The Crestwood, provo-ut

ever since Gigi took over this place it has gone way downhill. the apartments themselves are nice but management has taken a significant step back over the past few months. We’ve been without water for about a week this month and they are still charging us full utilities. They also did construction in my bedroom and told me no details about what would be going on. i was given a 12 hour notice and told a washer and dryer were going to be installed the next day and then for a full week afterwards my entire bedroom was a full blown construction zone and completely uninhabitable, yet i’m still having to pay a full months rent even though i couldn’t live in my apartment for a full week. it’s been 2 weeks since then and we still don’t have a washer or dryer. so after a weeks worth of construction and being told that when i came back, there would be a washer and dryer, i returned to find that we still didn’t have one. when we asked where the washer and dryer was, they said they still haven’t ordered it. apparently nobody realized that to install a washer and dryer, you actually need to have a washer and dryer. so my room was just completely torn apart for a week, and i still don’t have a washer or dryer. Gigi rarely takes accountability for the lack of communication and never has answers to any questions. she is very uncooperative and defers all responsibility to her mysterious boss who nobody is allowed to speak to. i don’t even know if her “boss” is real or if it’s just this made up person she can blame when she doesn’t have the answer to a question. dealing with this level of incompetence in management has become very tiring. i am very frustrated with how unreasonable and unapologetic they’ve been about all the recent water issues and washer and dryer installation. between the water being shut off for a week, and the washer and dryer installation, it has been a terribly inconvenient 4 weeks for myself and the rest of the residents here. and despite receiving multiple complaints, they won’t take any accountability for the lack of communication or the inconvenience they’ve caused us. it’s been very frustrating, and unless things turn around quickly, they are gonna have a really hard time keeping the apartments filled. it’s really a bummer too because before Gigi was here, and Jacey was handling things, everything was significantly better. i really hope things improve

Crestwood apartments have been amazing! The whole team, Jose, Jacey, Gigi, Freddy, are super helpful and friendly. They have made living here worth every dollar. Service was always done in a timely manner and the office staff are great at letting you know what your lease includes and helping with any questions I had!

I’ve had a really frustrating experience with management at Crestwood. I moved in about two weeks after the official move-in day, and the apartment was in very poor condition. Management told me that a cleaning crew had already gone through the apartment and suggested that the mess may have been caused by one of my new roommates. However, I asked the roommate who moved in on move-in day, and he told me the apartment was already in that condition when he arrived. Unfortunately, he hadn’t reported it right away, so management told me there wasn’t much they could do which sucks but I can also understand What frustrated me more was how the situation was handled afterward. I asked management if they could at least walk through the apartment with me. They agreed to meet me at 11 a.m., so I rushed back from campus to be there. They never showed up. When I texted them, they told me the walkthrough was no longer necessary because the pictures I had sent were enough. I had not been contacted beforehand to let me know the meeting was canceled. I went to the office afterward (which is right across from my apt) because I was frustrated about leaving campus for a meeting that never happened. The conversation felt more focused on explaining why management was not responsible than on addressing the issue. I was also told that they had “more urgent matters” to deal with. At that point, I told them I would clean the apartment myself and asked if someone could simply come by the next day to see the condition it had been in. They agreed, but nobody showed up. Later, I came home on a weekend and found that the key they had given me did not work on my apartment door. Their office was closed, so I couldn’t immediately get it fixed. When I went in later that week and explained that the key did not work, the employee initially told me that he had given me the correct key. We walked to my apartment, tried it, and confirmed that it did not work. That has been the most frustrating part of my experience here. I understand that not every issue in an apartment complex is management’s fault, but when problems have come up, I’ve often felt like the first response has been to explain why management isn’t responsible instead of simply acknowledging the problem and helping resolve it. The one positive experience I’ve had has been with the maintenance crew. I’ve submitted a lot of maintenance requests as I’ve been cleaning this place up and they’ve been great! Theres also an ant problem in my apt despite me keeping the place clean. Overall, I’m disappointed with the level of communication and customer service I’ve received from the management office. Between the condition of the apartment at move-in, missed commitments, lack of communication, and being given a key that did not work.

DON'T MOVE HERE!!! The price was on point and the bedrooms are big, but don't let that tempt you. I moved in to find my roommate had an Emotional Support cat, which management was not legally able to disclose before I moved in. Fine, but they never followed through on all the times I reported the cat litter box and food being out, the cat getting into my room, and hair all over the furniture. They also never did anything when I reported my roommate's mom living with her. After months of complaints, they randomly told me I could have requested a change. With 2 months left, they let me move into a new apartment of someone they had to evict. I was then left financially responsible for move-out requirements and touch-ups they never held the evicted tenant to. They send workers randomly into apartments without notice, which is NOT OK FOR GIRLS LIVING ON THEIR OWN. Workers damaged my private property, and all management had to say was, "sorry'. I tried being very reasonable with management, but they look at you like you are not their problem, and they do not try to make living here a pleasant experience where they value their tenants.

YO! Max, Gigi, Jacey killed it dawg! Best service I’ve experienced at any apartment I’ve toured!!! Good communication and fire donuts!!!