The Grove Apartments Pullman, pullman-wa

I’ve had a generally good experience living at The Grove in Pullman. The apartments are spacious, fully furnished, and convenient for students, especially with the bus routes to campus. Maintenance requests are usually handled in a timely manner, and the staff is helpful when issues come up. Like most student housing, it can get noisy at times, but overall it’s a comfortable place to live with solid amenities. The location is convenient, and it’s a good option for students looking for off-campus housing in Pullman.

At first, not bad but then it just got horrible. Front desk team/office are trying to be nice but to be honest everything else is not. The kitchen is quite small and every appliance is outdated, doesn't work very well and is dirty even when you clean it. Maintenance is meh at best, they work on it soon after you place the request but then they take a while to get it finished. On top of that when move out happened they proceeded to try and scrape any little money that I had left for “cleaning fees” seen from the sink picture below, just from that they charged me $92 DOLLARS for a bathroom clean. Got a total of $290 of cleaning fees for leaving it how I left it. Honestly with the new management change everything just went down. The last straw for me was when our AC/Heating went out. Only then provided us with a super small AC unit (seen in pic) that's super loud and barely keeps the apartment at 71. Then when maintenance came and checked it out, turns out our unit has been broken for over 4 months! And our high electricity bill was over $400 a MONTH for those 4ish months because of that broken unit!!! Went to the front desk to ask for compensation, as it was not our fault for the unit being broken, but they provided us with an email for the area manager, not even a phone number!!!! No compensation has been provided for this and plenty of my money is now wasted. Honestly if ur signed here to try and survive is to find someone else to move in or pay for a professional clean. The Grove was okay but now my money is lost.

I have lived at The Grove Pullman for almost 2 years. In that time, I have enjoyed my stay. Management WAS great. Responsive, helpful, kind. Maintenance was top notch! They loved pets and we were thankful to feel at home here. Having in unit washer dryer is a godsend, the unit we had was open, roomy and bright. The furniture was ok, but we used a lot of our own. The gym and the pool are an awesome addition. However the pool doesn’t appear it will be ready this summer… However, since the management has changed to a new company, The Scion Group, maintenance has been non existent, you can’t get ahold of management or the office, the office closes without notice, and the monthly charges have gone wildly out of control with incorrect billing, again with no response and random office closures, so no resolve. The grounds have looked like a dump. Garbage piled up, boxes and broken pallets strewn about, branches and plant debris strewn across parking lots, grassy areas for pets wildly overgrown making picking up after them a challenge, other tenants not picking up after their pets so grass areas REEK of pet waste, pet waste bins not replaced with bags for WEEKS. I am highly disappointed with all of this and will be ending my tenancy. I do not recommend The Grove if you wish to have a trouble free lease in a good environment. It’s a shame it went from a beautiful place to live to this.

I have lived at the Grove for 3 years and have renewed for my 4th. I love the events they put on and the community they have created for the residents. Maintenance is quick, helpful and kind. They have low rates especially for the amenities they offer. I love that it’s pet friendly and the pool is the best in town. Overall, the Grove has been a great place to live!

**** Updated to ZERO stars (even though it makes me give one to post this). My daughter moved from one unit to a different unit in 2024 in the same apartment - all above board and the Grove gave us a new lease for the new room. We did not receive the deposit back and now that her new lease expired at the end of July, they are saying they have no deposit to return. Also they are trying to charge two cleaning fees at $90 and $95 a piece. I was there and we cleaned it and also left it MUCH cleaner than when she moved in. Total corporate greed and no response to why they had the pool closed, either. And go away with your AI and virtual responses. So disappointing. Also when we were there the grounds were so bad and overgrown and dirty and garbage piled everywhere. So my daughter graduated in May. We have the apartment until the end of July. We just went last weekend to clean her room and grab the last of her things and enjoy the pool I've paid for for the last 3 years. The place was a ghost town. They left a letter for her to contact them about move-out date on her door. There was no contact email or direct # - only an AI answering which said there was no one there to help. Office hours on the door said open, but not a SOUL around. No key drop off and the pool empty of water. Now, we have to figure out how to get her keys back. This place is frustrating!