Cougar Place, pullman-wa

My daughter lived at both Grandview and C Street Suites throughout her college years at WSU. C Street Suites was especially ideal, as it was conveniently located near campus and her sorority. She truly enjoyed her time living there. Coug Housing has been nothing short of stellar to work with at both properties. The buildings are well maintained, and the team is incredibly easy and professional to work with. Everyone we interacted with—Austin, Jess, and Adisyn—was always quick to respond to any questions that came up. Most importantly, my daughter always felt safe and secure, which gave me great peace of mind living hours away from home. I highly recommend Coug Housing and will continue to refer others their way.

Unfortunately, my experience renting through Coug Housing at Coffee House Apartments was extremely disappointing. The biggest issue throughout my tenancy was the ongoing bird infestation above our stove. Birds were nesting inside the structure directly above the kitchen, which meant we constantly dealt with noise and birds living right above a food preparation area. It was honestly gross and unhygienic. My roommates and I reported the issue multiple times throughout our lease, yet it was never actually resolved. There were plenty of times we avoided using the stove because we could hear birds directly above it, and it felt disgusting to cook underneath them. At one point, two birds got trapped above the vent and were loudly screeching for hours. Even then, maintenance didn’t come until later in the day. Situations like that made it pretty clear that the problem was never being permanently fixed. What made the experience even more frustrating was the move-out charges. After move-out, there was a painting charge of approximately $300. The room had no wall decor, nails, hooks, adhesive strips, shelves, posters, or anything attached to the walls during the lease. When the charge was questioned (was told to contact Kim), the photos provided only showed a few small areas of paint discoloration or paint transfer. From what was visible, these looked like minor cosmetic marks (photo attached) that could easily come from normal furniture contact and everyday use. They did not look like significant wall damage that would justify a charge anywhere near that amount, especially considering the rooms were being repainted anyway as part of the standard turnover process. Overall, it’s incredibly frustrating to spend months dealing with unresolved maintenance issues and unsanitary living conditions, only to then be charged hundreds of dollars at move-out for what appears to be normal wear and tear. I’d strongly recommend looking elsewhere for housing. Based on my experience, the living conditions were unhygienic due to the unresolved bird issue, and I was extremely disappointed by the way move-out charges were handled. I would not rent from Coug Housing again.

Never had many issues. If there was any housing was right on top of it. The managers are an amazing group of people to work with and are very understanding. One of the managers Austin has been exceptionally wonderful to work with since being with Coug Housing. He's understanding and is always there to help find a solution to any problem or issue.

My son lived at C Street Suites in Pullman, and we had a really positive experience. The property was well maintained, the location was convenient, and the management team at Coug Housing was responsive whenever questions came up. It’s clear they care about the residents and take pride in how the property is run. C Street suites felt safe, organized, and comfortable; exactly what you want when your kid is living away from home. I wouldn’t hesitate to recommend it to other families looking at housing options in Pullman.

Loved the staff at Coug housing. My apartment complex on C St was maintained really well, the maintenance guys were always SO nice and would come at crazy hours if i asked them too, and parking was never a problem. The staff always made sure to say hi and ask questions about you when you came into the office which was nice to have. They also have fun stuff going on in the office during the week so be sure to check out their instagram stories for that!! They always were accommodating when it came to any issues with payment or rent and wanted to help you out the best that they could. 10/10 love coug housing and miss living there!! good place to be living and super close to campus so it made commuting to classes SUPER easy and safe