Highlander at North Campus Student Housing, riverside-ca

Save yourself the headache - Highlander at North Campus is a nightmare Avoid this place if you value your time, money, and peace of mind. From start to finish, my experience at the Highlander at North Campus was awful. First, they'll steal your deposit, plain and simple. You move in expecting a clean, functional space, but instead, you're met with broken furniture and a filthy apartment that's clearly not up to any reasonable standard. They don't even bother to uphold basic cleanliness or maintenance for new tenants, yet expect you to leave the place spotless when moving out. The move-out process itself is a scam. They'll go out of their way to find the most trivial reasons to slap you with move-out fees, taking advantage of students and residents by squeezing every penny they can. They demand a "professionally cleaned" apartment upon move-out, which would be understandable if they had held themselves to that standard in the first place. Highlander at North Campus is unprofessional, overpriced, and completely exploitative. Do yourself a favor and find another place to live where they at least respect their residents and honor the basic standards of property management. I thoroughly cleaned this apartment until I had blisters on both of my hands in an effort to avoid fees upon moving out. I was still met with an insane amount of charges to my account. See for yourself.

Student friendly environment but Not very well maintained . Damaged items in apartment in refrigerator , drawers and bathroom , dirty air ducts and fan blades all on move in day . Was told by other returning residents that maintenance doesn’t reply or return to fix or replace damaged or missing items .

If I could give zero stars I would, but it is unfortunately not an option. The amount of neglect their management treats residents with is astounding, from not being willing to help out when packages get stolen and instead only worrying about the fact that they’re not liable because contracts were signed, to not being willing to increase security measures when multiple cars are getting broken into. There’s no security cameras on the top of the garage parking, within two months of me being there, there were two different cars with windows shattered that got broken into. Not to mention to consistent failures with the gate that would allow homeless people to camp out around the complex. I was told when I moved in the apartment had been “professionally cleaned” which was just a blatant lie. I’m an avid cleaner and kept my place as clean as possible with the help of one of my roommates, despite the other two being messy. I have videos with time/date/ location stamps of me dumping the cleaning solution I used when cleaning, and it took three go-arounds for the water to not be close to black. I spent time cleaning my room, bathroom, and the portions of the common area I utilized, (we took pictures of the cleanliness and how we left it because we didn’t trust management with the deposit and I couldn’t be there for a walk through) and lo and behold despite me leaving the place cleaner than it was when I moved in, I am being charged for carpet cleaning, bathroom cleaning, and common area cleaning. I also had to unclog about a pound of hair from my shower drain when I first moved in so that my shower would work properly, and they led us to believe a shower curtain rod was part of the bathroom when it was not. It was continuously very frustrating when one of my roommates bedroom doors locked itself on her and she got locked out, we called and called the number provided for lockouts/after-hour problems, left maybe five messages, and we didn’t get a response at all even the next day (when the office was open) it took us going into the leasing office for them to tell us “they’d check and see if the number was working”. I never felt safe or respected here, it just felt like an insane ripoff. They clearly have no system whatsoever when it comes to preparing for new residents, as my roommates room condition when she first moved in was so bad she couldn’t move in when expected. They had to replace her carpets (to get rid of some sort of stench), and repaint her walls. This clearly goes to show they are not to be trusted about any sort of “professional cleaning” they have done as they weren’t even aware of the condition this room was in. The only positive from this experience was the maintenance men, they were an absolute blessing and were always a huge help.

Ajah was so friendly and knowledgeable during the tour of the rooms. Her positive energy was contagious and made us feel very welcome.

As a new tenant living here has honestly been a great experience so far. The place feels safe, things are kept up nicely, and anytime I’ve needed help it’s been easy to get. I really want to give a shout-out to Ajah and Daija at the front desk — they’re always super friendly and actually make coming by the office enjoyable. They answered all my random questions without hesitation. Little things like that make a big difference and it shows the office really cares. Overall, I’ve been really happy here and appreciate the people who make it such a comfortable place to live.