Cougar Rentals, provo-ut

Old Mill Condominiums with Cougar Rentals (Stone Properties) as the management company 25-26. They were the best management company I interacted with during five years of renting in Provo. Every interaction I had with the staff was a very quick and helpful response (over email). We didn't really have any maintenance issues, but the minor ones were addressed. I didn't have a car, so no comment on parking/towing. They do have some fees in the contract that come out of your safety deposit. The safety deposit is huge since they are a smaller company ($1,615 before I set foot in the door). Only place to improve is deducting $30 from my safety deposit claiming I "pulled off" a cabinet door. This is complete BS because I specifically remember waking up one morning in December and ripping the wood plate off like a gorilla. They make it sound like it was a casual tug, but I'm a freaking beast so give me some respect 😤🦍. First time I've lost a safety deposit in five years of renting (not even Redstone or JT could hit me with that ish 💅). I spent 10 or so hours deep cleaning various areas that hadn't been touched in five plus years (light fixtures, stove pan). Before/after photos could have been a Dawn commercial... As for Old Mill itself, expect all the normal annoying things of cheap old apartments. You get what you pay for on this one.

I was very disappointed by my experience with the girl at the front desk. She was rude and short with me from the second I walked in the door. I felt disrespected and she offered no support. I have had no other issues with cougar rentals but this alone will stop me from ever recommending someone to rent from here. I hope I never have to go to this office again.

Was renting from them for 2 years and had a pretty just fine experience. Most my interactions with the actual owner were positive (but rare). Most my interactions with any of his staff were extremely frustrating. If I had questions, they’d never answer/return my phone calls, so I either had to email or go in person. Any time I did either, I was treated as though it was an honor for a lowly renter like me to be graced with their time and presence. Aka, they were always very rude and short with me. It wasn’t uncommon for me to email a question, and then have to ask the question 2-3 more times in subsequent emails through the email chain because they wouldn’t answer it. Rent went up dramatically in the 2 years I was there. They still have some of the lower prices in the area though funny enough. Maintenance requests were hit or miss. Sometimes they’d be taken care of immediately, other times they’d take forever. The cleaners they hire between move ins aren’t very good. So be prepared to clean when you first move in. Unfortunately I still don’t know a better group to rent from in the Provo area. Pretty frustrating how low of a bar being a landlord is these days.

Very grateful they were my housing management company. I lived in old Mill apartments and heard many bad things about the apartments. Turns out those things were just about another management company. I have gotten quick responses anytime I have had an issue. The girl in the office is super nice!!! if you want to resign a lease make sure to do it very early!!!

Management lost the mail key so we never had one when we moved in. After 3 weeks of talking to children(management and employees), they refused to provide the key. I was told I had to pay for the locksmith myself. Management also told me if I didn’t leave the key I PAID FOR when I left they would charge me to replace it. Very unprofessional and feel like I’ve been scammed to pay for a key they didn’t want to pay for. Update: After I had scheduled a locksmith to make us a new mail key the owner stopped by and made us new keys. I’m grateful they were able to provide us with the mail key after the discussions I had had with them. We had no costs to us at the end of the day as they had taken care of the issue. However I have received two emails afterwords that were very unprofessional. While I am grad they made right the issues at hand I am still very disappointed at how they have treated me personally. I have attached the one I just received below if you care to read.