The Dean Reno, reno-nv

Update: I see that there has been a refund document added to my Resident Portal Look I really hate writing reviews and The Dean is a nice looking place! And I am thankful to have lived there for the "apartment" experience whist studying at UNR. But they are not feasible, so this is why I left. Living on the 4th Floor, may have been a bad choice on my part. It is expensive, rents generally over 1000 per month unless you got a promotion/deal with them then its a lil under 960ish. Pools nice and everything, their lounge is pretty, indoor gym, and their outside areas were really pretty! But, there were a lot of hic-ups on maintenance, there were a lot of flooding problems on our floor. So, much so that I would see vaccums going through the wall outside of my room. My bathroom was flooded multiple times, our laundry machine area was too, and the smell of mildew was getting kinda bad. Again, I and my roommate would submit repair requests all the time.... So, when it came time for move-outs I was expecting... to be paying their damage fees.. since every apartment does that... But when I initially checked my resident portal and the document that they sent me in big font, it says that my balance due was like around 50 dollars. And like a fool, I though maybe I should inquire about getting a reduced fee ... just for me to get a message from Kylie that my fee is now 126?!? ... I explained and called called The Dean for more information, and try to explain that how am I being charged more than what you initially charged me. To me only getting a response that if I do not pay then they will add on an additional late fee... so I paided.. and on a phone call with Kylie Burns she told me she would send a check with the 76ish dollar difference... that was September ...it is now October :(( I also emailed her again, called the office, and the staff dont know how to help me either so ... I'm not sure what to do... I think due to NRS 118A.242, I am supposed to get my check but I keep checking the mail and its not there :(( ...Please if it wasn't for the price, constant waiting on staff support, and the strange 250 trash message thing sent out to everyone, then I probably would have enjoyed the Dean enough to renew.

This is the third year I have had a student at The Dean Reno. The amenities are much nicer that anything I experienced in college, in fact, if they'd been like that, I may not have graduated! The proximity to campus is literally across the street from the Fitness Center. I have always found the management to be helpful every time I have reached out, in the last year plus, Christina B. has been awesome and responsive every time we have had any questions. The building is secure, furnishings are beautiful, and I feel good about my student being there.

We had a great experience with The Dean Apartments in Reno, NV! Christina was incredibly helpful and made the entire process easy and stress-free. She took the time to clearly explain the lease, fees, and everything we needed to know before moving forward. We really appreciated her professionalism, patience, and excellent customer service. Thank you, Christina, for making the process such a smooth and positive experience! Highly recommend!

The Leasing Agent Makenna was so helpful! I needed to know about the amenities The Dean offered and she was very informative about life at The Dean! Will definitely be looking to sign with her!

Parents.... ad the mother of a student who resided here, at first this apartment complex seemed wonderful but slowly and surely all communication stopped and we were suddenly hit with all sorts of (misc) charges that were outrageous. Be aware they hold you responsible for ANYTHING someone else (whom you don't know because they are perfect strangers that the Dean randomly puts in your unit!!) do to anything the common areas. And the Dean is the entity who (supposedly?) screened these other people as perspective tenants and collected a security deposit from them for just that reason!) who originally rented to these people anyhow, so why in the world are WE held responsible for their actions? And the charges can be for things as petty as a roll of new paper towels left on a kitchen counter when other people are still actively living in the bedrooms and using the kitchen. My son was told to go get a cashier's check for this "infraction" and the kindly teller at the bank felt so bad for him (upon hearing the circumstances) he didn't charge the usual fee for a cashiers check. Oh and good luck getting a phone call returned or any of the incentive gift cards they tempt you with to get your lease signed in. TOO MANY RED FLAGS! Look elsewhere.