Lark Sacramento, sacramento-ca

Where do I even begin. I wish I could give this place a better review, I really do, because it has so much potential, but when the space has been made so unlivable for me I can’t. I feel it is my duty to warn people of what they could get into here. I pray these problems never come your way, but I fear they are almost an inevitably. My biggest concern: Management does not care. No issue is big enough for them to care. In a place like this, where you’re at the mercy of whoever they stick you with and the maintenance of their facilities, it’s important to have management that will keep the place safe, clean, and running smoothly. Instead my concerns have been chronically neglected, from a problematic roommate that they neglect to do anything about, never changing the locks from previous residents like they are supposed to, from noisy appliances making it hard to focus or sleep, and car break ins are constant. The word “management” does not describe what they do here. They do next to nothing. You’ll be completely on your own if the water goes out yet again, if the WiFi doesn’t work for the second month in a row, if your roommates are effecting your health, if they give you a move in date and then tell you they actually won’t accept you yet. If you somehow are compelled to live here, be vigilant, because management won’t. But just know that for the price of this place, you do not deserve to be moving into a filthy, mismanaged free-for-all. There are better options.

Do not live here. They do not care about their residents. They gave away our renewal offer after telling us it was still available which left my roommates and I without somewhere to live. Too many maintenance issues not only in the unit but on the property. There were multiple occasions where we were left with no running water. The stairwells were BEYOND dirty at all times. There were many situations where me and my roommates were disappointed with the property as well as their rude and careless team. The gate was always broken which let random people onto the property. With how much they charge you would think they would fix everything properly. They are also SO nitpicky about the move out inspection. I was on my hands and knees scrubbing that apartment all for them to charge me more than $100 for a "cleaning fee". Only a nice place to live if you're a perfect person because clearly they want the units back as if they were brand new.

This apartment complex is by far the worst place I've ever lived. Throughout my time here, I've dealt with constant issues while receiving very little support from the leasing office. On top of that, I was overcharged nearly $700 over the course of seven months. The water is shut off every couple of months, and the most recent outage lasted three days. While management handed out bottled water, they have never addressed whether residents of The Lark will be reimbursed or compensated for the inconvenience. I've emailed, called, and visited the office in person multiple times, only to receive no response or a simple apology with no solution. This doesn't even begin to cover the ongoing cleanliness issues throughout the complex. When I first moved in, the office had my move-in date wrong despite my confirming it multiple times through email, during lease signing, and verbally. Because my previous lease had ended and I work full-time, I had very little flexibility. I took time off work specifically to move in, only to find that my keys didn't work. When I went to the office, they informed me that I wasn't supposed to move in until several days later. Delaying wasn't an option—I either had to move in that day or pay for a storage unit and hotel that I simply couldn't afford. The only solution they offered was for me to sign paperwork acknowledging that I was accepting the apartment "as is." I assumed it wouldn't be too bad, but I was completely wrong. The apartment hadn't been cleaned at all, and there were roaches everywhere. It looked like the previous tenants had simply moved out and the unit had been left untouched. When I say there were roaches everywhere, I mean everywhere: the refrigerator, laundry area, washing machine, oven, sink, bedroom, pantry, and more. The couch was covered in cat vomit and urine stains, with rips throughout the fabric. I repeatedly requested that it be replaced and was told it would be, yet I'm now moving out and it's still the same damaged couch. Instead of enjoying my days off after moving, I spent them deep-cleaning the apartment myself while repeatedly requesting pest control. Thankfully, pest control eventually came, but it should never have been my responsibility to make the apartment livable. During my time here, I also experienced serious plumbing issues. My apartment nearly flooded because the plumbing for my unit and my neighbor's unit had been connected incorrectly. Whenever they turned on their garbage disposal, my sink would back up and overflow with their wastewater and the same would happen to them if I used mine. Thankfully, my partner was home and was able to call maintenance because I was at work until 1:00 a.m. The issue wasn't fixed for several days because there are only three maintenance workers responsible for the entire complex. I genuinely feel bad for the maintenance staff. They work incredibly hard and are doing the best they can with limited resources. The problem isn't them. it's the lack of support, staffing, and management. Unfortunately, those issues have made living at The Lark an incredibly frustrating experience from beginning to end. The outside of the complex is also covered in dog poop and trash (The area also smells of trash constantly). Amenties are either never open or gross. The pool is constantly having maintance and the volleyball sand area is just a litter box. parking is impossible, cars get broken into if you can't find parking inside. Flooding via the sprinklers is constant leading to lots of roachs and mosquitoes. Only positive is a couple stray cats that are very friendly. If I were you find somewhere else to live because this was way to much to deal with. As a full time student, worker, and someone just trying to live my life this place simply made it miserable.

