The Annex of Ruston, ruston-la

I’ve been dealing countless bugs and I live on the third floor, and I am a clean person, I never eat in my room, there are a lot of disadvantages with this place. The staff are nice people. They have helped me deal with plumbing issues as well which I do commend them on, but they receive packages and do not notify the residents until they go through them which might I add takes at least two weeks for them to do. It could be better if they hire more people to keep the flow of things more smoothly

Absolutely terrible place to live. The managers are horrible, and they never take maintenance issues seriously. My room grew mold, and they did absolutely nothing about it. Eventually, the entire unit had mold, and they still didn’t care. The broken AC was never fixed, even after I submitted multiple maintenance requests. My friends’ unit got infested with ants, and they honestly never took care of that either. On top of everything, they seem to double-charge you for electricity for some reason. Make sure to check your electricity bills carefully and verify that you’re only being charged for your own usage.

Overpriced, badly maintained, and the office does not care. (DO NOT MOVE IN HERE FIND SOMEWHERE ELSE EVEN IF ITS YOUR LAST OPTION CALL AROUND AND FIND SOMETHNG ELSE) Start with the mailbox. I have never been issued a mailbox key. Not once, the entire time I've lived here. The only key for the unit was handed to a tenant who moved out before I ever moved in, and the office never collected it from him. I've been asking for so many weeks. Their answer, after weeks of "we're working on it," is that I should go to the post office and pay $40 out of my own pocket to access mail at a unit I pay full rent on. I'm on an individual lease. They created this problem, and they want me to pay to fix it. The unit itself isn't worth what they charge. You don't control your own thermostat the air is locked on automatic, so you get whatever the system decides regardless of what's comfortable in a Louisiana summer. Maintenance is a constant wait. When I first moved in it took them 2-3 weeks to fix the sink. Things get "put in the system" and then nothing happens until you go back down to the office and ask again. The front office is the worst part. Ask a basic question about your own lease and you get attitude, a shrug, or an answer that contradicts what the last person told you. Nobody there seems to know their own policies. They send you on errands that turn out to be pointless. They've charged me for things that appear nowhere in my lease, and when I ask them to show me the provision, they can't. They chose to stonewall a tenant for weeks over $40. That tells you everything about how they'll handle your work orders and your security deposit. If you sign here anyway, document every single interaction in writing, because the office will not remember it the way you do. These are blunt facts and things I’m going through no bias here, I’ve dealth with random bugs in my apartment etc amongst other things again help yourself and do not move in Thr Annex of Ruston.

Its about what you expect, rent is cheap which is nice, and you don't have to pay for any other utilities. I never personally had a problem with maintenance or management. Package pick up times are a bit wack.

No Air conditioning for 3 weeks, don’t offer split pay and don’t want to help the residents. Very unprofessional place very nasty to stay at. My friend had to leave her space because of the living conditions very disgusting