Nauvoo House Apartments, rexburg-id

For the amount you pay to live here, you’d think it would be a lot better. It looks nice when you first arrive but then you realize the problems. I love the ward and the people here, but apartment wise? It could use some work. - Management does not look at their emails and takes forever to respond. - If you don’t get a parking pass on move in Friday, then you have to wait till Monday until 10am, when most people are in classes. If you don’t have the pass, you will get towed starting at 11am that same day. - The laundry machines are outdated in some apartments but not others. - There is serious wear and tear everywhere, that are not fixed or cleaned up by maintenance. - Maintenance takes FOREVER to fill requests and even then, they don’t fix them well or even properly. - Stairs should be swept through as I’ve seen black widows, bats, tons of spiders, rain damage, and other wear and tear. - Grills are never used and look dangerous to operate. - Piano is seriously out of tune. - I had two weeks without water because the boiler “overheated” … The boiler fell through the floor. It looked like it had been leaking for a long time and nothing was done about it and all the sisters in a ward had to pay for it. There was zero compensation, zero help, and nothing was done about it till the summer. And this was during finals weeks. It’s fixed now but I still haven’t received any return pay for those two weeks as that is considered unlivable conditions. - I’ve had the oven spark and no longer work, nails sticking out of dressers, holes in the floor. - Screens are broken, window tracks are broken. - Girls only get one fridge and the guys don’t have AC. If these things were fixed, this would be such an amazing place to live. But as is, you better pray you have water.

The wards and community are great but management is not. In Winter 2026 our fridge went warm and sat at 45 degrees for over a week while we waited for maintenance to show up. When they did, all they did was put a band-aid over it and try cheap fixes like changing the coldness meter in the fridge. Finally, they bought us a new fridge after we were able to convince them that our fridge was NOT FUNCTIONAL. We should have had some kind of compensation for all our food that went bad during that week. Additionally, I’m trying to move in a few days early because I’ll be basically homeless if I can’t, and it’s been a pain to try and even get in contact with them. They’ve answered one of my five phone calls, where I was met with pushback and finally told that I’d be sent a new contract to sign including the extended lease. I’ve also texted and had no response. So to conclude, yes the people are great. The apartments are bright and in okay repair. Management is not great, and good luck getting in touch with them.

Used to love Nauvoo house but they have upped the cost so much recently. They have been getting pretty low reviews over the last year + I’ve lived here and to compensate they make all their maintenance request ratings come here. So anytime anyone rates them fixing the 20th broken thing in their apartment 5 stars it boosts the apartment rating here in an unrealistic way. That’s pretty shady guys… ***Update*** The girls are now without any water because mold ate the floor of the boiler room. HOW DOES THAT HAPPEN?!?!?

I would seriously caution anyone considering living at Nauvoo House. The move-out process and cleaning charges were extremely frustrating and, in my experience, unfair. On top of that, the housing is **overpriced for how old and run-down the complex is**. There are much nicer places in Rexburg that you can find for similar or even cheaper prices. When we moved in, the apartment was already disgusting. There was dirt and dust throughout the apartment, the kitchen was dirty, and the bathroom had **black mold buildup and yellow staining** around the floor and shower. After submitting a work order, the mold had simply been **painted over rather than properly addressed**. We also rarely, if ever, saw anyone show up for the weekly clean checks we were supposed to have. We spent a lot of time cleaning and left our room and bathroom **cleaner than we found them**. Unfortunately, we had to leave town before our scheduled White Glove inspection, so we had our roommate stay and help handle things for us. It felt like this was taken advantage of because he was able to clean his portion and avoid being charged, while he couldn't clean our portion after we had already left. We were then hit with hundreds of dollars in cleaning charges. I was charged $310, with my $150 deposit applied, and my roommate and I were left with roughly $765 in charges between us, despite us spending hours cleaning the day before. The inspection itself was also questionable. The checklist looked like almost everything had been crossed out with one continuous line rather than being carefully inspected item by item. I was even charged for vents when our bedroom didn't have a vent and the unit didn't have AC. We tried to dispute the charges and get the situation resolved, but we were told that because a cleaning company had already been paid to do the work, we couldn't get the money back. My roommates' parents and I have also contacted higher-ups through multiple emails and phone calls. For **over a month**, we have received no response, despite repeatedly being told that someone would get back to us. Overall, I am extremely disappointed with this housing. Being charged hundreds of dollars to clean an apartment that was already dirty and had mold when we moved in, despite leaving our areas cleaner than we found them after spending hours cleaning for the White Glove check, is incredibly frustrating. The lack of communication after we tried repeatedly to resolve the issue makes it even worse. **If you live here, take pictures and videos of everything when you move in and when you move out. Keep your inspection sheets and document everything.**

Nauvoo has been my home since spring of last year! Only leaving them because I'm getting married soon but guess what I met my fiancee here! So highly recommend Nauvoo house for the friendly management, a maintenance team that's always ON IT whenever we had problems, and the fun social atmosphere. If you want to make friends or even find your fiancee, go to Nauvoo!!