Cougar Ridge Apartments, pullman-wa

I genuinely want to take a moment to recognize the positive changes I’ve seen at this property, especially since Siah stepped into the property manager position. In a relatively short amount of time, you can really see the difference her leadership has made. There’s a noticeable sense that things are moving in the right direction, communication has improved, and there is someone in management who genuinely cares about the residents and the community. Siah is approachable, professional, attentive, and seems to truly take pride in making this a better place for everyone who lives here. I also want to give a huge shout-out to the maintenance team. They work hard, are respectful to residents, and have been an important part of the improvements happening around the property. It makes a big difference knowing that the people responsible for taking care of the community actually care about the work they do. Four months may not seem like a long time, but the positive turnaround since Esiah took over is noticeable. I think she deserves a lot of credit for the direction the property is heading, and I hope that recognition doesn’t go unnoticed. For anyone considering moving here, I would absolutely recommend giving this community a chance. Having a management team that listens, cares, and is willing to put in the work can make all the difference in feeling comfortable and proud to call a place home. Thank you, Siah, and the entire maintenance team, for everything you’re doing. Keep up the great work! ❤️ ⭐⭐⭐⭐⭐ Five stars, without hesitation.

I’ve enjoyed living here the past year, and I’ve had a really nice experience with any staff I come across. Maintenance has always been super helpful, they even helped jumpstart my car at one point in time. I’m very grateful for them addressing any issues I come across (which are few). I haven’t kept track of any management changes, but anyone I’ve interacted with has been nice and helpful. The dog park is actually a great place for higher energy dogs to chase a ball up hill. I saw recently that the bottom gate was fixed so thank you!!!

I CANNOT RECOMMEND LIVING HERE. Security Deposit and Communication: I moved out on July 31, 2026, and as of October 14, I still have not received my $490 security deposit. I have been given conflicting explanations about whether my refund was sent by direct deposit or by check. I was initially told it had been processed and paid by direct deposit, then told it was sent by check, then told by accounting that it was sent by direct deposit, and later told again by accounting that it was sent by check and had not been cashed (because I hadn’t received it). I confirmed my forwarding address was correct and checked with the post office. Management eventually said they would cancel the check and issue the refund through direct deposit, but when I followed up, I was told they were still waiting for an ETA and that the process typically takes 2–3 weeks. After multiple follow-ups and months of waiting, I still do not have my money or a clear resolution. Safety and Transparency: I was placed in an apartment next to a level 2 registered sex offender without being informed beforehand. Regardless of the circumstances, I was uncomfortable with the lack of transparency and wish I had known before moving for my own safety in as a single woman in her early 20s living alone. Written Agreements and Lease Issues: Management told me in writing that I could break my lease early without penalty, but close to the agreed date reversed that position and would not honor what I had been told. This was extremely frustrating, especially because I had relied on their written communication when making plans. In the state of Washington, written communication acts as a formal contract. Cleanliness and Property Upkeep: Dog feces are frequently left throughout the property. I have raised this concern with management countless times, via email and in person. They never responded to my emails. But in person, each time they would say that they are taking care of it as we speak, but they never were. Lease Signing Process: When I was signing my lease, the office offered me a deal of waived administrative and application fees and $500 off of first months rent if I sign within 24 hours. Instead of waiving the administrative fees as they offered, they still charged them ($250) and lowered the amount that I put towards my deposit by $250. So, at first glance it looked like they waived the administrative fees. But instead of paying money towards my deposit which I could get back (which is a struggle in itself here), they made me pay admin fees that I cannot get back after promising to waive them entirely. Overall, my experience with Cougar Ridge has been frustrating. Between the conflicting communication about my security deposit, the reversal of a written agreement, concerns about transparency, unfulfilled promises, and ongoing cleanliness issues, I have lost confidence in management. I have rented from Cougar Ridge, Dabco, and Coug Housing while in Pullman. I would strongly recommend leasing with Dabco or Coug Housing or literally any other option before deciding to live at Cougar Ridge. In the posted photos, each pile of dog poop is different, none are repeated. These photos are symbolic of my time with this company.

My time here has been a season of many experiences, and as I prepare to move forward, I choose to focus on gratitude and leave the rest in God’s hands. I am thankful for the shelter and the moments of peace that we did experience during our time here. The whole staff from maintenance to front desk have been all a pleasure . All request have been taken care of in a timely manner. Nothing is perfect in any apartment but grateful for the experience ! Thank you for everything you all are appreciated ! I pray the staff, residents and future residents all the best and pray that this community continues to grow and improve.

Edit: review changed from 3 to five stars. Current review: I received a message from the new management team and I am surprised to find out that the situation was taken seriously, reviewed thoroughly, and responded to quickly and positively, while also being clear about information, accounting, communication/miscommunication. The situation, which I thought was just going to stay the way it was, was addressed as a valid grievance by the property manager Siah Kane, and the grievance was reconciled quickly. I even received a cordial apology, which is not something I’ve EVER received from any property manager or landlord, (I’ve been renting since I was 16). Coming from Seattle and the Landlord/ management rent culture there I am very surprised by this, both the quick response and the seriousness in which it was addressed. For transparency reasons I’m keeping both my previous review and my current review up. Previous review: Was continuously asked to renew lease with a promise of a free month, with an inconsistent deadline to sign up, and was not given that free month in the renewal lease. Not the biggest issue in the world but pretty shitty, ngl.