink. Finally, after weeks at this point, we got a garbage disposal that (so far) has worked well. And, most recently, our air conditioner. Texas weather is unbearable without AC. We have had five reported instances of our AC freezing, with more before going unreported because maintenance staff stopped responding to our work orders. Most often, when we report these issues, the staff tells us that we need to do temporary fixes like setting the thermostat a degree higher, but in my opinion, it's not normal for an AC to freeze when it's set at 73. I shouldn't be told "make sure there's not chunks of food in the garbage disposal." Isn't that what a garbage disposal is for? My questions for Angelo Place are: How many times should we have to report a problem that affects our living conditions before it gets fixed? How many times does it need to get fixed before it actually starts working again? Why do we have to beg our maintenance staff to come fix our maintenance issues? Why do you only have one member of maintenance staff that is certified to work on water heaters or air conditioners? Why doesn't your emergency maintenance line work half the time? Why is every problem our fault? Why do we have to pay the price for poor maintenance in our gas bill, our electric bill? Why have some apartments been remodeled while ours remains filled with 20 year old furniture and appliances that break down at the drop of a hat? Please do better, Angelo Place. Right now, the price is not worth it to live here.

As an international student at Angelo State University, I’ve had a wonderful experience living at Angelo Place Apartments. After spending one semester in the dorms, I moved here and I’m very happy with my decision. The price is reasonable, the facilities are good, and what I like the most is that every bedroom has its own private bathroom – which makes living much more comfortable. The staff here are super friendly and helpful, and maintenance requests are always handled very quickly. A special thanks to the two lovely receptionists who are always so kind and help me receive my Amazon packages without any problems. Overall, everything has been excellent. I would definitely recommend Angelo Place to other ASU students, especially international students who are looking for a convenient and welcoming place to live.

I love living at Angelo Place! It’s been a fun experience and I truly believe that management has improved so much. The internet issues are finally fixed and working so well! I think that knowing and being friends with your roommates is essential but it helps that we each have our own personal space and bathroom. Maintenance is always on top of things and the managers are always looking for ways to spice up the community.

Laaura always does a great job. Took parts too long to come in. Not her fault.

Hailey was very helpful and kind. I was having trouble with billing, she was very patient and happy to help. She deserves a raise fashoo