The Colonial House, rexburg-id

I love the beautiful buildings and the little courtyard at the front with the tables. I have spent many days sitting there doing homework. I also think it's really cool that the Clubhouse has food on Tuesdays, which helps build a community among the students and the Colonial House workers. The people here are also all good and fun.

Josh is awesome, honestly one of the best managers I’ve ever seen. He genuinely cares about the people living here and treats us like actual human beings, not just apartment numbers on a lease. Whenever a problem comes up, he’s quick to act, actually listens, and does everything in his power to help you out. Of course, there are always things outside his control—and people need to remember that—but his transparency and great attitude make a huge difference. Having a manager who actually goes out of his way to help his tenants is rare, and Josh goes above and beyond to make this place great. Highly recommend living here

Overall a really wholesome environmental. Starting with the best things about Colonial; The people/wards are amazing and the managers are nice. They do "Tasty Tuesdays" almost every Tuesday where the office provides small bites or treats to eat/drink. You can even get a free snack almost every day if you go to the office and pick something up from their snack cabinet. Having a printer that they let you use can be incredibly handy especially if you don't want to pay for it or travel all the way to the school. They have AC, what more can I say. They also have a bunch of other useful amenities such as a washer and dryer in each apartment, a pool table, a piano, a weight room/cardio room (albeit pretty small), and storage. It's also very convenient to be close to the school. Now for the kickers; You have to remember that this is a really old apartment complex so it does look a bit retro at times and things are prone to breaking more often. Just because of the need to fix things around the complex, it can sometimes take a while to get maintenance to come check out a problem at your apartment, though if it's severe, they're definitely over there a lot faster. I stayed there for Fall semester two times, and both times it took them a long while to remove the AC units, making the rooms a bit cold at times, though if you don't stay there for Fall, you shouldn't have this problem. I will say, for how much you get versus how much you pay, I think its quite overpriced. Other (and arguably nicer) complexes offer many of these things and a nicer living place while having a better/lower price. Quite frankly, the only thing I could recommend coming here for is the amazing wards, people, and overall social aspect. If you are looking for a nicer apartment and don't really care about people, this is definitely not the place for you. That is why I give this place a three star. Great place to meet new people if you don't mind sacrificing the quality of your living space.

With my most recent interaction with Josh, I feel it necessary to write a review. Josh is passive aggressive and unreasonable with cleaning checks. People live here! The apartment will show wear of life. It is expected to have things on the counters and desks. There is a difference between dirty and lived in. I've gone to or called the office asking for information and he just can't give a clear answer. It's like he doesn't know his job or what's going on... EVER! He is constantly asking questions concerning contracts - that he would know if he would just look it up. When asked about parking he told me there were none available...yet two days later he told me there were ten available. He can't keep track of available storage unites either. One time Josh walked into my room asking if I was ever there. Nope - I'm a student, I am expected to be in class.

This place has really gone downhill! I used to love the place, but then two things changed: the apartment management and maintenance. First of all, the apartment management sucks now. I have found that most apartment managers seem to want to be on your side and make life nice, but not the current one, Josh. Here are a few things that have happened: someone got an eviction noticed because they "didn't pay rent" even though they paid their rent, someone got kicked out of their apartment because they were planning on coming later in the semester (Josh didn't notify them and that caused an issue), Josh told someone a lie about how someone's roommates collectively decided to kick that person out of the apartment. Keep in mind, this is just the stuff that I know about. The other thing is the maintenance. Our maintenance guy is great. He does a good job, but there's only one of him. In a place as old as this, you just need more than one guy. Here's a horror story: over a year ago an apartment reported a leak. They didn't get around to it, so the apartment reported it again and again. About a year went by and someone finally came around to check on it. When they went to fix the leak, they found that there was a terrible mold situation and, in order to properly clean it up, everyone had to get kicked out at mid-terms. Recommendation: Find somewhere else until Josh leaves. Note to the apartment owner: Redstone, once these problems get solved, I'll take down this comment.