The Towers on Franklin, richmond-va

I would like to start with saying I am not one who usually writes many reviews unless their positive, but my experience was so bad with this place. I do not recommend this place. The only reason I would even give them 1 star was because their office staff and maintenance techs were very helpful. Management and property owners on the other hand I question. Before I moved in I did read the reviews for example the bugs was a big one. Now I lived in another area previously that had roaches just due to the environment, so I was used to seeing them. Your place of living does not have to be dirty to still get roaches but if it is dirty it’s worse. I will start off with the pros: I do like that the internet, trash collection, water, and heat/AC were included Again staff were helpful Depending on what floor you were on you could have a nice view I was on the higher floor so my view was nice. Cons: The A/C and heat come from old run down boilers. They tend to not work. We went a whole month without A/C in the late spring and it would hit up to 80 degrees in my room. They did not give a portion of the money that covers AC back to the tenants and still expected them to pay it even though it didn’t work. Their suggestion was to open windows which a) barely open and b) not thinking about when it rains. I went through three fans. They didn’t care because the downstairs where they worked somehow had the AC working perfectly. My apartment had a leak from the AC wall unit that leaked completely on to the carpet. This was due to old out of date piping systems and equipment. Luckily the maintenance tech did respond quickly and got a contractor out to repair it pretty quickly. Parking- you have to pay a lot to either park in the garage or their little tiny lot that you barely could park in. Parking was so tightly packed and cars constantly would get bumped into on top of that it was not really secure at all. But yet you still paid $85. Worst of all was move out. They didn’t communicate to me for awhile about receiving my security deposit back. I had to reach out to them. Then I was told my carpet was damaged so I was not receiving any of my deposit back. I asked for proof with photos with timestamps and proof of my room number. They provided two photos that showed none of what I asked for. The photos were also of not my apartment. I had taken photos of my apartment on move out. I took them to court and after a long time fighting, the judge did rule in my favor. She agreed the photos were not of my apartment and I was able to get my full security deposit back. Mind you the property manager and this place refused to cooperate. They ignored mediation. They lawyered up at the very last minute. Anything they could do to try and drag it out. They were refusing to take accountability. I fought for an entire year. My only advice if you do decide to live here take plenty of photos before you move in and after you move out. Just in case they want to rob you of your deposit.

(I’ve been here almost two years and am still teetering on whether or not I renew for a third as I type this) After mandatory service and utility fees, I pay a total of about $1,246/mo for a one bedroom apartment. This was my first place alone, and the only one that would accept me on short notice after being dragged along for weeks by other properties in/around the city. Yes I pay seperate for laundry and it is absolutely $2 to wash AND dry, but I don’t hate it here. Bug numbers go up and down but have been regularly maintained in my time here, but have always been a problem regardless of setting my own traps. My oven goes out about once a week, my AC is regulated between heating and cooling by some far-away owner, and I have set times that I am allowed to access the package room. It is a perfect representation of renting in the city right now. The thing that has kept me here is solely due to the phenomenal front desk staff that I have endlessly bothered on issues big and small while I navigated having my own space for the first time. They have helped me in bouts of unemployment, are quick to respond for maintenance requests, and have the impossible task of explaining to brokers 20-somethings why their rent is too high even if they can’t help it directly. I have hated and loved this place, but cannot give enough credit to the custodial/office/maintenance staff for being the primary reason behind staying. I wish my oven going out once a week was enough for a rent discount but the whole building needs an appliance overhaul. To note: you NEED to inform them if you plan on leaving with 180 days notice or you absolutely will get stuck in a lease. Once again the building owners are horrendous, but the desk staff do their best to navigate renters of the constantly overvalued shoeboxes. I have enjoyed my time here and know through experience that it is not the best, but is helped by the office’s communication and general helpfulness. 5 stars if they give a good rent credit for long-winded reviews (Will update accordingly)

I’ve been living at Towers on Franklin for about 3 years now, and overall my experience has been very positive. The views are honestly amazing and one of the biggest reasons I enjoy living here. The pricing feels reasonable for the location, and both the maintenance team and front office staff have been helpful, responsive, and easy to work with whenever I’ve needed assistance. Like any community, there are a few areas that could be better. The shared spaces could be kept cleaner at times, and occasionally residents leave dogs off leash, which can be concerning. I’ve also experienced bugs sometimes and a few water leak issues, but I do want to mention that maintenance has always responded quickly and fixed things properly when they were reported. Overall, this has been a great place to call home for the past three years, and I really appreciate the views, value, and support from the staff.

If I could give Briana F. 100,000 stars, I absolutely would! She is amazing at her job and such a sweet, genuine person. She truly cares about people, and it shows in the way she makes you feel welcomed, valued, and supported. She is incredibly helpful, makes sure you have everything you need, and goes above and beyond to make your experience a great one. Briana’s kindness and dedication deserve to be recognized. I highly recommend asking for her—you’ll be in wonderful hands! I love my place, and I’m so grateful to Briana for making the experience even better. Thank you for all that you do! ⭐️

I with my son moved here on July 30, 2019 from China.As a foreigner, I had a huge different culture shock and faced a lot of difficult this year. The Thalhimer management is excellent, especially Melissa manager and the girls in her office are all awesome.They are friendly and courteous ,so sweet and very helpful. For me everything has been come wonderful! They respond to service requests in a timely manner.Apartments are clean, everything is being taken care of, the pest control. There is a number of awesome amenities such as a rooftop pool, computer room (free printing), and also a gaming room with a pool and ping pong table. Also,the maintenance team is great and really friendly.they’re very quick to respond and get it taken care of. The other tenants I’ve met and encountered have all been wonderful and friendly too. Love my apartment! There is a gorgeous view of downtown Richmond.I genuinely love living here, and I would absolutely recommend it to anyone looking to move somewhere with an easy move-in process, incredibly helpful and friendly staff, a clean, safe, and quiet apartment, and lovely and respectful neighbors! Overall, living in the Towers on Franklin has been a wonderful experience. I love nice Americans. I am very impressed and happy stay here at the Towers on Franklin.The staff is great and they always make the residents the priority. Never hesitate to come in and check it out and meet the amazing staff. They are THE BEST .You will not be disappointed.