Marshall Park Townhomes Off-Campus Housing, richmond-va

The staff here are very friendly and are there to make sure you are doing good and everything with your place is going well. I’ve had so many conversations with leasing office staff(Kayden, John, and griffin) like they are my friends and whenever I needed any help or information they are very reliable and supportive. I can see how hard they work for everyone who lives here to make sure everyone has what they need. Kayden, John and griffin are all amazing people hands down.

If you need somewhere cheap and close to VCU this place has that but that's about it. HVAC kinda works in the cold months and barely in the hot months. The second and third floor will be plenty warm in the winter but not the first floor; it was so cold down there a couple times in Jan/Feb that I could see my breath. When the weather warms up the HVAC becomes useless. The HVAC units are aging and unsuitable for Virginia's climate (the staff's words not mine) so the valve of your inside unit will freeze over and prevent any airflow if you put the AC on. You can anticipate the second floor to get to mid/high 70s when its hot out and the third floor to be in 80s+. The other big issue is mice. You will eventually see one and/or find dung somewhere inside your place. We asked maintenance to deal with our mouse infestation and we were told that the exterminator comes around twice a month. What that entails is just putting glue traps on your first floor and that's it. Management also said that we were put on a list for the regular pest control but they only came around twice. I will give maintenance props to getting things done quickly but unfortunately much of this place is quite unkempt and shoddy. Our dryer didn't work properly for months and maintenance did take care of our problem with the dryer itself, but the other issue with it was that there was a huge coil of wire behind the dryer that had been there since we had moved in. All of us thought that the coil was supposed to be there since it was there when we moved in. I had a second floor room and my window wasn't completely sealed up due to some strange plastic thing being bunched up in the window well. There is also barely any security as the front door lock will stay green (indicating that it's unlocked) for an extended period of time. If you are determined to live here also be aware of the road noise; I understand there's little that can be done about that but just a heads up from someone who was having sleep issues during this time and was not helped by being able to hear every siren, motorcycle, and muffler-free car on Broad St. The plumbing here was alright tho.

I don't even know where to start. I lived here from 2024-2026, and I wouldn't recommend this place to my worst enemy. When I arrived on move in day, the apartment was absolutely disgusting. Broken glass and half-eaten food in all the kitchen cabinets, disgusting fridge, cereal and other crap smashed into the carpets, and so much more. I honestly can't believe the people that lived there before us were that foul, but it's harder to believe that the leasing team didn't even touch it before giving us the keys. Nothing in the entire apartment had been cleaned in over a year. I had to completely Clorox the entire thing top to bottom, vacuum everywhere, throw out the old tenants' food still left in the cabinets, and more. If I'm not mistaken, it was part of our lease that we had to pay hundreds of dollars for a "carpet cleaning fee." Those carpets seemingly hadn't been cleaned since 2009. The walls also had TONS of scuffs, scratches, stains, etc. The leasing office is supposed to be open 9-5 on weekdays, yet it would be unmanned and locked frequently during that window. Because they keep most of the packages that get delivered in the leasing office. You'd go to pick up your package during hours, and they'd be nowhere to be found. The back door to the parking area is also constantly unlocked. Homeless people sleep in the parking spots down there, and they can't seem to get that door to lock when it's supposed to no matter how many times I've seen them "fixing" it. The area where you're supposed to put your trash would be absolutely overflowing for days at a time without getting picked up. Now, I will say, plenty of my disgusting neighbors would just throw their trash right where you're supposed to walk into the trash area, even though the trash cans at the back were literally empty because God forbid they walk six feet. However, there were countless times where every single trashcan actually was overflowing and there was nothing else you could do besides sling your trash bag into the ginormous pile. The A/C unit was on the second floor, so the third floor was almost always burning up, and the first floor was freezing. The first floor was above the parking area, so in the winter I'm not exaggerating when I say it was maximum 55 degrees down there. The electric allowance was $100 for the month, and then the remaining balance was split between the four roommates. There were multiple billing cycles where I owed over $100. You're telling me that the electric bill was over $500? Probably because the apartment hadn't been updated in YEARS. The unit we toured was wayyyyy nicer than the one we got. The one we moved into had appliances that were probably older than me. Thank God the washing machine ended up giving out on us so they were forced to give us a new one. Thankfully, they did get a new maintenance man the second year I was living there. He's actually really nice and is trying his best to clean up the absolute mess that Scott left him. I only had maintenance complaints for the first year I lived there, and then the new guy took over, and it was obvious that he's just in over his head in that terribly neglected building. When I was moving out, they had a pipe bust in the hallway and there was literal sewage dripping from the ceiling. The entire building smelled like rotten feces. Aside from that awful incident, the building usually smelled horrid anyway. A mixture of weed, fish, dog crap, and mildew. The new apartment building I'm living in now has made me realize just how terrible Marshall Park was. The people that run the office are all really young and have no idea what's going on. I was so embarrassed to invite people over to my building. There's probably more that I'm forgetting, but this is getting too long. Just trust me, don't live here. The proximity to campus is not worth all the trouble. I promise you that.

This place is the most unprofessional place I have stayed at throughout college. I would not recommend anyone live here, in fact, I regret ever staying here. One of my roommates wrote a review 11 months ago, so I know we have been dealing with rats for quite some time. The exterminators have not been effective, and despite repeatedly contacting property management about this ongoing issue, we were eventually told that we should pay for our own exterminator since they are aware the one they contract is not effective. They only set out cheap sticky traps that do nothing. We have had to pay for our own traps and replace food that has been contaminated by rats, as they typically live in the pantry. I also had to throw away my Tasmanian Uggs because a rat got inside and defecated in them. I do not keep food or trash in my room, yet a rat still managed to get in. I witnessed it myself as it ran from my dresser to underneath my bed. Safe to say, I left and went home that weekend because I did not feel comfortable staying there. Overall, we continue to contact management and provide proof of the issue, but nothing is done. We have had to take matters into our own hands by trying to trap them ourselves. Every time we think the problem is resolved, another rat appears. It is an ongoing cycle that never gets resolved. Additionally, it lives in the oven and underneath the dishwasher so good luck cooking!

it may seem like a good price but with all the hidden fees and how expensive parking is its actually quite expensive. the mailroom lost multiple of my packages. our heating didn't work on the bottom floor. we had to use our own steam cleaner to clean the carpets when we moved in because they didn't like they were supposed to. also there were multiple times where my rent price didn't make any sense and i would email asking why and they would just remove certain charges without explanation. I would not recommend living there if at all possable and will not be renewing my lease.