Centennial Apartments, provo-ut

Such a disappointing experience overall. Apartment was...fine? Small but OK. Management is terrible. What others say about "charging because they can" is spot on accurate. Expect to be nickeled and dimed throughout. Cleaning checks are opportunities to collect hundreds of extra dollars for the smallest reasons. Expect to be frustrated! The checkout process at the end was the worst: first, they notified residents that they would need to leave a day before the end of the lease - at 9 AM no less. Then they announced a week before the end that cleaning checks would be the morning BEFORE checkout. So rooms were supposed to be cleaned before stuff was moved out. Amazingly, he passed the cleaning check (due to a ton of unnecessary extra work in the middle of trying to move out). But of course, then he somehow was failed on the moveout cleaning check after leaving a day later (extra $100 charge) with no reasons given. And of course, everyone was charged a "reconditioning fee" after moveout - in theory, so they could prepare the apartment for the next occupants. But we saw on the front end no such preparations were being done. They just leave it as is. We should have listened to the comments on here.

Absolutely absurd that Tennants have no control over their thermostats. Inside temps over 80 degrees and no way to turn ac on. For how much we pay we should be able to have livable temps in our apartment.

My husband and I rented from them in a duplex that’s just by the centennial apartments and this is the worst management we’ve ever had to deal with. We had issues with mold and moisture in our place (photos included) and they neglected it for a month before doing anything and denied everything. They let us leave 7 months early from our lease and they just wanted us out of there because they didn’t want to really fix it. They just caulked the window sills where mold was growing and called it good. You could literally still see mold underneath the caulk because they didn’t even take the time to clean the mold before caulking. The couple who was there before us had the same problem, and both they and we experienced that if we left items against the walls for too long, mold would grow on them. Our clothes and sheets always felt slightly damp. That duplex on 300 N that they own is slowly falling apart and is not habitable, yet they continue to have people rent from them. Incompetent, selfish, careless, lazy, negligent management. Never rent from them from any property they own.

Extremely disappointing experience. I was charged multiple additional fees without being notified, including charges related to cleaning standards that were not included on the cleaning checklist I was given. The biggest issue is not simply the fees themselves. It is the lack of consistency and transparency in how they are assessed. Being told after the fact that something needed to be cleaned when it was never included in the checklist makes the inspection process feel arbitrary. I am completely willing to pay legitimate charges for damage or cleaning that was clearly communicated as my responsibility. What I disagree with is being charged for standards that were not provided. I personally would not choose to rent from this company again.

If you are looking for somewhere to live while going to BYU this place is the most AWFUL CHOICE. If you’re looking to lose hundreds of dollars on stupid cleaning checks this is the place to be. If you miss a little bit of dust or cant get the impossible stains off drip pans you automatically fail. It almost feels like the people checking have to meet a quota every time they check the complex, doesnt matter how long you spend and clean they will find every reason to fell you. Genuinely awful and the apartments come gross. DON’T STAY HERE.👎👎👎👎 -Naz Reid.