The Ridge Apartments, rexburg-id

I’ve lived at the Ridge for almost three years, and I would say it’s decent only if you’re in the renovated units which are very few. It is an old, dusty, unkept apartment complex that masquerades as a luxury apartment complex. They justify the high cost because of private rooms, but I would ask do the bugs crawling through the cracked window seals scream “$1,800” to you? I would argue not. “But we have a hot tub!” they exclaim. Yes, a hot tub that is “out of order” or “needs to be cleaned” for 10 out of the 14 weeks of the semester. Not to mention the cleaners they practically force you to pay for at the end of the semester who are coincidentally a family who lets their kids under 12 “clean” you apartment. Somehow, they did such a good job at not vacuuming and leaving streaks on the mirror to justify an additional $10 this past semester. Why are you forced, you may ask. Because the Ridge are masters of fraud. Somehow, no matter how much you clean, no matter how long you spend on the ground scrubbing the floor boards, there is always some mystery charge of $12 that they “can’t seem to figure out what it is” but everyone effectively failed clean checks. That would be understandable if it wasn’t for the fact that EVERYONE I have spoken to who has lived at the Ridge has had that $12-$15 mystery charge, which doesn’t seem like much until you realize that there are approximately 648 residents which would add about $7,000 in extra revenue for the landlords who are saving for a second yacht. Oh, and need I forget the $50 parking fee that was introduced a year ago? Did the add new parking? Did they fix the cracks and holes in the parking lot? Are they putting more money into snow removal? Nope to all of those! They just wanted more money from students who already are having a hard time surviving! Did I forget to mention the fact that the reason they added automatic door locks was because someone snuck into my room at break? And that my roommate who was staying over part of break kept having maintenance men come into her room unannounced because they needed to “check” on something late into the evening? Or that they kept leaving the door unlocked every time they came into our apartment? Yep! That was because I complained about our safety. I would suggest those of you who need a private bedroom to look somewhere else.

(I am writing this review for a Giveaway the Ridge is doing). This is my third year at the Ridge and the reviews are very accurate (the bad ones). Particularly the reviews about the apartments being dirty upon arrival (even with white glove charges if they're deemed not clean or even for apartments that paid for "cleaners"), and about management not caring about maintenance requests or any issue in general. We got some new management and hopefully that is changing things for the better, though I have noticed one trend. Our dishwasher is extremely gross, the dishes come out dirtier than they went in and they smell bad. I put in a maintenance request recently and I got an email saying it was completed but nothing has changed and I'm not even sure maintenance ever came over to take a look at it. Last year our apartment had some really big health concerns due to a resident, and multiple roommates contacted management for help (throughout the entire semester...it was BAD) and all of them were dismissed. I could go on forever but you can just read the other reviews lol, it can be pretty bad here as far as cleanliness, "random fees", and management caring about the residents (again, we just got some new management so this issue might be resolved now, I sure hope so!!!). One thing I love about the Ridge is the private rooms (though I feel like there tend to be more dirty people here unfortunately, because of the private rooms maybe??), and I love how close we are to the temple. Also, the space and layout in the apartment is a W.

I've lived at the Ridge for a little over a year at this point. For the things I most value in an apartment (Private Rooms of decent size, available parking, Ethernet jacks) they do a very good job. The location is good, generally away from traffic. The points given in other reviews have some merit, but aside from some issues my initial semester, I've only had positive experiences with maintenance and management. I can recommend it to others with similar priorities.

Living at Legacy Ridge has been a really great experience so far. The staff is kind and shared areas are clean and well maintained. The location is perfect for BYU-Idaho students. It feels like a supportive community, and I’ve enjoyed living here. I’d definitely recommend Legacy Ridge to anyone looking for campus housing in Rexburg.

If I could give this place zero stars, I absolutely would. The management is truly unacceptable, unprofessional, impolite, and, most disturbingly, discriminatory. My experience with Miranda was especially concerning. As a person of color, I was treated noticeably differently from other residents during an interaction at the office. Her behavior was dismissive, rude, and deeply unprofessional. Chloe, another manager, was no better, equally impolite and difficult to deal with. When I first moved in, I had a casual conversation with Chloe that immediately raised red flags. I politely asked, “Oh, you must be busy, is this the busiest week of the semester?” She coldly replied, “No, actually it’s mid-semester, when roommates request to move out because they don’t get along.” Then she added, “They have private rooms, just lock yourself in there.” That moment made it clear to me that management lacked both empathy and professionalism. Beyond that, their obsession with money is outrageous. They charged each resident $118 for a "white glove" cleaning fee, even though our apartment was completely clean. The charge was for items that were already left from the previous semester, how does it make sense to charge $708 in total for minimal removal work? I am seriously considering legal action for these unjust charges. The only positive thing I can say is that the apartment itself is spacious, which somewhat justifies the $1800 rent. However, the carpet is old and dirty, and maintenance requests are not taken seriously. Absolutely terrible. I’ve included photos showing the condition of the apartment on the very first day I moved in, highlighting just how filthy and unacceptable it was upon arrival. It was so bad that I had to request a different apartment immediately. If you’re looking to add stress from poor management on top of your academic load, then by all means, sign a contract here. I wouldn't recommend this place to my worst enemy. Absolutely unacceptable. Update (in response to management’s reply below): What I find most upsetting is the pretense of professionalism in this response, which starkly contradicts the reality of how residents are treated. When I called for clarification about the charge, I was yelled at, not helped. That kind of behavior is not only disrespectful, it's unacceptable. So when you claim to provide a 'respectful and welcoming environment,' please understand that it directly conflicts with the lived experience of your residents. You admitted the apartment was clean, yet charged $708 for removing a few forgotten items, and that’s the only reason given. That doesn’t align with fairness or transparency. Telling residents to call the office again after such treatment only suggests you’re not listening. To those considering living here: be aware that your $150 security deposit is unlikely to be returned. The management seems more focused on finding technicalities to justify keeping it than on treating people fairly. If you’re looking for an apartment, I strongly recommend considering other options, like Centre Square.