The Branbury, provo-ut

I've lived at the Branbury for around 2 months now. The only reason they get 2 stars from me is because the people over the text line are as helpful as they can be, and the work orders are technically taken care of in a reasonable time. Now let's talk about the bad parts. The parking lot. Within these 2 months, my car got a pretty sizable dent in it. This seems to be a common thing at The Branbury, and instead of using a little bit of the money EVERYONE pays for parking on cameras, they haven't. If I was a car thief, I would 100% target The Branbury. No cameras, the parking authority shows up at predictable times, and the spaces are so close together no one will see you! No clue why the Branbury doesn't get cameras. Oh wait, I do know why. They're cheap and want all the money to themselves. The lease practically flips you off with the parking situation. Making everyone pay, telling them they might not get a spot, AND they aren't responsible for hit and runs while REFUSING to pay for cameras in the parking lot. No clue how this is legal but ok. The quality of the apartments/work orders. Since living here I have had to put in 2 work orders. 1- There was an absurd amount of Black Mold on the walls of my bathroom. This one was adequately taken care of with bleach and they did a very thorough job. 2- The door for the closet came off of the guided path. This was handled questionably. Instead of fixing the door, they just removed it altogether. I haven't failed a cleaning check, but after looking at some of the reviews, that should be coming soon. I need to put in a 3rd work order for the fan in the bathroom, as that has just completely stopped working. That is most likely the culprit for the mold if I had to guess. It seems nothing really vents super well in this place. The range vent just does not seem to work, so good luck cooking any sort of meat on there, your entire apartment will get filled with steam and take hours to go away. TLDR- The parking is abysmal and if you have a car worth more than 5 grand, find somewhere else. Also nothing vents ever and theres a whole lot of mold.

I LOVE THE BRANBURY!!! I spent almost three years living here and it was a blast! Management is quick to respond and listen. All super nice, never really had an issue with them. Everytime something would break (normal wear and tear), maintenance would fix it within a day or two. The Branbury is super good with upkeep, the place is never dirty. The gym is excellent! Super social, tight community. The entire Branbury is one stake. Walking distance from Walmart AND Target. Right at the pretty Provo River Trail. Lots of nice natural light. I'm grateful I spent almost my entire time at University here! Met really good people, laughed a lot, and just had an overall great experience.

I lived at the Branbury for two years while attending BYU. It’s pricey, but frankly, it’s not different than most ever complex around the area. If you are considering living here, it’s honestly probably the best you’re gonna find as a byu student outside of living in a house with roommates. During my time here, maintenance was pretty good (besides having little resources to deal with mice effectively when we had a problem once), and the front staff was very helpful, friendly, and available! In short, it’s a decent student complex and better than most, but isn’t without its faults—then again, hardly any place is.

The absolute worst place I have ever lived in my entire life. Legit would not wish this place on my worst enemy. I read all the bad reviews before, but my friends wanted me to move in with them so I was like it can't be that bad. Trust me; it is that bad. They are completely crooks to the point it's bordering on fraud. They will constantly charge you for things. For white glove cleaning checks, they failed me and 4 other people I know for not vacuuming, even though we all know we did and did it well. It's just a way for them to make even more money off us when we're moving out and keep our deposits. I sent a survey to my ward for people who moved out and 94% of people failed their white glove cleaning checks. Of those 94% who failed majority claimed they should have passed and did all the things on their cleaning check. When I reached out to management, they couldn't give valid reasoning for the failure. I'll attach the responses to the survey down below and pictures of my apartment when I moved out. Also in the lease, it's written that if you don't give them a stamped envelope they can keep your deposit. They are looking for anyway they can to save money. Even if they just failed half of the residents and hit them with a $50 charge that would be an extra $30,000 for them, but they failed a lot more and charged a lot more than $50 majority of the times. I will be reporting them to the Utah division of consumer protection. They don't care about you at all and only care about money. Me and my roommate were constantly sick for about 4 months after moving in. My roommate went to the doctor and they had strong suspicions that it was mold. We constantly asked the Branbury to check for mold. We found mold in the vents and showed it to them and they still said there wasn't any evidence of mold. A moisture reading was done and it was found to be abnormal. Branbury made a tiny tiny cut in the wall in the kitchen (not even where we thought the mold was) and they said they didn't find anything and couldn't do anything. My roommate just ended up moving out because she was so sick and continued paying rent for an extra 5 months while not living there because she couldn't get out of her contract or sell it. The outside looks really nice and the amenities are good, but don't let it fool you; it's a bait and switch. The actual apartments are not clean at all and extremely crappy. Our counters were peeling the entire time I lived there and were never replaced. Also parking is an absolute nightmare. The stalls are so incredibly tiny; I can't count the number of scratches and dings I have on my car now. Also my now husband (did meet him will living at the Branbury so that's a redeeming quality, but I can't guarantee that will be your experience haha) had his truck broken into while parked at the Branbury parking lot. So basically this is a novel and I could go on and on with horror stories, but this will hopefully suffice and dissuade you from living here. If it didn't, just know you have been warned.

There are many apartments in the Provo area better than this for the same price. I paid almost $600 for a shared apartment that felt like it was 50 years old. Go look somewhere else! They also nickle and dime you for pretty much everything. Classic apartments owned by a giant company. When I tried to pay, it said the website was busy and told me to wait until it went through. The payment never went through and then I was charged a late fee. They told me I should have contacted the office. How was I supposed to know that? The parking is the smallest spots I've ever seen. Everybody I know without a more expensive, private spot has been hit. They also have super meticulous cleaning inspections, and they charge each resident $50 upon failure. You can totally find something way better for the same price. Don't move here!