Victoria Place, provo-ut

Aspen Ridge Management has proven to be an outstanding choice for our property management needs. My sister, who works as an insurance agent, highly recommended them to us after we purchased our rental property in Provo. From the very beginning, their team has demonstrated remarkable thoroughness and professionalism. They promptly address all of my questions and concerns, ensuring that I am always updated on any issues regarding both the property and the surrounding complex. One of the significant advantages of working with Aspen Ridge is their assistance in remodeling the unit. They provided valuable guidance and resources to enhance the property's appeal, making it more attractive to potential renters. Since partnering with them, I have not experienced vacancies exceeding 15 to 30 days, which speaks volumes about their effective management strategy. I feel very confident in the management team’s abilities, knowing that they are attentive and proactive. They ensure that I receive the necessary tax documentation quickly, making my life easier during tax season. Moreover, I appreciate receiving timely emails that include invoices and notifications about incoming deposits, which helps me stay organized and informed about my rental income. Overall, my experience with Aspen Ridge Management has been incredibly positive, and I would highly recommend their services to anyone in need of reliable property management. Rikki & Craig Shannon

I have been working with Aspen Management for several years now. They do a really great job. I never have to worry about my rental unit. They just do the job so well I never need to worry. But when I do need to ask a question, they are very responsive and helpful. I am very pleased with their service. Dennis King

Only two stars so it’s harder to remove. You get negative stars. In what world do you have someone pay a $1400 deposit (not even expecting it all back) and give back only $300 because you decided to charge $200 cleaning fee(my unit wasn’t even cleaned when we moved in), $200 carpet cleaning, $300 to fix the fan from the AC and heat that DIDNT EVEN WORK APPARENTLY FOR THE YEAR WE LIVED THERE, oh but here’s the kicker. Yall are charging almost $400 for PAINT TOUCHUPS. PAINT! TOUCHUPS!? Oh and not to mention you guys make us pay HOA fees for your landscapers to not once salt or scrape the sidewalks or stairs, and they would rather mow the same patch of lawn and blow dust on peoples cars for legitimate 8 hours a day. These guys left ROOFING on the side of the building in the flowers for weeks. I have photos! I can’t get over the fact that we paid for ac and heat and it didn’t even work the whole time. And that we had no idea because it made the awful sound the whole time we lived there. Here we thought it was just loud and crappy HVAC. But nope. It was broken apparently and we had to foot that bill.

IF YOURE A COLLEGE KID DONT LIVE HERE My experience here was incredibly frustrating and disappointing from start to finish. Management was disorganized, unresponsive, and seemed more focused on charging residents than actually maintaining a livable environment. There were constant issues with maintenance that either took forever to be addressed or were never properly fixed. Basic requests felt like a hassle to get resolved, and communication was poor across the board. It often felt like residents were completely ignored once the lease was signed. On top of that, the overcharging was ridiculous. There were fees for everything—many of which were unclear or felt completely unjustified. We were charged for things that were never properly explained, and trying to get clarification or dispute anything was nearly impossible. It honestly felt like they were taking advantage of tenants. For the price you pay, you expect a certain level of quality and professionalism, and Aspen Ridge falls far short of that. Between the poor management, maintenance issues, and excessive charges, living here was not worth it at all. I wish I could give them 0 stars.

Horrible, horrible company. If you choose to live here you can expect: old, dirty, run-down buildings, about $200/month in hidden fees (including random charges that don't mean anything), bogus charges to your account that take several phone calls to remove, getting charged twice for utilities (access + what you use), months-long delays with maintanance requests, lack of basic house-hold items, microscopic parking lots not capable of serving the whole complex, no storage space whatsoever, terrible customer service designed to be as least responsive as possible (until it comes to charging you money, of course), mold, and an overall crushing sense of doom and woe that radiates from the premises. Must be the tortured souls of all the previous tenants who longed for release. Overall, I cannot say that I recommend this place to anyone. Its not the size or the quality. It is hard to find either of those things in BYU approved housing. It is the company who has established a comfortable monopoly over much of the freshman housing market and allows their properties and customers to wither and crumble. Find somewhere else. Even if it looks more expensive, chances are that it won't be. This place tries to appear cheap until you sign the contract and they can charge all of their fees. Other places with higher rent will often be the same or even cheaper than this dump. You'll also typically get more square footage, better comodidies, and as an additional bonus, you won't have to deal with Apen Ridge Management.