Cougar Ridge Apartments, pullman-wa

I’ve enjoyed living here the past year, and I’ve had a really nice experience with any staff I come across. Maintenance has always been super helpful, they even helped jumpstart my car at one point in time. I’m very grateful for them addressing any issues I come across (which are few). I haven’t kept track of any management changes, but anyone I’ve interacted with has been nice and helpful. The dog park is actually a great place for higher energy dogs to chase a ball up hill. I saw recently that the bottom gate was fixed so thank you!!!

My time here has been a season of many experiences, and as I prepare to move forward, I choose to focus on gratitude and leave the rest in God’s hands. I am thankful for the shelter and the moments of peace that we did experience during our time here. The whole staff from maintenance to front desk have been all a pleasure . All request have been taken care of in a timely manner. Nothing is perfect in any apartment but grateful for the experience ! Thank you for everything you all are appreciated ! I pray the staff, residents and future residents all the best and pray that this community continues to grow and improve.

Horrible rental facility; if you actually enjoying being respected and not losing all your money to grey area “rules” DO NOT RENT HERE. Poor communication with both tenants and office staff; I’ve been told 2-3 very different things by multiple different office workers. Management makes up rules that fall in a grey area and bullies tenants into compliance; we’ve had unexplained charges and fees and when asked about it we get told someone will call us back or they’ll look into it with no resolution. Constantly tris to overcharge rent or has an incorrect ledger. They double charged us rent, we called every day for a week prior to rent being due to have them fix our ledger with no resolution. Then they charged us a fee for not paying 2x our normal rent despite them being unable to fix it for us despite multiple assurances that the people would be fixed by the time rent was due. Office hours are never accurate- they claim they stay open till 5 but on a number of occasions I’ve been there at 3-4 and the office is closed with no explanation. The units are small and outdated for what they charge, we had a floor board coming up. . Maintenance is very slow to respond but are very good at fixing the problem the first go around; you just have to actually get them to respond to you. The “dog park” is a hazard and honestly should be taken down, it’s located on 3 very steep hills with maybe 8ft of flat land; don’t take you or your dog there if you have joint or stability issues. Tenants aren’t all not held responsible for picking up after their dogs. In the 1 year I’ve lived here I’ve stepped in more dog feces than growing up with 3 dogs.

There is trash left everywhere and the complex is not well maintained. Staff is also unhelpful. It is way too expensive for what it is. All of the amenities are basically unusable because they are disgusting and typically broken.

edit: added photo of what it currently looks like as of August 2023 The unit was not cleaned well even after they had an additional 2 weeks from the lease date to clean it( cat hair, kibble,etc, they couldn't be bothered to vacuum). The property is in constant disrepair, 5+ times they had to shut off the water for repairs. Cheap flooring, gunk kept coming up from the seams(photo). Did not get back the full security deposit even though it was thoroughly cleaned (unlike how it was when moving in). Also, you could see all the drywall patching they had to do since they were too cheap or too lazy to put in doorstops, so I installed doorstops myself. Overall, you can find better places cheaper (930+ for a 1 bed), only go here if you really need a place that's pet friendly.