Grove at Cheney, pullman-wa

Affordable base rent, but marred by chronic neglect, forced junk fees, and absent management. ​The baseline rent and spacious layouts here remain competitive for Cheney, making it an appealing option on paper. However, the reality of living under Asset Living since their June 2026 takeover is defined by severe property neglect, administrative evasion, and unexpected nickel-and-diming: ​Competitive Rent vs. Mandatory Junk Fees: While the advertised sticker price is decent, residents are forced to pay an inescapable ~$600/year "technology fee" for linear cable TV that virtually nobody in 2026 uses or wants. You cannot opt out, meaning the actual monthly cost is artificially inflated to subsidize outdated bundled services while basic grounds upkeep is ignored. ​An Invisible Manager & Impenetrable Front Office: Getting simple answers or meaningful progress from on-site staff is an exhausting uphill battle. The property manager remains completely hidden away—over several months of serious issues, I have only managed to speak with her twice, both times for just a fleeting, unhelpful moment. Inquiries with front-desk staff yield little more than a shrug and claims that they "have no control" over maintenance schedules. ​Sanitation Breakdown & Falsified Maintenance Records: Outdoor pet waste stations across the community (specifically near Buildings 2, 3, and 4) routinely go unserviced for weeks. Bins overflow directly onto walkways and turf, creating genuine biohazards and bad odors, while dispensers remain empty with bare cardboard rolls. To make matters worse, staff recently marked an active ticket "completed" via text, even though an in-person check proved the stations were still overflowing. They simply issued a new ticket to restart their internal clock. ​Unaddressed Maintenance & Legal Overreach: Crucial seasonal upkeep, such as replacing furnace air filters ahead of cold weather, gets deferred, leaving units with dusty, burning air. Maintenance has also previously entered my private residence without providing the mandatory 48-hour advance notice required by Washington State law (RCW 59.18.150). ​Deteriorating Grounds: The central lawns have completely died off from lack of seasonal irrigation, and the swimming pool was neglected and left closed during the hottest stretch of the summer. ​The low entry price might draw you in, but when an unskippable cable fee gets tacked on, the grounds are abandoned, and management refuses to step out of the back room to address code-level sanitation issues, the discount isn't worth the headache. Prospective tenants should walk the property perimeter and verify maintenance response times before signing. Dealing with the office requires an exhausting amount of constant self-advocacy because every single interaction feels like starting over from square one. Despite countless emails, phone calls, and in-person visits to the clubhouse, the staff treats us with blank stares and complete unfamiliarity—never remembering who we are, which unit we occupy, or the ongoing issues we've brought to their attention multiple times. Every follow-up requires re-explaining the entire backlog from scratch, whether it's an unaddressed sanitation violation or the agonizing, three-week stall just trying to get our lease renewal generated and signed. They take no personal notes, maintain zero institutional memory, and follow through on nothing unless you stand in front of their desk and physically remind them for the fourth or fifth time. Photos: 1. Dog station full 2. Dead grass and dog poop 3. The pool got neglected in August. The prime time of year. 4. This is how bad the trash got before fixed..

Update: Was told I’d get my entire deposit back because they broke my 2 year lease. It’s been over a month. I’ve been ghosted every time I try to reach out. I’ve sent one more email per my lawyers request. I’ve never had to sue to get my deposit back ever. What a mess! Then they tried saying I owe 300 dollars for electric when it was fixed per my previous lease. 🤣 needless to say my lawyer is suing for the deposit plus damages if I get zero response per usual. Great place to send your kids for collage. Don’t. Just run. Changed pay system last min with less then 2 weeks notice. Get a shady letter tapped to my door letting me know I have 2 weeks to come up with a paper check for rent because their system is going to be down! Sent an email didn’t get a reply, sent another, guess what, same difference. I am a single mother and I got stuck signing three lease agreement amendments that jumped my rent double so 1590 a month when I signed a lease for an entire apartment for 850. Everything is dying, there’s no internet, the power goes out ridiculously often and the gates never work. My apartment has been broken into on four different occasions in the last year, and nothing was done and I’m stuck in a 2 year lease. So, not only am I about to be homeless because they won’t take split pay just this month 🙄 and I work. It’s just a cash grab again and they threaten you with severing your lease if you don’t let them do whatever they want. So, run. This last year has been a nightmare. I haven’t trusted Mantienence enough to fix the broken apartment they gave me. I’ve posted pictures from when I first moved in back in 2025. It was and is still that way because, again, shady employees. Run. Run. Run. Never again.

I’ve had a really positive experience . The entire team is incredibly friendly, welcoming, and genuinely seems to care about the people and the community. Everyone I’ve interacted with has been helpful, professional, and easy to communicate with. Donalyn especially is awesome! She’s personable, knowledgeable, and goes out of her way to make people feel welcomed and taken care of. You can tell she takes pride in what she does and truly cares about creating a great experience. The property itself has a nice community feel, and it’s clear the team is putting a lot of effort into making this a great place to live. Definitely recommend checking it out!

I absolutely loved living at Grand at Pine Ridge! The community is beautiful, and the office staff has always been wonderful, friendly, and helpful. I’m honestly heartbroken to have to move out. One of my favorite things about living here is being close to everything while still having such a strong sense of community. I’ve made so many wonderful neighbor friends during my time here, which has made this place truly feel like home. If I ever move back to the Spokane area, Grand Pine Ridge will absolutely be my first stop. I’m so grateful for my time here and all the great memories I’ve made!

I absolutely love living at The Grand at Pine Ridge! It’s a great place to call home, with so many wonderful amenities. The pool, clubhouse, games, and great parking make it an especially enjoyable place to live. The property is very well maintained, and the staff is always friendly, helpful, and welcoming. There’s a great sense of community and a really friendly environment. I highly recommend The Grand at Pine Ridge to anyone looking for a great place to live in Spokane!