Copper Beech Townhomes - Radford, radford-va

Due do Radford University not providing housing for upperclassman for the 25-26 school year my roommates and I had to look for off campus housing. This was my first time ever renting an apartment, and it turned out to be the worst experience I’ve ever had. When we moved in, the apartment smelled absolutely awful. There was a dehumidifier running in the living room and sandbags lining the patio outside. We immediately asked management if the apartment had a history of flooding. We were told no, that the sandbags were for construction and that all bottom level units had dehumidifiers. There was also visible water damage on the cabinets, which should have been a red flag. About a month later, our entire apartment flooded. After speaking with other residents, we found out this had been an ongoing issue. While trying to resolve the situation, the property manager Arron and another employee, Kirby, were extremely rude on multiple occasions. We were told multiple times our concerns were “above their pay grade,” which is unacceptable when dealing with property damage. We requested a mold test, and when it was finally conducted, we were told they “couldn’t tell us the results” because it was their “right” not to. Because we were not being taken seriously, we eventually had to involve our parents and threaten legal action just to get a proper response. Only after that did they finally bring people out months later to dig a trench outside and address the drainage issue that had clearly been causing the flooding. However, during that process, the WiFi line was cut. We were left without WiFi for over a week, during FINALS WEEK, which created even more unnecessary stress. Since then, there has been ongoing internet connection issues that still haven’t been properly resolved. The WiFi was also out again the following semester during finals week due to a storm. To make matters worse, they clearly do not understand how renters insurance works. Our move in email stated insurance was required per room, per person. Because of that, each of us had separate renters insurance policies. After the flood, they tried to claim my roommate was covered under my policy, despite her name not being listed anywhere on it. At the same time, they continued charging my roommate for their own provided renters insurance policy. That makes no sense and feels incredibly dishonest. A few months later, our kitchen sink, along with neighboring units, backed up with disgusting brown water. The only “solution” was pouring Drano down the drain. No real investigation, no proper fix. The walls are paper thin. You can hear absolutely everything. Noise complaints go nowhere. I’m a student who had to wake up early for classes and I was woken up and kept awake most nights from 11 PM to 3 AM with no resolution. Overall, this place is unprofessional, dishonest, and poorly managed. As a first time renter, this experience was incredibly disappointing and stressful. I would strongly encourage anyone considering moving here to look elsewhere

staying at copper beech has overall been a mostly positive experience. the staff is always very kind and very helpful to any questions. maintenance has always been quick to fix any issue and done so perfectly. having a radford transit bus for the place is very helpful for me getting to the radford university campus and back. and overall, the apartment itself is comfortable and has just the amount of space that i need. however, i have two main complaints. 1) the place i’m in has no central air. there is a portable ac downstairs and upstairs, but overall, the air is still just so stuffy, and it’s almost unbearable when it’s hot outside. 2) there were some minor damages when i first moved in. it’s mostly within the kitchen cabinets, the drawers are sometimes difficult to open, and overall you can tell that they’re aging. there’s also quite a few cracks and gaps in corners of the place. however, these issues are not unbearable to deal with, and aren’t big enough to be a dealbreaker for me. overall, in my opinion, the place would be close to perfect if there was some central air. i’m moving out of the radford area soon, but when i come back, copper beech is a place that i will consider living in again, and also one that i would recommend to other people.

What a relief coming from my previous apartment. The townhome is gorgeous and newly renovated, my rent is cheaper, and the staff are very friendly and helpful. Shout out to Kayla & Nick for making my move in a little less stressful.

The office staff was consistently unhelpful and often lacked clear communication. Throughout my time here, the complex experienced frequent internet outages, yet residents were rarely provided with updates or information about the cause or expected resolution. My biggest concern came after moving out. I received an extremely large bill for alleged apartment damages, accompanied by photos that did not appear to show any actual damage. After I emailed requesting an explanation and disputing the charges, every damage-related fee was removed from my account. That experience raised serious concerns about the accuracy and fairness of the move-out billing process, and I would encourage future tenants to carefully review any charges they receive. The maintenance staff, however, was consistently professional, responsive, and helpful whenever issues arose. They were the only positive part of my experience, which is why I gave this property a second star.

The units aren’t perfect & are definitely aged a bit, but for the price, it’s really good. I haven’t had any issues with anyone of the staff, they’re all super kind to me & my family. Maintenance is very responsive & cooperative in comparison to the other rental companies I’ve rented through before. Overall, I really like living here! :)