Timberline on the Green, pullman-wa

Where do I even start, there’s so many issues with this place. For one, I was left without a working washer/dryer for 8 months. I made dozens of calls to the office and maintenance requests but every time they came to “fix” it (mind you a 1 month wait minimum each time) they never did anything and I was still left without a working washer/dryer unit. I had to take my clothes to the local laundromat for months. When I asked for compensation, they claimed I only sent one maintenance request in even though I sent in dozens and they came to my apartment multiple times. Besides that whole disaster, there were other things messed up too. To list a few: Leakey pipes, rotted balcony floor, black mold in the bathroom, outlets falling off, holes in the window screens, landlord special paint job over every plug in and wire, paint on the floorboards, paint over duct tape on wall, door lock was stuck, etc. I could go on forever. “Just put a maintenance request in”, I would if it wasn’t a 1 month wait period for each request, I would if when they finally came they’d actually fix the stuff broken. Instead, for example, when I had my washer/dryer “fixed” they sent me an email saying “if I need help learning how to use the washer/dryer to give them a call”, which is terribly rude considering it really was broken. I’d know because it worked just fine for one month, it definitely was broken, it even had smoke coming out of it when I tried to use it! Anyways on top of all that, the pool advertised has been broken and empty for over a year, never used it my whole lease. Other than that I didn’t have any other issues, the hot water, heating, electricity, and wifi worked just fine so it’s better than nothing. I got by. But that being said, I will never ever live here again and I do not recommend it to anyone else unless you have no other options. Stay in the dorms.

I moved into this apartment last year after signing the lease remotely for a 3‑bed, 3‑bath unit. Although I was initially disappointed with the condition in which it was handed over, the new management, front desk staff, and maintenance team have been very responsive. They committed to addressing the issues as much as possible and they followed through. Work orders and questions are always handled quickly. I recently renewed my lease for another year, and I would recommend this community to anyone looking for individual bathrooms, reasonable rent, and reliable maintenance.

I enjoy how nice the people working the front desks are! They seem to be really nice people and enjoyable to talk to. Neighbors tend to be quiet, even during night hours so that is a plus. Also, don’t let the prices fool you! Just because the prices are low, doesn’t mean you won’t get enough space to live! For the price you are paying, the apartments are pretty nice.

Worst management has no regard for residents or maintaining anything. Have 1 bathroom barely get hot water, nothing fixed cause it would be too big of a job Another bathroom sink is hanging, and coming off, the wall never fixed they looked and left It dumps snow they clean a pathway from office staff parking to the office and nothing else. See attached pictures 📸 They don't answer any questions. Just continue to give the run around how they have to send this or that to management. They are horrible, horrible company to live under clowns 🤡 running a circus 🎪 I'm glad they are protected from slipping on ice 🧊 cause the. The rest of us are below what's important around here.

The pool has been closed since July 2025. It was closed the year before as well. I believe it was open for maybe a month in 2025. They do not do any maintenance or landscaping. There is dog poop surrounding their maintenance managers apartment because the employees let their dogs go and dont clean it up. I wouldn't recommend this place to my worst enemy. Oh, and let me add that management will make mistakes, double charge, refuse to follow through with things and never call you back. I am in management and when I have an angry guest I do not let them berate my employees. I answer the phone. I fix the problem. I make sure my employees are protected and my clients stick around. Whoever let this manager stick around with such bad ratings is a joke.