The Flatts Salisbury, salisbury-md

Staff is very friendly and communicates very well with residents both prior to move in and during the lease term. My apartment was brand new looking when I got here and I was very impressed with the cleanlness of the room and the rest of the unit. Everything is and was working properly and I have not even needed to contact maintence yet because it is so smooth. I like the ammenties included and the ammount of rent I am paying is very reasonable and affordable. I also like that this apartment complex uses a portal to make payments. I like a more modernized ability to pay rent. Where I previously lived I had to pay with a check only that I had to hand deliver myself to a mailbox. maybe I want to use a variety of different forms of payments rather than taking my money out of my checking account? So this is a very good feature and I notice this is becoming more common across the board. This is a very nice very well kept community and I am happy to be here. PS amber I think and i worked all day so I already forgot but the girl that sits next to her in the office they are both great and very helpful so is the rest of the staff.

The most unorganized apartment complex ever!! Their management is SO RUDE, I have had conversations with both Stephanie and Jamie and they were extremely rude and passive aggressive. If you’re looking for a welcoming home in Salisbury, I don’t recommend the Flatts at all. They make this place feel like a chore, I would go to University Orchard or The Ross for sure!!! I wish I could go back and choose where I lived for my senior year and of college again because it sure wouldn’t be The Flatts! Since they replied…let me reiterate that one of THEIR team members told me if I emailed they would allow my boyfriend to grab the rest of my belongings in my bedroom. He then traveled all the way from Jersey, mind you I never received anything back from the email I sent stating this could not happen. When he got there he was rudely told that he could not be let in and then got escorted out like he was in trouble. Also, this is not the first time someone who was not me or my roommate was let in. Back in May I needed a family member to go get my wallet I had forgotten and Cameron did let her in to get it so I had no clue about this policy! Not kind people at all and they didn’t want to offer anything in return for THEIR mistake and they couldn’t even admit that in their response to me or even apologize. I am not angry about the policy I am furious on how it was handled. Please consider this when you’re signing your lease.

Maintenance is extremely helpful, speedy, and very nice, I always love seeing Dallas around and Dwight came through quickly and effectively unblocked my tub! Orders are done the next day from my experience. Also Dallas hooked me up with some water for my turtle to chill in outside with me!! Pretty lovely staff for the most part, also veryyyy understandable with late rent and kind when handling matters in that genre Although, Stephanie is a completely unhelpful rude worker. Would not recommend speaking to her.. I was very nice over the phone with her and she quickly got snarky and rude as I was taking up more of her time and asking questions, she then made a comment about the number of questions I asked and proceeded to get ruder as I was now offended, she basically ended the conversation by saying she couldn’t help me! The flatts also moved us in with roaches!!!!! and I received zero compensation even though we could not unpack our belongings or use the kitchen, they were also living inside our couches and after we had request new ones, the flats stated they’d be in by the ends of the week…. We have lived here for a full lease and never received new furniture even after they knew the state of everything and promised us new ones… they also use poorly made appliances, as I came back to my home to a broken sink after my soap dispenser tumbled in

This complex locks you into a contract starting on the 1st of the month (e.g., August 1st) but illegally refuses to hand over the keys until weeks later (August 13th), all while stealing your money by charging full rent for days you were locked out. Under Maryland Real Property Section 8-204, tenants DO NOT owe rent for days the landlord fails to deliver possession. Pocketing rent for a 12-month lease while only providing 11.5 months of access is an illegal, deceptive practice. They as well "provide internet" listed next to other utilities. The internet does not work another breach of contract. You must provide something that works in order to bill for it (meaning over 1-2 mb download speeds more like since 2020 at least 100 mb a second... your phone can do over 200mb) I had to buy a second internet conection to even do my school work and actual job. I told them my roommates were messy, and they did not take my health concerns seriously and now we have mice who are peeing and pooping all over my things. This can spread damgerous illnesses. The third and final obvious breach is keeping the pool in their contract which does not exist that is approx a 5% return on all of your rent. Contract law is straight forward. You cannot claim it's on a other property on a signed agreement. Please hire someone educated. (I stated you were notified about improper messes and you disregarded it this occured from your negligence as a landlord.) Every tenant can go to small claims and claim their money. This is one of multiple breaches in their contract just read it for yourself. They can say whatever they want it states the first if the month. They are still being dishonest and court records will show this in due time. Look at their signs the advertisement states 10 & 12 month leases. 12 months equals 365 days here and in every other country in the world. Look at their response to justify it which is the nail in all of it for the courts. This complex will always try to put the cost off onto their tenants and not do what their legally bound to do. Do not fall for it. You have rights! MD attached them to the back of the contract and their not a short list. (Everything in this post is 100 percent accurate your a scam artist. The attorney general has as well been notified.) On top of it now they are entering units breaking more MD laws without a 24 hour notice and when asked to leave give tenants an attitude. This is trespassing under MD law. This place breaks lease agreements and the law. They pretend it doesn't apply to them. They clearly use AI which is misguiding them. Unless there is a gas leak, water leak, or someone seriously injured you may not enter someone's unit at will. How would they feel if I just walked into their home?

The leasing team at The Flatts has been wonderful to work with. Camryn, Amber, and Stephanie have all been incredibly friendly, professional, and helpful throughout the leasing process. They were always quick to answer my questions and made everything much easier and less stressful. I really appreciate their kindness and excellent customer service.