1200 West Marshall, richmond-va

Do not live here! Coming from someone who has spent 2 years at this terrible establishment. To start, the garage door is always broken! You pay over $100 a month for a garage that people constantly break into and graffiti. Also one morning the garage door was broken and i couldn’t get my car out to leave! The front desk staff has a few people who are rude and do not do their job. My roommate called about a concern and they basically dismissed her. Adrian the property manager is terrible at his job. He use to manage parc view and he was terrible there as well. Adrian told my roommate she would be compensated for groceries because our fridge broke for over 24 hours. We found out he never filed for her to get compensated! The fridge in my apartment broke on two different occasions. We called the emergency number and no one came until the next day. When we told them we called the front desk girl said “they don’t always come.” so what exactly am i paying for? Our breaker box had water in it from a pipe on the floor above us. During the summer of 2025 i was home and heard the door open and the maintenance man didn’t even knocked just walked in!! This happens twice before I had to call corporate! Also, the fire alarm has gone off at 2am and 4am before, and the apartment never told us why. I also had a time where my key fob wasn’t working and when i called the emergency number no one answered! And just recently I was sitting downstairs waiting for a friend to let them in and a family was knocking on the door and I let them in and they asked if I worked there. I told them no they said they were there for a tour I showed them where the manager‘s office was. The manager‘s office door was locked. Then some lady came out and said they were closed. The family had booked a tour online and they wouldn’t give them the tour. the family drove almost 2 whole hours. I told the family not to rent here because this place is a dump! if you are considering living here, DON’T. This place is a waste of money!

If I could give 0 stars, I would. Living at 1200 West Marshall was one of the biggest mistakes I’ve ever made. This place is gross, overpriced, and completely mismanaged. The hallways constantly smelled awful, and the “secure” parking garage was a lie. The garage door was broken most of the time, so homeless people were inside all the time. I even saw a man peeing in the garage. Yet they still expect residents to pay ridiculous amounts for parking that isn’t even remotely secure.Before I added a parking space to my lease, I specifically told the front desk employee that I might need to remove it because I’m a college student paying for it myself. She assured me it would be no problem. The second I actually needed to remove it because I no longer felt safe parking there and it clearly wasn’t worth the money, management suddenly changed their story and refused. I spent weeks emailing multiple people, getting passed around with no real solution. They’ll tell you whatever you want to hear until you’ve signed the lease. The apartment itself wasn’t any better. Every single time you tried to cook, the smoke alarms would go off over practically nothing. The washer was moldy and smelled disgusting. The utility bills were outrageously expensive. Things constantly broke, and maintenance either did the bare minimum or didn’t actually fix the problem. To make things even worse, there was mold coming out of the air vents, and it was making me feel sick. No one should have to worry about breathing mold in an apartment they’re paying thousands of dollars to live in. For the amount they charge, this place is an absolute rip-off. You’re paying luxury prices for unsafe parking, poor maintenance, disgusting conditions, and management that couldn’t care less once they’ve got your money. Save yourself the stress, the money, and the disappointment. There are so many better places to live. DO NOT LIVE HERE!!!! PLEASE FIND SOMEWHERE ELSE!!!!!

There’s been an issue every month since I’ve moved in. Starting with my roommate living in the room I signed my lease for. You might think when you read that, “that’s not the building’s fault, it’s your roommate’s fault”, but it is the building’s fault when I called every day for a week before move in to ensure my roommate was not living in my room and to ensure my room would be clean upon move in, which is what my lease states. When I moved in, he was getting all of his things out and the room was filthy and disgusting to even smell. Also, for the inconvenience, the building manager mentioned I would be receiving some compensation for the problem but there quite frankly was NO compensation whatsoever. I should not have to remind you to right a wrong that you caused. Anyways, my packages repeatedly get stolen due to the lack of security at the front desk. The garage doors have been broken and as far as their intention on fixing them goes, they only mentioned in an email that the door will remain open, “until the door can be replaced.” No urgency whatsoever, and we pay $100 a month for parking. (not to mention the parking spaces are small and you practically have to touch the other car in order to exit your vehicle) And to top it all off, the wifi has not been working for 2 whole days for me OR my roommate. And last night the random fire alarm at 2am? No update as to why it went off (it went off twice last night, at 2am, then at 4am). If i could get out of this lease I really would. I do not recommend living here if you want a peace of mind.

They are so un-accommodating and rude. Was told I was gonna be living with the roommates I signed with but was then placed with randoms. Keep in mind we had changed our entire layout in December so that we would be placed together and we were told that we would. When this placement happened we assumed it was a mistake but the management is doing nothing about it and are completely hanging up the phone on us. Overall rude people and horrible management so if you are college students looking for a good place to live with your friends DO NOT LIVE HERE.

my time living at 1200 w marshall has been okay— i only lived here for one school year before deciding to find an actual house/townhouse to rent. there’s definitely good and bads. when moving in, it was quite a mess because when i toured, the girl originally asked if i had pets, i told her two cats, and she was telling me how this place is great for pets and all that— and two days before moving in, the apartment told me i was only allowed to bring one because apparently it was 2 pets per apartment but 1 per roommate? that caused a lot of stress but it got resolved at the end of the day. when moving in, i was kinda underwhelmed by the apartment itself, it was okay; clean, somewhat spacious for two people, and at least furnished. there were already some holes in the wall and cabinets missing handles and light switches that didn’t work, our washer had mold in it as well, etc. but like again, what can you do. my roommate and i made the best outta living here anyways and we tried to make it feel as home-y as possible. some time in november, my toilet broke randomly and the water tank wouldn’t fill up by itself— i called maintenance and they “fixed” it and after one flush, it broke again so i did have to manually fill up my toilet for a good while. also the walls are incredibly thin, i could hear the unit next door’s bedroom whenever they played music and probably vice versa. we were in the way back of the building so there was only one elevator that took up from the parking garage to our floor without having to use stairs so when that elevator was broken from the start of winter break all the way till sometime in the spring, it made moving and transporting things very difficult (i had one of those wagons because i was taking two cat carriers, clothes, whatever else i needed back home during breaks) and i had to manually unload the wagon, carry the things up the stairs, go back down the stairs for the rest, and the wagon, and then reload it when i got to the top. the other reviews were right when they said this place definitely takes a pretty penny out of you because i paid ~$1400 rent + utilities (it was a two bed two bath) and i just think we could’ve found a much nicer apartment like parc view for that price instead, especially with how mediocre the quality of this apartment is. i’ve never really had an issue with my packages though, personally nothing of mine as ever gotten stolen before, but since moving back home for summer break, i’ve gotten random packages (probably PR) and since i’m not in richmond to get them, i asked if my roommate could pick them up for me, however they send a text saying you have 5 days to retrieve it before they mail it back to the sender and i told them my roommate wouldn’t be back in richmond for another week and the girl on the phone told me they just “said 5 days to say it, but it’s actually 30 days” so you’d imagine my frustration when my roommate went to go grab my package for me after i emailed them giving them my consent for her to do so, for her to tell me the front desk said it had been past 5 days and they mailed it back. but overall, it wasn’t a horrible experience to be here— management definitely just needs to figure things out. i like how you do get key fobs so you feel somewhat secure. they do have a lot of homeless people try to break in though at night. speaking from experience when my friend and i were standing outside the building talking one night and we watched a homeless guy aggressively try to open the front door, leave, and come back and repeat maybe 3x. but as long as they don’t actually get it i guess. it’s also a good proximity to things on campus kinda. i would just do your research and view lots of options before making a commitment here.