Fifteen51, reno-nv

We moved our daughter in this weekend. Her place is very nice! The staff at Fifteen51 are absolutely fantastic. From the moment we moved our daughter in, they’ve been nothing but warm, welcoming, and kind. Today, the team and the manager went completely out of their way to help us resolve an issue. They easily could have brushed us off or told us "too bad," but instead, they stepped up to help out a new tenant. I am so grateful for their time, empathy, and willingness to help. Thank you—you truly deserve all the business that comes your way!

There's some things that are definitely lacking. The hallways are pretty dirty, as are the elevators and in my case, and my room and bathroom were a sight for sore eyes on move-in day. However the staff are really friendly and if you're willing to do a bit of a deep clean, the living room and kitchen are actually pretty nice. 07/25 Update - Recently decided to drop a star due to the pressure tactics used by the management company in regards to resigning my lease. Roughly 3 months after I initially moved in, I was informed that if I did not renew, my rent would be increasing to ~$800 a month were I to lease the same room without renewing. Now looking at the website, the same exact floor plan I am in is currently listed for cheaper than I was paying this year. 07/26 Update - Dropping to one star. From the office closing 20-30 minutes early so I couldn't get packages after getting off work, to $175 a month parking fees, to absurdly long wait times for maintenance (3 months for a broken AC in the peak of summer), to overflowing garbage in the trash rooms/hallways and vomit in the stairwells, to their phone line just leading to an AI 'agent', to my bedroom window which just looks into somebody else's living room, this place has thoroughly sucked. Don't even bother reading their replies to people who rate them. They're completely AI generated, which tracks for a cheap churn-and-burn apartment. The rent can be cheap sometimes and it's close to campus, but that's about the only upsides I can possibly think of.

TLDR: My roommate and I were charged nearly $950 in cleaning and damage fees despite having dated photos of pre-existing issues and a very clean move-out. I was charged $200 + $100 deposit, including $60 for bathroom cleaning I clearly did shown in the photos. They ignored my photos because I didn’t do a formal move-out inspection, which no one told me about. Management was hard to reach and slow to fix problems — like assigning us to different units despite co-ed requests, only resolved after my mom called corporate. If you rent here, take move-in photos, request a move-out inspection, and confirm all agreements in writing. Also, common areas like stairwells were often dirty, including vomit, and the trash room stench lingers into the hallways. Full Experience and Detailed Account of Move-Out Charges and Management Issues: My roommate and I were charged nearly $950 total (including our deposits) for cleaning and damage fees after moving out — even though we had time-stamped photos from move-in showing per-existing issues, and I personally left my room and bathroom very clean (with photo evidence). I was personally charged with about $200 + $100 deposit, and her the rest. The bathroom photos below were taken on move-out day, when I handed in my keys, showing it was thoroughly cleaned; yet I was charged $60 for "general cleaning", when I clearly did the general cleaning. I also uploaded the required move-in photos of pre-existing damages through their system, but was still charged for some of those same damages. When I handed in my keys, I even asked the front desk if I needed to do anything else — they said I was good to go/all set. Later, when I tried to dispute the charges, I was told my photos didn’t matter because I didn’t request a formal move-out inspection. This was never mentioned to me. Additionally, when my roommate and I first signed our leases together, on the same day, side-by-side in the leasing office, and submitted a co-ed living request, we were surprised to find ourselves placed in separate single-gender units. Despite calling repeatedly for weeks (to the point the front office recognized us by name), it wasn’t resolved until my mom called the corporate office — and it was fixed the same day. This experience made it clear that management was difficult to reach directly, as we were never able to speak with a manager despite repeated attempts — only the same front office staff, who couldn’t provide solutions beyond telling us they were “working on it.” If you’re renting here: - Take dated photos at move-in and upload them through the portal - Request a move-out inspection in writing before leaving - Double-check that your leasing preferences (like co-ed living) are actually honored before move-in - Confirm any verbal statements from staff with follow-up emails Every dollar matters, especially for students — I wish someone had warned me. Additionally, I’ve included a photo of vomit in the stairwell that I had to jump over for about two weeks before it was finally cleaned up. This highlights ongoing maintenance and cleanliness issues in common areas that are beyond tenants’ control, contributing to my overall dissatisfaction with management’s responsiveness. (The smell from the garbage room was pretty bad on any given day.)

My backpack was stolen from the study lounge and whoever was wroking the front desk gave me so much attitude and cared less about theives coming into their building and taking things ps, my laptop and my health bases items were in my backbacm meaning i could D I E … great job fifteen also every door is accessable in your building DO BETTER

javon (maintenance) is actually so amazing! he’s helped me with multiple issues now and has always been super kind and friendly! it’s nice to know i can trust the person coming to my apartment to help me out :)