DO NOT LIVE HERE EVER. Since no one on the team or management wants to respond to my emails i'm going to make this public. First, lets start off with our water being shut off for three days and by the second day they stopped communicating with us about the issue. On top of that, they gave us a cap of 4 water bottles per resident to use for said three days. Sure like the 4 water bottles are going to solve the health hazards the community created by having no water for three days. Next lets talk about the fact that when the upcoming term came up they just gave up my reserved parking permit because I didn't go into the office myself and beg to keep my parking spot EVEN THOUGH I was under the assumption that because I resigned my lease with them wouldn't I have kept that spot? No. They didn't tell us at all that we had to go in there and ask to keep our spot again (genuinely ridiculous). Then lets talk about the fact that they locked us out of our apartment because they decided to change our locks on us while we were out of town and gave us a two days notice to come pick up our keys. My roommate and I had to sleep in our cars that night because they wanted US to pay THEM $75 to be let into OUR apartment that we already pay monthly for. That wasn't going to happen because it wasn't our fault, we didn't lose or misplace our keys. This place is GARBAGE at communication. My first year with them wasn't bad however resigning with them for this year has made my life a living HELL. Now lets talk about the more recent issue. They just threw someone into our apartment without letting me or my current roommate know of the situation. They didn't send us an email, they didn't tell us who our new roommate was. Instead, we had to get a text from our new roommate telling us she already moved into the apartment. There are so many other issues I can bring up but I don't want to make this longer than it is. If you want to live somewhere that is disgusting, doesn't communicate, and hates their residents, please live at the Lark. Half of the stuff they do can absolutely not be legal.

10/02/26 FINAL UPDATE: After weeks of disputing my move-out charges, escalating to Scion, filing a BBB complaint, and repeatedly telling Lark that their inspection photos DID NOT match my room, they finally called me and admitted there was human error — the inspection photos they were using were NOT the correct photos of my room. I KNEW IT. I had been pointing out that the bathroom, closet, and bedroom layouts literally did not match my space, yet I was repeatedly told the photos were connected to my room. Eventually, after further review, they confirmed I was right and dropped the disputed cleaning charges. They also removed the $110 “Pet Deodorizer/Pet Stain Removal” charge that I disputed from the beginning because I NEVER HAD A PET while living here. I’m glad the charges were finally removed, but I’m still leaving this at 1 star because I should not have had to fight this hard to get someone to actually review the evidence. I emailed repeatedly, escalated to corporate, filed a BBB complaint, compared their inspection photos with my own move-out photos, and continued pushing for weeks just to get an error corrected. I have also since heard from other current/former residents who say they have experienced similar concerns with move-out charges. I can only speak to my own experience, but I am pursuing the appropriate tenant and regulatory resources because I believe what happened should be documented. I actually enjoyed parts of living at Lark, which makes this even more disappointing. My biggest advice if you live here: DOCUMENT EVERYTHING. Take pictures and videos when you move in AND when you move out. Keep your emails, statements, and receipts. I’m extremely glad I did, because in my case, the photos ended up proving exactly what I had been saying the entire time.