Marshall Park Townhomes Off-Campus Housing, richmond-va

This place is the most unprofessional place I have stayed at throughout college. I would not recommend anyone live here, in fact, I regret ever staying here. One of my roommates wrote a review 11 months ago, so I know we have been dealing with rats for quite some time. The exterminators have not been effective, and despite repeatedly contacting property management about this ongoing issue, we were eventually told that we should pay for our own exterminator since they are aware the one they contract is not effective. They only set out cheap sticky traps that do nothing. We have had to pay for our own traps and replace food that has been contaminated by rats, as they typically live in the pantry. I also had to throw away my Tasmanian Uggs because a rat got inside and defecated in them. I do not keep food or trash in my room, yet a rat still managed to get in. I witnessed it myself as it ran from my dresser to underneath my bed. Safe to say, I left and went home that weekend because I did not feel comfortable staying there. Overall, we continue to contact management and provide proof of the issue, but nothing is done. We have had to take matters into our own hands by trying to trap them ourselves. Every time we think the problem is resolved, another rat appears. It is an ongoing cycle that never gets resolved. Additionally, it lives in the oven and underneath the dishwasher so good luck cooking!

it may seem like a good price but with all the hidden fees and how expensive parking is its actually quite expensive. the mailroom lost multiple of my packages. our heating didn't work on the bottom floor. we had to use our own steam cleaner to clean the carpets when we moved in because they didn't like they were supposed to. also there were multiple times where my rent price didn't make any sense and i would email asking why and they would just remove certain charges without explanation. I would not recommend living there if at all possable and will not be renewing my lease.

I wish I could give them a 0, ever since the company has switched, it has gone down. the worst communication, no one at the front desk knows anything. rent being raised every single year with no new renovations at all. DO NOT COME HERE ! please go somewhere else you will regret it, they are at a 2.5 for a reason

security here is nonexistent. My roommate's bike got stolen from the bike lock-up area that has a security camera in it. they went to the office to ask them to check the footage, and we were informed that the security camera has been broken for MONTHS. regularly, when i check my mail, i can pull gently with the key and open the entire panel of mailboxes all the way. there is no protection from theft, and the front door to the apartment hallways and office does not lock properly. EDIT 9 months later: there is a mouse infestation that WILL NOT GO AWAY. they send people to place sticky traps, but it's a whole building issue.

Griffin, Caitlyn, and Noah are awesome!! They are super helpful anytime I need assistance and very kind when i ask questions. The maintenance team, Tommy and Rodney, also have an amazing turnaround time, and will even fix things within the house outside of our maintenance request during the scheduled time, if they can. I’m very thankful for a sweet and helpful team.