Ramz Properties, richmond-va

I am extremely disappointed with the level of disorganization, poor communication, and lack of basic follow-through from the property management team at this apartment complex. For over a week and a half, I was trying to get answers regarding personal belongings that I believed had been removed from my apartment. Management repeatedly sent emails stating that they could not locate the items and did not know where they were. I provided a detailed list of the missing belongings and their values and continued asking for assistance. After all of that stress and back-and-forth, we discovered that the items had never been removed at all. They were still sitting inside the apartment exactly where I left them. We only found this out because my roommate returned to the apartment and physically saw them. That means that during the entire week and a half that I was contacting management, apparently no one took the basic step of actually checking the apartment before repeatedly telling me they could not find my belongings. What makes this even more frustrating is that we had signed a lease renewal in May and were never notified that it had not been approved. A general email was later sent regarding belongings being removed from apartments that had not renewed their leases. Since we had already signed our renewal and received no notice saying otherwise, we reasonably believed that message did not apply to us. Mistakes and miscommunication can happen. What is unacceptable is the apparent lack of effort to investigate and provide accurate information. A simple physical check of the apartment could have resolved this situation immediately and prevented a week and a half of unnecessary stress. Residents should be able to trust their property management team to maintain accurate records, communicate important lease information directly, and actually investigate a problem before telling a resident that their belongings cannot be located. This experience demonstrated a serious lack of organization, communication, accountability, and urgency. Based on my experience, I would strongly recommend that prospective residents consider the quality and responsiveness of the management team before deciding to live here.

I love living here!! The staff and maintenance are so nice and always on time/ around when I need something. I receive a lot of packages in the mail and I've never had a problem with someone helping me its always a breeze! Also its always very clean in the building and maintenance responds very quickly to any issue I've had. Perfect little spot right on West Broad and I have a great view of the city from my room! Couldn't be happier with my first home away from home highly recommend!

Living here for a year with a good friend. Don’t rent here, the photos don’t match the reality of the building, the building is located in the BACK of the restaurants, rats and garbage everywhere, there is no in unit washer or dryer and the washer and dryer doesn’t dry the clothes and breaks every week. You get charged extra for light utility despite the fact we didn’t even use the lights or AC for a month while being gone for winter break. They don’t protect your mail, or make it impossible to access it through out the day especially if u work or in school for healthcare and already have a tight schedule. The parking lot overall seems unsafe as we hear yelling and fighting outside pretty commonly. They don’t have a rooftop area like they claimed, the gym is spacious and novody really goes into it which is a plus, but maintenance has to come in and fix a issue monthly and we have had sinks flood or not even drain properly for a while, and the hot water won’t even last 10 minutes. So overall tour the place before applying, me and my roommate are looking for other places as of currently.

Don’t rent from this place! I have been trying to get money back for an overpayment. Not a deposit but an overpayment. I have been told 4-6 weeks numerous times. My daughter moved out 7/31/25. It’s been almost 4 months and still no refund for an overpayment? Management was supposed to call still nothing. I shouldn’t have to call repeatedly for a refund. Not a deposit.

Please do not live here, they do not take us renters seriously and we don’t even have real parking. We have to park streets away because the parking lot is for the retail workers but we pay over $1000 to live here. It’s ridiculous.