Milano Flats, rexburg-id

Milano Flats has been one of the worst housing experiences I’ve had. Their rent payment system is confusing and misleading. It sends a confirmation that makes it look like your rent is paid, but it only means the payment was submitted—not actually processed. I paid during the grace period, received confirmation, then days later found out it had been returned for insufficient funds and was charged a $100 late fee. Management refused to make any exception even though the situation was caused by unclear communication and delayed notification. The apartments are also extremely small. There is barely enough space for a bed and a desk, and it feels very cramped and not well designed for student living. The laundry situation is bad enough that it affects daily life. The laundry room is often dirty, and there are not nearly enough washers and dryers for the number of residents. If you need clean clothes, you realistically have to go between about 6–9 AM on weekdays or wear dirty stinky clothing. Management has also been unhelpful in roommate situations. In one case, an issue was escalated directly to BYU–Idaho Honor Code without proper investigation, and I was reported even though I was not even present at the apartment. Overall, communication is poor, the policies are not clearly explained or reasonably, and there is no flexibility when problems come up. I would not recommend Milano Flats to any other students.

Do not waste your time and money with this joke of an apartment complex. The quality and condition of things are embarrassing. The hot tub is nasty and poorly maintained and has given me a chronic skin infection because of the carlessness of their matience! The laundry room is usually a mess with washing machines regularly breaking down. The premium rooms are overpriced and not much bigger than the neighboring room. The freezer space is pathetic having to share. The gym is a joke with nonfunctioning equipment. Matience also was a joke, not even doing half of my matience requests and still being checked off as completed. The parking lot is way to small and I can't even find a close parking spot. I would choose to stay in many other apartments before staying here.

I lived at Milano Flats for nearly a year, and while I’ll acknowledge a few surface-level positives, the overall experience was extremely disappointing. The new management that came in toward the end of my lease was better than the original team — more responsive and communicative — but there’s still a long way to go before this place becomes worth what they charge. Maintenance was a constant struggle. When I moved in, the unit across the hall had a partially collapsed ceiling near the bathroom vanity. It stayed like that for almost a year, with visible water damage on the floor and cabinets. It was only fixed a week before one of my former roommates was scheduled to move in, and only after he told management he refused to move in unless it was repaired. That level of neglect says everything about how things were handled. Management during most of my stay was practically nonexistent. They made promises they didn’t keep, like a full outdoor renovation — which turned out to be someone spraying Flex Seal inside the hot tub (that was out of order 90% of the time) it was consistantly shutdown from either a broken pump, "cleaning" or the temperature being freezing cold because they turned it down. They were rarely in the office and difficult to get help from. The apartments look decent at first glance, with newer appliances — but it’s all surface-level. The tile flooring is just glued directly onto the subfloor and peels up easily. There’s only one fridge/freezer for six people, which is ridiculous. Even with only five roommates, we were constantly battling over fridge space. It's absolutely not practical for shared living. The units are tiny, yet priced like luxury apartments. There’s no central AC, so in the summer you’re stuck in 85–90°F heat. The provided window AC unit is so loud that you can’t watch TV, or hold a conversation while it’s on. And in the winter, the “heated floors” don’t actually keep the apartment warm unless you turn the thermostat up to 100°F — they’re more of a marketing gimmick than a reliable heating system. Laundry is a disaster. One shared laundry room for the entire complex, with about 6 washers and 12 dryers, half of which are typically broken. Expect long waits or to go to a laundromat. Parking is extremely poorly designed. The mens building has a single row of parking with double-painted, unclear lines, so no one knows where to park correctly. This leads to wasted space, frustration, and walking the length of the building just to reach your car. One thing I want to highlight is the white glove checks, which are supposed to ensure that apartments are left in pristine condition when you move out. The employees who do these checks cannot be trusted. During my first semester, I spent almost 6 hours meticulously cleaning the bathroom, making sure every inch was spotless. Yet, when the check was done, I was failed on every single item on the list — and I’m convinced they didn’t even do a thorough inspection. If you’re moving out, make sure you follow the employees around during their inspection to ensure they’re being honest. They seem to fail you just to charge you more, and you can’t trust them to do their job properly. Security deposits? I was one of the few lucky enough to get mine back, but they still charged me over $100 for a “cleaning fee.” I swept the place myself, my cat doesn’t shed. They claimed to use “professional cleaners,” but in reality, it’s just college kids they hire over breaks. I’ve seen them work — all they do is toss out anything without a name on it and sweep. That’s not professional cleaning, yet it’s what they charge you for. Again, I’ll give credit to the new management — they seem like they care more and might be trying to turn things around. But unless they seriously overhaul maintenance, fix the amenities, clean up the management practices, and stop charging fees for subpar services, I cannot recommend Milano Flats.

This place is a pretry good place for private rooms. Both of the wards are so nice and I haven't really had any problems here. Only reason they don't get 5 stars is because of their laundry situation. I wish I could rate higher but until machines begin working better they get a 4

I would NOT recommend this apartment complex… AT ALL!! save your money! First off, premium rooms are more expensive than regular rooms and they’re not bigger at all. There’s maybe 4 extra feet of space and that’s it. Next, maintenance is awful. My apartment AC stopped working, and they refused to fix it until I requested help 5 times. They charge you fees for EVERYTHING! Want to move in early? $100! Want to check out and leave early? $25! Don’t have the apartment clean to THEIR standard? $15! Want to have some extra storage? $50+! There are so many extra fees that it’s ridiculous. The parking? Literally a joke. The parking set up is all over the place. There’s never any space to park, which is ridiculous since parking is around $100 per semester. Aside from the absolutely horrendous living conditions, the rooms have NOOOO ventilation! Meaning that the only “heating” you have is through the floor, and the only “AC” you have is through the window AC in the living room. These apartments are too expensive for there to be such stupid living conditions. There’s barely any space for 6 people living here. The fridge? Small! The freezer? Even smaller! The cabinets? Not enough! Also wanted to add, management is AWFUL! Don’t even get me started on how filthy the laundry room is and the equipment barely works, the computer room’s printers NEVER work, and the entire facility looks like it belongs to a rundown daycare. The hallways are constantly filthy with random garbage and furniture being left unattended. There were multiple times where I had issues with the door code NOT working, and having to leave the door unlocked throughout the day just to get back in at night. They rarely ever return texts, calls, emails, or anything else. It takes me DAYS to 2+ weeks just for a SIMPLE response. They claim to be in office from 10:00-5:00, yet every single time I’ve went to the office, the door has been closed and their voice box says they’re unavailable. Save your almost $700 and go somewhere else!!!! This is the WORST “private room” apartments that are offered to BYU-I students.