HERE Reno, reno-nv

Rooms were nice for the most part, but my apartment flooded this past semester. I came home at 11:00 pm to find chairs and a mattress all laid out in my kitchen and the living room, and just a bunch of random people in my apartment. Apparently they “didn’t know” that someone else lived in the room at the end of the hall, so they never let me know this was happening or what to do. A simple portal check online would’ve helped to find out that I was in fact living there, because who else would be paying rent every month for that space if they weren’t living there? They also said that the kitchen was “perfectly fine” to cook in and they wouldn’t give us food vouchers or compensation. This was said by the property manager who doesn’t even live in Reno first of all, so they weren’t even at the complex when this all happened. I attached photos for reference, and when I eventually kept telling them that the kitchen was unusable, they eventually gave us food vouchers. The staff is blatantly incompetent and can’t help you with anything. If you’re lucky enough to go past the student workers when you’re reporting a problem, they can somewhat solve an issue, but they rarely follow through and complete the task. After I had moved out, I called and made sure I would still be able to ship a package there since I had just moved out the day prior. They said yes. It was my passport, so it was something really important to make sure of. When I come to pick up my package when HERE Reno sent me an email saying it was delivered, they said they had “sent it back.” They also stated that they weren’t informed of keeping the package so they just sent it back. When I initially came in to ask, one of the student workers was blatantly rude to me and said there was nothing he could do and wouldn’t even check the mailroom for reassurance, with no apology or anything. I kept coming back because USPS said that the package was given to someone. They said they will “check cameras” and when I asked to see them as well they said they already did and they said it was sent back. After submitting multiple claims to USPS, they told me that my passport was given to HERE, and there was nothing they could do. Ultimately, I reported my passport as stolen and never heard any sort of follow through with this apartment complex. If you have any problems while renting here, good luck trying to resolve your issues.

HERE Reno is easily one of the prettiest student living properties I have seen! The entire property is very well kept, and there is a real feeling of luxury throughout the community. The modern design and updated appliances make the apartments stand out compared to many other student housing properties. There are also so many great amenities, and I love the resident events they have done so far. It really feels like they put effort into creating a community and giving residents plenty of opportunities to enjoy where they live. Move-in was incredibly seamless as well. They provided movers to help with the process, which made everything so much easier and less stressful. Parking is another huge plus—the garage is fully covered and gated, and all of the parking spots are assigned, which makes it very convenient. Overall, HERE Reno offers a great combination of luxury, modern features, amenities, resident events, and convenience. It definitely feels more elevated than a lot of other student living communities and has been a great place to live.

Wow! This property is what I think every student should live in, to have all of their needs met, while working hard to become educated. It's not just nice on the outside. "Here" (cute name) is a beautiful property with state of the art amenities in the gym and throughout the property (who knew you could rent a vacuum a (high end one no less) from a vending machine). It is VERY CLEAN and the rooms are so spacious. Anyone would have a blast making it feel like a homely place, comfortable for living and studying. The staff was very kind and helpful and that a must for anyone living away from home. I think most parents would gives this complex a 10 out of 10.

Good price, great atmosphere and very helpful staff! I lock myself out all the time and they always help me into my apartment with minimal wait! Great gym as well, I should definitely use it more. Easy walk to campus as well, highly recommend living here!!

Here Reno is a beautiful property but it’s not worth dealing with the management or maintenance lack of urgency. My daughter lived the from 2025-2026 and her AC didn’t work for months during the time. Management gave the 2 portable AC units but for a 5 bedroom place that wasn’t sufficient. Also, good luck talking to a manager if you call it’s like they don’t exist or they do everything in their power not to talk to people even that have legitimate issues. We got her invoice from move out and emailed them and never got a response so I tried to call and was still not able to talk to a manager. Horrible customer service by managers. Poor students who manage front desk have to deal with everything