The James, richmond-va

Avoid this place at all costs. The tenants are dirty and don’t get held accountable. The place is littered with dog feces and garbage. People let their dogs pee in the halls and stairs and it stays there until it’s sticky … the “amenities” are a joke. Shuttle is never on time, the gates are always wide open, the gym is pathetic, and the “volleyball” court is basically a giant litterbox for all the feral cats. The roomate matching system is a joke. My roomates were filthy and loud. The walls are so thin that you can here a pen drop… Literally the only nice thing I have to say about this place is that there were no roaches in my unit, and maintenance responds to requests quickly. OHHHH and one last thing, utilities are divided evenly based on THE BUILDING and not YOUR UNIT. Soo unless your utilities are covered be prepared to pay over 100 extra per month and whatever the cost of your parking pass is.

I had a great experience touring the apartment community. I had Bayleigh show me around and she was friendly, knowledgeable, and welcoming from the moment I arrived. She took the time to answer all of my questions, explained the amenities and leasing process clearly, and made sure I felt comfortable throughout the tour. I never felt rushed, and she was honest and informative about the community. Her professionalism and positive attitude made the experience enjoyable and helped me feel confident in considering this apartment if it was available. Thank you so much for a fun tour!

The James has been such a great place to live as a VCU student! The maintenance team is always on top of requests, and the office staff is incredibly friendly, welcoming, and fantastic with communication. On top of that, the shuttle bus service is super convenient, making getting to and from campus for classes completely stress-free. Highly recommend checking it out! *UPDATE* I would not recommend The James Richmond, especially if having maintenance concerns addressed quickly and feeling safe in your home is important to you. I currently have a maintenance issue that I consider a serious safety concern, yet the maintenance team has not come to properly address it. What has made the situation even more frustrating is the communication process. Instead of being able to easily speak with someone who can actually help, residents are often directed through an AI-based communication system that is not helpful when you are trying to explain an urgent or complicated issue. The phone numbers and communication channels also do not seem to be properly connected to the issues that need to be resolved. It feels like a constant cycle of submitting the same information, being redirected, and trying again just to reach an actual person. Residents should not have to repeatedly go through the same process to get a legitimate safety concern addressed. I understand that maintenance requests can take time, but safety concerns should be taken seriously and communicated about clearly. The lack of direct communication and follow-through has made this experience extremely frustrating and concerning. If you are considering living here, I would strongly encourage you to think about how comfortable you would be dealing with a maintenance or safety issue and potentially having difficulty reaching someone who can actually resolve it.

Worth the price, great for vcu students especially if u have a car. Staff are friendly and helpful will do their best to address any issues. Host multiple events.

This 5 Star experience that is being advertised has not met it's expectation to the least. We paid an extra $200 to move in 5 days early to get settled in for school but who can settle in when the apartment is over 90 degrees on the inside and has been since Sunday (3 days ago). I have been calling everyday and I get the same spill, "We are aware of the matter and it is top priority and that an outside vendor has been contracted.... blah, blah, blah. No updates since Sunday. Apartment hot as Hell. No one wants to sit in there. What college student is going to be able to study in there?! Shame on you for taking advantage of these students! We paid a fee to move-in a nasty apartment. Kitchen floor was filthy. I had to use a de-greaser to make it to presentable. Kitchen counters and cabinets same nastiness. We are not asking for much, just asking for the things that YOU are putting in your advertisement!