Rivers Edge Radford, radford-va

Oh my God, Michelle was amazing. She’s very patient, friendly, great to have a conversation with and is able to keep up with all the tenants and their issues. She is wonderful. and is a great experience to the Rivers Edge experience.

Let's start off with this has been the worst moving in experience of my life. Roommate matching is a joke. They just do it randomly apparently and who you get is who you get. Walked in the rooms are in terrible condition. Mold, holes in the walls, exposed wiring. I came in to no bed, no bed frame, no computer desk and chair, it smells awful. When you first apply they show you the model unit which give you the illusio. Like this place will be paradise. The outside is beautiful, but the inside is a whole nother story. In maintenances defense, it is because they have one doing everything and the help doesn't come based on what one of the other tenants told me. This has been a disaster move in and I will change my review if there is a turn around here. Update: I am updating because there was an update with them dealing with one of my situations. Will continue to update as time goes on.

Avoid at all costs! To the Property Owner- Bribing people to write a 5 Star review is pathetic. They take advantage of the collage students, because they can. The fact that their is fees for stupid things, and they can't keep track of who does and doesn't have insurance, so they just bill people and hope it's unseen. Consistently changing staff, even when their are good employees is ridiculous. You get use to one person then the next time its a new person. Telling maintenance to Band-aid a problem, instead of FIXING it. Subfloor waring away- Lets put linoleum over it. Mold issue? Lets PAINT over it. The point where you can see growing mold on the outside of the apartments. Potholes everywhere. During the bad snow storm, you kept telling residence that the lot would be plowed. It wasn't done until almost a week later. Several people slipped and fell. You had RESIDENCE shoveling the sidewalks and even the parking spots. Yes it's not a 5 star place, yet the Property owner Needs to Do Better! You own a property, you need to actually care and improve. Lazy property ownership.

Shelley is a wonderful owner. She helped fix all of the issues I had with previous management. She greets everyone with wonderful energy that makes me feel welcome! Thank you Shelley for all you do!

The atmosphere has definitely shifted since I’ve been here. I’ve been here the last two years, and a lot of changes have been made by Bailey, the office manager, Michelle, Greta, and everyone who takes part in rivers edge. Including the maintence guys! Immensely grateful for our new HVAC! It works like a charm and they all made sure it was taken care of. Thank you.