Ascend Richmond Student Living, richmond-va

Please do not give this company any money or waste your time. Look elsewhere. Genuinely one of the worst apartment complexes I’ve lived in. I unfortunately lived here for 2 years and I can say this is a complete scam. I was hoping the first year was a series of misfortunate events but I could not have been more wrong. Do not make the same mistake I did, live literally anywhere else. When I first moved in, July of 2024, My room was not even cleaned and they were still installing new carpet. The interior furniture is cheap and low quality. The sinks are installed so half of the water gets on the counter top. I made approximately 5 maintenance requests to fix my obnoxiously loud washing machine over the course of my time there just for it to break again a day or two later. The walls and flooring is extremely thin so you will hear everything everyone is doing above, next to, or below you. The elevators will break down constantly, so expect to have one elevator working a quarter of the time for over 600+ residents. Also make sure you have no friends or visitors because they offer zero visitor parking outside. Their tiny car garage that is available to residents, is only allowed for residents and it fits barely enough to accommodate for the residential size. In the tour, they will showcase all these fantastic amenities just for them to be rarely upkept until it’s tour season then the problems magically get fixed for a week. The 12th floor lounge had no air conditioning system for a majority of the 2025-2026 year. During the last year of move out I was tasked with the sole responsibility of cleaning up my roommate’s mess who completely trashed the apartment when I left. During my cleaning, this moving company said they were coming to prepare the new room, yet they could not access it because of the blockade of my roommate’s objects he left in front of his door that he did not want to take. The nice gentleman of the moving company offered to move it for me, shortly after they returned once more with his items to dump back off because of the property manager saying it’s a liability (they originally said they were allowed to move the items). When the glorious day of moving out comes, be prepared to dispute hundreds in charges that they will try to get from you. I do want to say that the front office employees are fantastic and helpful given the poor management they work under. The cleaning ladies are excellent and the maintenance men do their best. I rarely leave reviews but this is absolutely ridiculous and I want to prevent anyone from making the same mistake I did.

Acsend is a good apartment complex. The people that work there are nice and do their best even when stuff doesn’t workout. Respect goes both ways, if you’re nice to them they are even nicer to you. If something is broken they try to fix it and even if they need time, harassing them isn’t the way to go. They are respectful, the apartments are nice and the perks you get for the price you pay are just as good. City apartments suck, but these ones are good. Have realistic expectations and be kind, if something is truly upsetting, make it known in a respectful way and they will take care of you. Addie Beene (one of the workers) is an absolute queen when it comes to helping and communicating, she understand and will help you. Be kind and you will get kindness back, it’s not perfect, but it’s good for what you pay and how close it is to campus.

I've had such a great experience at Ascend RVA. The staff here is very friendly and were super helpful whenever I needed their assistance. The pool is also the most perfect spot to relax and cool off during the warmer months. The location is unbeatable as it is really close to VCU campus which makes commuting easy. I recommend this property to anyone!

Toured with my roommate and soon as we entered we was greeted by Ms. Gems and her energy was everything! She was so happy and explained everything so detailed. Great experience.

If i could rate this place a zero i would. Absolutely horrible from staff to idk everything. My first mistake was signing the lease to live there without touring or asking the right questions because I lived far from rva and needed to find a place asap since my school was about to start. The day i moved in was hectic, i realized the parking available site they have isn’t true, there is no parking available and you have to pay some extra money to be able to park in the garage. I was stranded!. I asked to pay the fees to be able to park in the garage but I was told there were no parking spaces available for the next 2 months and they will put me on waitlist. For a month I struggled with parking because I was new and didn’t even know the right place to park. The staff never answers the phone. I literally called one time and tge manager was right there, she didn’t bother to answer the call she was on her phone whole time. After I moved out, they sent me pictures of a whole lot of damaged items saying I caused it and it will be deducted from my deposit, meanwhile the damages were all there when i moved in. From the chairs to the toilet and cabinets, i moved in with everything damaged but they tried to pin it in me like I caused it. Thankfully, i had taken alot of pictures prior to move in so that saved me. After i moved out too they refused to refund my deposit. Even after everything was cleared and I had uploaded my evidence. Honestly save yourself the stress and rent elsewhere. Everyone there is just horrible, super horrible and i’m glad my lease was only for a month because I would’ve lost my mind!. They are soo rude too i can keep the list going but I had a very bad experience with these people. 0/10 would never recommend! Find a better place. Take my word for it and find a better place! If i tell you it took me going to court before they finally gave me my fulk deposit back, you wouldn’t believe. I have a whole story but ascend is just a bad place to live, please don’t do it. If you are thinking about it, stop now. Take my review as a sign and stop!