Milano Flats, rexburg-id

I genuinely enjoyed my experience here! Sad to go. Loved having my own room! Gym was great too! Management is also so nice!

Milano Flatts is one of the worst apartments ever. My son moved out in July 2026 and still has not received his security deposit back. He is in the process of starting to file a small claims and he has let the BYU housing office know. If he is in this situation, I wonder how many other people are in this situation. I did receive an email from them stating that they had compiled a list with people in this same boat. Just terrible how they’re stealing all this money from people. Also, just to warn people, after doing some homework, it sounds like Milano Flats has a long history of not paying back deposits. Sounds like their accounting practices are not that great.

Milano Flats has been one of the worst housing experiences I’ve had. Their rent payment system is confusing and misleading. It sends a confirmation that makes it look like your rent is paid, but it only means the payment was submitted—not actually processed. I paid during the grace period, received confirmation, then days later found out it had been returned for insufficient funds and was charged a $100 late fee. Management refused to make any exception even though the situation was caused by unclear communication and delayed notification. The apartments are also extremely small. There is barely enough space for a bed and a desk, and it feels very cramped and not well designed for student living. The laundry situation is bad enough that it affects daily life. The laundry room is often dirty, and there are not nearly enough washers and dryers for the number of residents. If you need clean clothes, you realistically have to go between about 6–9 AM on weekdays or wear dirty stinky clothing. Management has also been unhelpful in roommate situations. In one case, an issue was escalated directly to BYU–Idaho Honor Code without proper investigation, and I was reported even though I was not even present at the apartment. Overall, communication is poor, the policies are not clearly explained or reasonably, and there is no flexibility when problems come up. I would not recommend Milano Flats to any other students.

I lived at Milano Flats for nearly a year, and while I’ll acknowledge a few surface-level positives, the overall experience was extremely disappointing. The new management that came in toward the end of my lease was better than the original team — more responsive and communicative — but there’s still a long way to go before this place becomes worth what they charge. Maintenance was a constant struggle. When I moved in, the unit across the hall had a partially collapsed ceiling near the bathroom vanity. It stayed like that for almost a year, with visible water damage on the floor and cabinets. It was only fixed a week before one of my former roommates was scheduled to move in, and only after he told management he refused to move in unless it was repaired. That level of neglect says everything about how things were handled. Management during most of my stay was practically nonexistent. They made promises they didn’t keep, like a full outdoor renovation — which turned out to be someone spraying Flex Seal inside the hot tub (that was out of order 90% of the time) it was consistantly shutdown from either a broken pump, "cleaning" or the temperature being freezing cold because they turned it down. They were rarely in the office and difficult to get help from. The apartments look decent at first glance, with newer appliances — but it’s all surface-level. The tile flooring is just glued directly onto the subfloor and peels up easily. There’s only one fridge/freezer for six people, which is ridiculous. Even with only five roommates, we were constantly battling over fridge space. It's absolutely not practical for shared living. The units are tiny, yet priced like luxury apartments. There’s no central AC, so in the summer you’re stuck in 85–90°F heat. The provided window AC unit is so loud that you can’t watch TV, or hold a conversation while it’s on. And in the winter, the “heated floors” don’t actually keep the apartment warm unless you turn the thermostat up to 100°F — they’re more of a marketing gimmick than a reliable heating system. Laundry is a disaster. One shared laundry room for the entire complex, with about 6 washers and 12 dryers, half of which are typically broken. Expect long waits or to go to a laundromat. Parking is extremely poorly designed. The mens building has a single row of parking with double-painted, unclear lines, so no one knows where to park correctly. This leads to wasted space, frustration, and walking the length of the building just to reach your car. One thing I want to highlight is the white glove checks, which are supposed to ensure that apartments are left in pristine condition when you move out. The employees who do these checks cannot be trusted. During my first semester, I spent almost 6 hours meticulously cleaning the bathroom, making sure every inch was spotless. Yet, when the check was done, I was failed on every single item on the list — and I’m convinced they didn’t even do a thorough inspection. If you’re moving out, make sure you follow the employees around during their inspection to ensure they’re being honest. They seem to fail you just to charge you more, and you can’t trust them to do their job properly. Security deposits? I was one of the few lucky enough to get mine back, but they still charged me over $100 for a “cleaning fee.” I swept the place myself, my cat doesn’t shed. They claimed to use “professional cleaners,” but in reality, it’s just college kids they hire over breaks. I’ve seen them work — all they do is toss out anything without a name on it and sweep. That’s not professional cleaning, yet it’s what they charge you for. Again, I’ll give credit to the new management — they seem like they care more and might be trying to turn things around. But unless they seriously overhaul maintenance, fix the amenities, clean up the management practices, and stop charging fees for subpar services, I cannot recommend Milano Flats.

New management is amazing! They really care for the residents and have wonderful communication. The apartments are nice especially being a private room. Good people here too!